Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Experience the power of self-help by reading how-to articles, developer guides, and feature documentation. Check out all the support articles on the Knowledge Base.
Go to Knowledge BaseSupport issues are categorized according to priority scale. Our Support team uses the following definitions to ascertain a ticket's Priority Levels as per Service Level Agreement.
Subscription Service is down or unavailable: the situation halts business operations and no procedural workaround exists.
Important features of the Subscription Services are not available: the situation is causing a high impact to portions of business operations and no reasonable workaround exists.
A routine technical issue: information requested on Subscription Services capabilities, installation or configuration and acceptable workaround available.
The support is phenomenal. They are extremely responsive and take feedback to heart. The company genuinely wants to provide features that their customers suggest and request.