Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
In today's digital age, customers expect speedy and efficient support. But struggling to find the right information slows down your agents, hindering their ability to deliver fast resolutions. Thi...
If you want your agents to perform better, you must provide them with seamless access to all the knowledge they’ll ever need. Agent Helper can help with that. It empowers your support agents to del...
In today’s cutthroat competition, creating impeccable experiences is the name of the game. One key player in this arena is getting instant access to case-resolving information. But challenges like ...
Drowning in documents? Knowledge is power, but capturing it effectively can be a struggle. Knowledge-Centered Service (KCS) helps, but creating new knowledge base articles can be time-consuming. Th...
Struggling to keep your customer support team afloat? Long resolution times and frustrated agents can cripple your customer experience. Knowbler, an innovative AI-powered tool, empowers your team t...
Knowledge workers today are often faced with an avalanche of information. Finding the right details at the critical moment can feel like searching for a needle in a haystack. Knowbler is a game-ch...
Picture this: you tell your virtual assistant "Ugh, gift ideas are killing me!" Instead of a generic search, it dives into your past purchases and suggests personalized options based on the recipie...
Feeling overwhelmed by customer support requests? Imagine a world where your team tackles complex issues while a virtual assistant (VA) seamlessly handles routine inquiries. This is the power of A...
Feeling overwhelmed by data silos and irrelevant search results? We’ve got you covered. Businesses often believe that having more data is always beneficial, but this isn't entirely true. Managing l...
In today's world, data is the cornerstone for business success. It helps to build strategies, make informed decisions, and on top of all, provide better support to customers. But wherever data resi...