While trying to set up a KCS Support Console when Admin has already added Salesforce "Article Object API" i.e. "lightning__kav" in SU Admin panel under Search client(SF console) KCS. However, the fields to map are not being shown as per the configuration steps of KCS Support Console.
|Customer Platform||Salesforce Sandbox|
|SU Platform||Colubridae 19|
|Logged||03 September, 2019 10:28 PM|
|Resolved in||Colubridae 19|
Insufficient permissions for Salesforce users to map fields in KCS.
The SearchUnify admin who authenticated Salesforce as a content source is not a Knowledge User in Salesforce.
For mapping KCS fields in the SearchUnify admin panel, please ensure that Agents are also a Knowledge User in Salesforce.
Setting up the user as knowledge user in SF org resolves this problem.
How to become a Knowledge User?
- Log into your Salesforce org.
- Find Knowledge Settings from Quick Find Box and click Edit.
- Check Enable Lightning Knowledge (if it's not checked) and click Save.
To map only Knowledge Article fields.
For: Customers, Partners, Domain Users, Agents.
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