How to share Article link as a public comment on a Case in Salesforce Agent Console?

Question

How can a user share an article link as a public comment on Salesforce Case?

Answer:

Follow the below-provided steps to add an article link as a public comment on Salesforce Case:

1. Open a case and navigate to the SearchUnify console
2. Pick an article that you want to add to case comments and select the option "Send Link as Case Comments" from the arrow button placed next to the article.

3. In the following Salesforce screen, check the option "Public" to post the Article link as a public comment.