Community Blogs

5 "Fuel" Principles for Designing GenAI Virtual Assistants

• November 12, 2024 06:30
• Edited
• SearchUnify

• SUVA

0 votes 0 comments

Why Search Intent Matters for Enterprise Search & Its Impact on Your Relevance Equilibrium

• Created June 11, 2021 09:33
• Esha Tanwar

• search intent
• su release
• colubridae 21

0 votes 0 comments

5 Ways Cognitive Technology is Delivering Breakthroughs in Joomla! Websites

• Created February 04, 2022 13:42
• Permanently deleted user

• joomla
• cognitive technology
• customer support

0 votes 0 comments

A Tête-à-Tête with Bharat Sethi on Revolutionizing Relevancy, Agility, And Connectivity with Colubridae ‘22

• Created June 15, 2022 17:42
• Permanently deleted user

• release notes
• customer experience
• agile
• relevancy

0 votes 0 comments

Build a Happy and Contented Customer Base by Tracking Customer Effort Score

• Created January 27, 2023 15:34
• Permanently deleted user

• customer success
• customer support
• cognitive technology

0 votes 0 comments

Introducing SearchUnify Virtual Assistant (SUVA): An LLM-Powered Chatbot for Proactive Support

• October 21, 2024 10:34
• Edited
• SearchUnify

0 votes 0 comments

Intelligent Content Recommendation: The Key to Driving Personalized User Experience

• Created July 31, 2023 12:06
• Gagan009

0 votes 0 comments

The Power of Relevant Content Findability: Unlocking Customer Satisfaction in the Support Industry

• Created November 07, 2023 10:35
• Saumya Pareek

1 vote 1 comment

Mastering KCS Solve and Evolve Loop with LLMs and Actionable Insights

• Created July 19, 2024 07:23
• SearchUnify

0 votes 0 comments

LLM Hallucination: Understanding and Mitigating Challenges in AI-Generated Responses Using SearchUnifyFRAGTM

• Created July 01, 2024 05:46
• SearchUnify

0 votes 0 comments

Community Trends that Will Define the Future in 2024 and Beyond

• December 04, 2023 10:19
• Edited
• SearchUnify

• online communities
• artificial intelligence

0 votes 0 comments

Unlocking the Power of Large Language Models in Sentiment Analysis for Customer Support

• Created September 12, 2023 12:42
• karan kaul

1 vote 0 comments

Vector Search: Bridging the Gap Between Data and Context for Better Content Findability

• Created September 07, 2023 18:22
• SearchUnify

0 votes 0 comments

Boost Efficiency and Master Continuous Improvement with the KCS Evolve Loop

• Created May 12, 2023 11:33
• Aanchal Dhar

0 votes 0 comments

Your Go-to Guide to Assessing and Quantifying Enterprise Search Success

• Created August 11, 2023 12:40
• Shweta Gaba

0 votes 0 comments

Chatbot Revolution: How Large Language Models are Shaping the Future of Customer Support

• Created August 02, 2023 12:59
• Shweta Gaba

0 votes 0 comments

How Generative AI is Transforming Customer Support and Enhancing User Experience

• Created July 17, 2023 18:16
• SearchUnify

0 votes 0 comments

Ace Case Prioritization Like a Pro with AI

• Created July 14, 2023 12:50
• Arupriya

0 votes 0 comments

The Buy or Build Dilemma: What to Consider for Large Language Models Integration

• Created July 11, 2023 18:26
• SearchUnify

0 votes 0 comments

8 Key Considerations for Enterprise Search Security

• Created July 10, 2023 13:45
• SearchUnify

0 votes 0 comments

Transforming CX: Key Takeaways from Consortium for Service Innovation’s Member Summit 2023

• Created June 22, 2023 15:02
• Keilaanghel

2 votes 0 comments

How to Measure the Efficacy of Your Sentiment Analysis Model

• Created June 12, 2023 12:35
• Taranjeet Singh

1 vote 1 comment

Content Annotation: Enabling Smart Tagging to Improve Content Findability

• Created June 20, 2023 11:43
• Mandeep Singh

1 vote 0 comments

Top 5 Knowledge Management Trends to Follow in 2023

• Created June 01, 2023 18:19
• Shweta Gaba

0 votes 0 comments

Mastering the Art of Building Successful Customer Communities

• Created May 31, 2023 10:12
• Aanchal Dhar

0 votes 0 comments

Search Adoption - Still a struggle?

• Created May 08, 2023 07:15
• Divanshi Arora

2 votes 3 comments

SUVA: Empowering HR with LLM-Infused Chatbot

• May 29, 2023 07:48
• Edited
• Shweta Gaba

0 votes 0 comments

4 Ways Fragmented Customer Journeys Hold Back Support Organizations

• Created November 04, 2022 13:14
• Permanently deleted user

• customer journey
• machine learning
• personalization
• customer experience
• mamba2023

0 votes 1 comment

From Request to Resolution: Maximizing on the KCS Solve Loop for Knowledge Management Success

• May 10, 2023 10:30
• Edited
• Aanchal Dhar

0 votes 0 comments

TSIA World INTERACT in May 2023: What Makes it a Must-Attend Event

• Created May 02, 2023 13:19
• SearchUnify

2 votes 0 comments