Identifying users in the Searches With No Result report

PROBLEM STATEMENT

How to retrieve user email IDs in the Searches With No Result report?

Environment

RESOLUTION

To better understand customer journeys and search Behavior, Enable the Email Tracking addon.

The addon enables you to map search session IDs with emails. Once it has been installed on your instance, you can identify users in Session tracking Report, Searches With No Click, and other reports in Search Analytics.

To install the addon,

1. Log into your SearchUnify instance.
2. Navigate to Addons.
3. Click Add New SearchUnify Addon.
4. Click Install to download Email Tracking.

Please follow the link for more information:

Map User IDs with Emails

IMPORTANT
Please note that this feature only works for gated communities; communities which require the user to login with an email ID and password.
Email Tracking is disabled to comply with the European Union's General Data Protection Regulation (GDPR). We recommend turning it on if you have your customers' or search client users' explicit consent to collect their data.

METADATA

For: Customers, Partners, Domain Users, Agents