Community Blogs

How to Combat Low LMS Adoption with Engaging Learning Experiences

• Created July 02, 2021 08:31
• Hardika_Kaushal

• search results
• search analytics
• search relevancy
• chatbot

0 votes 0 comments

Augmented Intelligence: Marrying Humans & AI for a Win-Win Business

• Created March 22, 2023 12:47
• Deepika Bothra

1 vote 0 comments

2022 – The Year We Met AI Bots

• Created March 21, 2023 15:23
• Shweta Gaba

1 vote 0 comments

Things You Can And Cannot Do with ChatGPT

• Created March 21, 2023 05:47
• Shweta Gaba

1 vote 0 comments

Top Online Community Trends for 2023

• Created March 16, 2023 12:09
• Shweta Gaba

2 votes 0 comments

How 360-Degree Customer View Powers your Support Center

• February 23, 2023 07:34
• Edited
• Aanchal Dhar

• mamba 23
• customer journey
• personalization
• machine learning
• customer experience

0 votes 0 comments

Natural Language Search: A Groundbreaking Formula to Uplift Search

• February 20, 2023 07:35
• Edited
• Permanently deleted user

• search

0 votes 0 comments

Chatbot Training Made Simpler & Versatile With Dynamic Decision Trees

• Created June 15, 2021 17:07
• Esha Tanwar

• colubridae 21
• chatbot
• su release

0 votes 0 comments

Search Intent: The Firepower for Optimizing Self-Service Experiences

• Created September 23, 2022 13:29
• Aanchal Dhar

• search intent
• search relevancy
• customer experience
• self service

0 votes 0 comments

The Essential Customer Experience Trends to Look Out For 2023

• Created January 18, 2023 16:17
• Permanently deleted user

• customer success
• customer support
• personalization
• customer experience
• machine learning

1 vote 0 comments

Knowledge-First Model: How Automation Anywhere Improved Content Findability by 60%

• Created January 13, 2023 13:23
• Permanently deleted user

• customer success
• customer support
• customer experience
• Knowbler

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A Sneak Peek of What Support (re)Focus 2022 is Bringing to Your Table

• Created December 07, 2022 17:37
• Permanently deleted user

• customer support
• support refocus 2022
• event 2022
• customer experience

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4 Ways to Make the Most Out of Support (re)Focus 2022

• Created November 30, 2022 13:33
• Permanently deleted user

• customer experience
• event 2022
• support refocus 2022
• customer support

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Mamba ‘23 is Out Now: Brings Possibilities Galore

• Created November 15, 2022 18:42
• Permanently deleted user

• customer experience
• mamba 23
• machine learning
• personalization
• product release

0 votes 0 comments

3 Reasons Why Attending TSIA World: Envision is Worth Your While

• Created October 12, 2022 13:10
• Permanently deleted user

• Knowbler
• customer support
• customer success
• tsw
• surprises

0 votes 0 comments

How Search Analytics Takes Your Customer Service to a Higher Echelon

• Created September 30, 2022 13:47
• Permanently deleted user

• customer service
• customer experience
• search analytics
• reports

0 votes 0 comments

What Is A Search Index: Everything You Need To Know

• Created September 09, 2022 13:35
• Permanently deleted user

• search relevancy
• enterprise search
• crawling

0 votes 0 comments

Content Discovery: The Secret Ingredient for Acing Digital Experiences

• Created June 28, 2022 13:28
• Permanently deleted user

• content discovery
• user-experience
• content experience

0 votes 0 comments

Content Experience: The Secret Pathway to Stellar CX

• Created May 24, 2022 12:22
• Permanently deleted user

• content sources
• content experience
• relevancy
• user-experience

0 votes 0 comments

4 Reasons Why You Should Capitalize on TSIA World: Interact

• Created May 04, 2022 11:59
• Permanently deleted user

• tsw
• customer success

0 votes 0 comments

5 Perils Looming Over Modern Contact Center Agents

• Created April 28, 2022 14:23
• Permanently deleted user

• customer support
• customer success
• future agent

0 votes 1 comment

5 Challenges that Hinder KCS Adoption

• Created April 01, 2022 13:22
• Permanently deleted user

• kcs support
• customer support
• customer service
• Knowbler

0 votes 0 comments

4 Major Roadblocks that Impede Delivery of Seamless DCX

• Created March 17, 2022 15:28
• Permanently deleted user

• personalized
• informed
• connected
• customer journey

0 votes 0 comments

How SearchUnify & Salesforce Service Cloud Unlock the Cosmos of Agent Efficiency & Support Supremacy

• Created February 10, 2022 17:22
• Permanently deleted user

• kcs enabler

0 votes 0 comments

Beating Escalation Blues with Intelligent Swarming

• Created January 24, 2022 13:21
• Permanently deleted user

• customer success
• customer support
• intelligent swarming

0 votes 0 comments

Fast Track Your Journey to Proactive Support with Intelligent Swarming

• Created January 07, 2022 14:13
• Permanently deleted user

• mamba 2022
• agent helper
• product release
• intelligent swarming
• proactive support

0 votes 0 comments

The Key to Developing an Efficacious Escalation Prediction Model

• Created January 03, 2022 05:20
• Permanently deleted user

• customer success
• escalation predictor
• mamba 2022
• customer support
• escalation prediction

0 votes 0 comments

Mamba ‘22: Set a New Support Benchmark with Real AI & Step Into the Proactive Era

• Created November 30, 2021 17:48
• Permanently deleted user

• mamba 2022

0 votes 0 comments

Data Annotation: The Invisible Backbone of AI & ML Algorithms

• Created November 26, 2021 13:37
• Permanently deleted user

• mamba 2022

0 votes 0 comments

3 Nifty Ways to Drive Maximum Value from Support (re)Focus, 2021

• Created November 03, 2021 10:21
• Permanently deleted user

• support refocus

0 votes 0 comments