Support Session information received from SU admin panel donot match with the internal reports.
|Reported Product Version||C21|
|Resolved in Version||C21|
Some of the possible reasons for the discrepancy in counts of support sessions in the SU analytics pannel and internal report are:
- Multiple case creation channels. If there are multiple channels of case creation other than the community case form such as calls, emails, social media, etc, then there could be a difference between both the reports. SearchUnify analytics only tracks the community case form sessions.
- In case the total sessions on the analytics are less than the number of cases, it could be a gap between the number of sessions in which multiple cases are created in a single session.
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