Customer escalations can dig a hole as deep as over $8 million annually. That’s massive, right?
However, the silver lining is that an effective escalation management framework can help:
- Gain insights into customer sentiment
- Prioritize critical customer cases
- Identify root cause signals
- Route the case to the most appropriate agent
Want to decode/decipher an effective escalation management strategy? Then, join us on an exhilarating journey with Francoise Tourniaire, Author and Customer Success & Support Consultant, FT Works, and Brian Corcoran, Global Customer Support Evangelist, SearchUnify.
Please sign in to leave a comment.