Discussions

And That’s a Wrap for Support (re)Focus 2022!

• Created December 09, 2022 17:46
• Permanently deleted user

• events
• customer experience
• customer support
• support refocus 2022

0 votes 0 comments

The Perfect Thanksgiving - Support (re) Focus | Celebrate the Support Success

• Created November 24, 2022 18:04
• Permanently deleted user

• customer success
• support refocus 2022
• intelligent swarming
• customer support
• customer experience

0 votes 0 comments

How To Train A Machine Learning Algorithm To Differentiate Right From Wrong

• Created November 02, 2022 15:15
• Permanently deleted user

• mamba2023
• mamba 2023
• personalization
• product release
• machine learning

0 votes 0 comments

Can you Hear the Ghouls Roaring? Yes, Halloween is Here! 👻🐺⚰️

• Created October 31, 2022 13:05
• Permanently deleted user

• search
• artificial intelligence
• ai powered apps
• halloween2022
• customer experience

0 votes 0 comments

Analytics based on unique user sessions

• Created October 19, 2022 20:38
• Annette

• search analytics
• user analytics

0 votes 1 comment

All Content as Default Search Tab

• Created October 18, 2022 20:09
• KamranA

• content source

0 votes 1 comment

How Intent Tuning Helps Deliver the Most Relevant Results

• Created October 14, 2022 18:34
• Permanently deleted user

• search intent
• enterprise search
• relevancy
• customer experience
• search tuning

0 votes 0 comments

Happy International Community Day!

• Created October 08, 2022 18:30
• Permanently deleted user

• customer success
• collaboration
• community day

0 votes 0 comments

Wishing You a Happy Customer Service Week!

• Created October 04, 2022 13:06
• Permanently deleted user

• csweek2022
• customer experience
• customer support

0 votes 0 comments

Refine your Results with Faceted Search

• Created September 16, 2022 13:39
• Permanently deleted user

• faceted search
• facets
• user experience
• customer success
• machine learning

0 votes 0 comments

Looking Forward to Hear Your Escalation Management Strategy!

• Created August 24, 2022 13:04
• Taranjeet Singh

• user group meet 2022
• customer experience
• escalation predictor

0 votes 0 comments

Thanks For Making Our User Meet 2022 A Success!

• Created August 18, 2022 19:36
• Aanchal Dhar

• customer experience
• usermeet2022
• user group meet 2022
• customer conference

0 votes 0 comments

1 Day To Go For SearchUnify User Meet 2022! Have You Registered Yet?

• Created August 09, 2022 16:42
• Aanchal Dhar

• customer conference
• customer journey
• user group meet 2022
• customer experience

0 votes 0 comments

Block Your Calendars for SearchUnify User Group Meet 2022!

• Created August 05, 2022 13:35
• Aanchal Dhar

• user group meet 2022
• customer experience
• kcs support
• escalation prediction
• customer success

0 votes 0 comments

A Heartfelt Thank you for Choosing and Trusting Us.

• Created July 15, 2022 19:16
• Paramvir Sharma

• customer success

0 votes 0 comments

Colubridae ‘22 Walkthrough | Seen the Latest SearchUnify Yet?

• Created July 04, 2022 14:49
• Permanently deleted user

• content sources
• artificial intelligence
• security
• relevancy
• colubridae 2022

0 votes 0 comments

Introducing SearchUnify VoC Program

• Created June 27, 2022 12:33
• Paramvir Sharma

• customer experience
• customer success
• customer journey

0 votes 0 comments

Search Sessions don't match

• Created June 14, 2022 18:23
• Michael Marano

• session tracking
• analytics

1 vote 0 comments

Deleted Questions Showing Up in Search

• Created June 14, 2022 14:31
• Leigh

• removed content
• salesforce
• content source

0 votes 2 comments

Search Reading Strings Correctly

• Created May 16, 2022 13:07
• Leigh

• user experience
• search relevancy

0 votes 1 comment

[Webinar Alert] Mount the Stairway to DCX Success with SearchUnify & SailPoint

• Created May 13, 2022 13:04
• Permanently deleted user

• customer experience
• dcx
• customer success

0 votes 0 comments

Drawbacks of Increased Crawling Frequency?

• Created April 26, 2022 13:27
• Leigh

• content sources
• crawling

0 votes 1 comment

Curtain Raiser to The Much-Awaited Event of the Year—TSIA World: Interact 2022

• Created April 22, 2022 13:11
• Aanchal Dhar

• event 2022
• customer success
• tsw
• customer conference

0 votes 0 comments

We’re Attending CCW’s Customer Contact Industry Review 2022!

• Created April 19, 2022 12:20
• Permanently deleted user

• customer support
• cognitive technology
• support agent
• customer success

0 votes 0 comments

Wish you an egg-ceptionally hoppy Easter!

• Created April 14, 2022 18:04
• Permanently deleted user

• greetings

0 votes 0 comments

[Live Webinar ft. TSIA] Taking a Closer Look at DCX & Why It Matters

• Created March 11, 2022 13:31
• Permanently deleted user

• informed
• event 2022
• agile
• connected
• personalized

0 votes 0 comments

Locating SUAuthBanner and SUAuthSearch Codes?

• Created March 09, 2022 16:59
• John McElhenney

• su support

0 votes 0 comments

How well can Search Unify Crawl a PDF beyond the meta data?

• Created March 04, 2022 18:51
• Jason McClellan

• pdf crawlability

0 votes 1 comment

Expedite the Findability of MadCap Flare Content with Cognitive Technology

• Created March 03, 2022 12:05
• Permanently deleted user

• content sources
• cognitive technology

0 votes 0 comments

Is feature available in Lightning?

• Created February 24, 2022 15:02
• cherylzupke

• console

1 vote 3 comments