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Knowledge-First Model: How Automation Anywhere Improved Content Findability by 60%
Created
January 13, 2023 13:23
Permanently deleted user
customer success
customer support
customer experience
knowledge management
0
votes
0
comments
Natural Language Search: A Groundbreaking Formula to Uplift Search
February 20, 2023 07:35
Edited
Permanently deleted user
search
0
votes
0
comments
A Sneak Peek of What Support (re)Focus 2022 is Bringing to Your Table
Created
December 07, 2022 17:37
Permanently deleted user
customer support
support refocus 2022
event 2022
customer experience
0
votes
0
comments
4 Ways to Make the Most Out of Support (re)Focus 2022
Created
November 30, 2022 13:33
Permanently deleted user
customer experience
event 2022
support refocus 2022
customer support
0
votes
0
comments
How 360-Degree Customer View Powers your Support Center
February 23, 2023 07:34
Edited
Aanchal Dhar
mamba2023
customer journey
personalization
machine learning
customer experience
0
votes
0
comments
Mamba ‘23 is Out Now: Brings Possibilities Galore
Created
November 15, 2022 18:42
Permanently deleted user
customer experience
mamba 2023
machine learning
personalization
product release
0
votes
0
comments
4 Ways Fragmented Customer Journeys Hold Back Support Organizations
Created
November 04, 2022 13:14
Permanently deleted user
customer journey
machine learning
personalization
customer experience
mamba2023
0
votes
1
comment
3 Reasons Why Attending TSIA World: Envision is Worth Your While
Created
October 12, 2022 13:10
Permanently deleted user
knowledge first
customer support
customer success
tsw
surprises
0
votes
0
comments
How Search Analytics Takes Your Customer Service to a Higher Echelon
Created
September 30, 2022 13:47
Permanently deleted user
customer service
customer experience
search analytics
reports
0
votes
0
comments
Search Intent: The Firepower for Optimizing Self-Service Experiences
Created
September 23, 2022 13:29
Aanchal Dhar
search intent
search relevancy
customer experience
self service
0
votes
0
comments
What Is A Search Index: Everything You Need To Know
Created
September 09, 2022 13:35
Permanently deleted user
search relevancy
enterprise search
crawling
0
votes
0
comments
Content Discovery: The Secret Ingredient for Acing Digital Experiences
Created
June 28, 2022 13:28
Permanently deleted user
content discovery
user-experience
content experience
0
votes
0
comments
A Tête-à-Tête with Bharat Sethi on Revolutionizing Relevancy, Agility, And Connectivity with Colubridae ‘22
Created
June 15, 2022 17:42
Permanently deleted user
release notes
customer experience
agile
relevancy
0
votes
0
comments
Content Experience: The Secret Pathway to Stellar CX
Created
May 24, 2022 12:22
Permanently deleted user
content sources
content experience
relevancy
user-experience
0
votes
0
comments
4 Reasons Why You Should Capitalize on TSIA World: Interact
Created
May 04, 2022 11:59
Permanently deleted user
tsw
customer success
0
votes
0
comments
5 Perils Looming Over Modern Contact Center Agents
Created
April 28, 2022 14:23
Permanently deleted user
customer support
customer success
future agent
0
votes
1
comment
5 Challenges that Hinder KCS Adoption
Created
April 01, 2022 13:22
Permanently deleted user
knowledge creation
kcs support
customer support
customer service
knowledge management
0
votes
0
comments
4 Major Roadblocks that Impede Delivery of Seamless DCX
Created
March 17, 2022 15:28
Permanently deleted user
personalized
agile
informed
connected
customer journey
0
votes
0
comments
How SearchUnify & Salesforce Service Cloud Unlock the Cosmos of Agent Efficiency & Support Supremacy
Created
February 10, 2022 17:22
Permanently deleted user
kcs enabler
0
votes
0
comments
5 Ways Cognitive Technology is Delivering Breakthroughs in Joomla! Websites
Created
February 04, 2022 13:42
Permanently deleted user
joomla
cognitive technology
customer support
0
votes
0
comments
Beating Escalation Blues with Intelligent Swarming
Created
January 24, 2022 13:21
Permanently deleted user
customer success
customer support
intelligent swarming
0
votes
0
comments
Fast Track Your Journey to Proactive Support with Intelligent Swarming
Created
January 07, 2022 14:13
Permanently deleted user
mamba 2022
agent helper
product release
intelligent swarming
proactive support
0
votes
0
comments
The Key to Developing an Efficacious Escalation Prediction Model
Created
January 03, 2022 05:20
Permanently deleted user
customer success
escalation predictor
mamba 2022
customer support
escalation prediction
0
votes
0
comments
Mamba ‘22: Set a New Support Benchmark with Real AI & Step Into the Proactive Era
Created
November 30, 2021 17:48
Permanently deleted user
mamba 2022
0
votes
0
comments
Data Annotation: The Invisible Backbone of AI & ML Algorithms
Created
November 26, 2021 13:37
Permanently deleted user
mamba 2022
0
votes
0
comments
3 Nifty Ways to Drive Maximum Value from Support (re)Focus, 2021
Created
November 03, 2021 10:21
Permanently deleted user
support refocus
0
votes
0
comments
How Regex Patterns Unlock the Next Level of Relevance & Content Findability
Created
August 10, 2021 12:27
Hardika_Kaushal
search tuning
regex
keyword boosting
query boosting
test your tuning
0
votes
0
comments
How to Combat Low LMS Adoption with Engaging Learning Experiences
Created
July 02, 2021 08:31
Hardika_Kaushal
search results
search analytics
search relevancy
chatbot
0
votes
0
comments
Chatbot Training Made Simpler & Versatile With Dynamic Decision Trees
Created
June 15, 2021 17:07
Esha Tanwar
colubridae 21
chatbot
su release
0
votes
0
comments
Why Search Intent Matters for Enterprise Search & Its Impact on Your Relevance Equilibrium
Created
June 11, 2021 09:33
Esha Tanwar
search intent
su release
colubridae 21
0
votes
0
comments
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