Ever heard that a single customer escalation could burn a hole as deep as $10,000 in your pocket? But guess what, even the best customer service setups can't steer clear of escalations forever.
Th...
We are thrilled to announce the launch of our highly anticipated fortnightly vodcast series, 'The Customer Service Show'!In our first episode, Patricia Lughezzani, Founder - PL Support Solutions an...
Did you know that nearly 100% of companies will use AI by 2025?
Enterprises deal with a massive amount of data. Every day, an unfathomable amount of information is generated, collected, and store...
Support teams have long been advocates of chatbots, but they often fell short of delivering relevant responses, reducing support costs, and achieving effortless scalability. That's about to change!...
Are you ready to revolutionize the way you approach customer service?
We are thrilled to announce the launch of our groundbreaking vodcast series, 'The Customer Service Show'! Brace yourself for an...
Welcome to the world of LLMs, where the possibilities are endless and the benefits are undeniable.
Large language models (LLMs) have taken the tech world by storm. After all, they are revolutioni...
Research suggests that there are over 2,200 attacks each day which breaks down to nearly 1 cyberattack every 39 seconds.
This puts businesses in a vulnerable spot. One loose end and things could ...
As we enter the second half of the year, we have a special surprise just for you: a fresh set of enhancements across the platform. Let’s take a quick glance at the incredible upgrades heading towar...
Innovation is at the core of SearchUnify, shaping our journey from the beginning and paving the way for our future endeavors.
We are excited to announce a significant change: transitioning from bi-...
The customer service landscape has changed dramatically over the past few years. Today’s tech-savvy customers prefer to take matters into their own hands and find solutions independently. This is w...
