Procedure for SearchUnify Community registration and accessing SU support/case portal

Problem Statement:

1. User is not able to log in to SU community with new credentials created after the registration.
2. New user is unable to comment on his open cases after successfully completing the registration.

Solution:

1 - SearchUnify community account creation is a multi-step process, which are -

a) Registration of user details with email ID on SU community - Follow the provided link below to get more information on how to register - https://docs.searchunify.com/Content/SU-Community/Register.htm

b) Manual approval of user registration by SU Community Manager - After following the steps mentioned in point "a" SU community team will get a notification to approve the new user for accessing the community. SU Community Manger will approve a user manually to access the community.

Note: This step is generally completed within 24 hrs.

c) The user will receive an acknowledgment email after their new registration is approved.



2 - User will be able to create a case after logging in to SU community (visit the direct link to case creation page - https://community.searchunify.com/support) but will not be able to comment/update on their own cases or access their team cases.
This is because, after successful registration on SU community, there is an additional requirement to enroll on the SU support portal.
Just after the first case is created by a user, the SU support team sends an invitation (confirmation email) to the user email to create an account in the support database and tag it to their account. This invitation has to be accepted by the user to update/comment on their cases and to view their team cases as well.
If in case you have not received the invitation email, you can check your spam folder or can raise a ticket with the support team to send it again, manually.