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Mastering KCS Solve and Evolve Loop with LLMs and Actionable Insights
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  • SearchUnify
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LLM Hallucination: Understanding and Mitigating Challenges in AI-Generated Responses Using SearchUnifyFRAGTM
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  • SearchUnify
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Community Trends that Will Define the Future in 2024 and Beyond
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  • SearchUnify
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The Power of Relevant Content Findability: Unlocking Customer Satisfaction in the Support Industry
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  • Saumya Pareek
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Unlocking the Power of Large Language Models in Sentiment Analysis for Customer Support
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  • karan kaul
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Vector Search: Bridging the Gap Between Data and Context for Better Content Findability
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  • SearchUnify
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Your Go-to Guide to Assessing and Quantifying Enterprise Search Success
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  • Shweta Gaba
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Chatbot Revolution: How Large Language Models are Shaping the Future of Customer Support
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  • Shweta Gaba
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Intelligent Content Recommendation: The Key to Driving Personalized User Experience
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  • Gagan009
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How Generative AI is Transforming Customer Support and Enhancing User Experience
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  • SearchUnify
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Ace Case Prioritization Like a Pro with AI
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  • Arupriya
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The Buy or Build Dilemma: What to Consider for Large Language Models Integration
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  • SearchUnify
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8 Key Considerations for Enterprise Search Security
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  • SearchUnify
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Transforming CX: Key Takeaways from Consortium for Service Innovation’s Member Summit 2023
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  • Keilaanghel
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Content Annotation: Enabling Smart Tagging to Improve Content Findability
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  • Mandeep Singh
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How to Measure the Efficacy of Your Sentiment Analysis Model
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  • Taranjeet Singh
1 vote 1 comment
Top 5 Knowledge Management Trends to Follow in 2023
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  • Shweta Gaba
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Mastering the Art of Building Successful Customer Communities
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  • Aanchal Dhar
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SUVA: Empowering HR with LLM-Infused Chatbot
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  • Shweta Gaba
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Introducing SearchUnify Virtual Assistant (SUVA): An LLM-Powered Chatbot for Proactive Support
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  • SearchUnify
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Boost Efficiency and Master Continuous Improvement with the KCS Evolve Loop
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  • Aanchal Dhar
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From Request to Resolution: Maximizing on the KCS Solve Loop for Knowledge Management Success
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  • Aanchal Dhar
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Search Adoption - Still a struggle?
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  • Divanshi Arora
2 votes 3 comments
TSIA World INTERACT in May 2023: What Makes it a Must-Attend Event
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  • SearchUnify
2 votes 0 comments
Chatbot Vs. Conversational AI: Everything You Need to Know
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  • Deepika Bothra
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Augmented Intelligence: Marrying Humans & AI for a Win-Win Business
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  • Deepika Bothra
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2022 – The Year We Met AI Bots
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  • Shweta Gaba
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Things You Can And Cannot Do with ChatGPT
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  • Shweta Gaba
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Top Online Community Trends for 2023
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  • Shweta Gaba
2 votes 0 comments
Build a Happy and Contented Customer Base by Tracking Customer Effort Score
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  • Permanently deleted user
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