Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Built on an enterprise agentic platform, Community Helper is powered by AI and ML and empowers businesses to scale their self-service efforts. It delivers personalized and sentiment-based response...
In today’s digital age, online communities are serving as an invaluable asset for businesses. Yet, fostering active engagement and seamless interactions can be an uphill battle. This is where Sear...
In the rapidly changing digital landscape, it is important to build a community that can help businesses adapt to any curveballs they may encounter. In order to cultivate a strong community, AI-pow...
In today’s cutthroat competition, creating impeccable experiences is the name of the game. One key player in this arena is getting instant access to case-resolving information. But challenges like ...
If you want your agents to perform better, you must provide them with seamless access to all the knowledge they’ll ever need. Agent Helper can help with that. It empowers your support agents to del...
In today's digital age, customers expect speedy and efficient support. But struggling to find the right information slows down your agents, hindering their ability to deliver fast resolutions. Thi...
Drowning in documents? Knowledge is power, but capturing it effectively can be a struggle. Knowledge-Centered Service (KCS) helps, but creating new knowledge base articles can be time-consuming. Th...
Struggling to keep your customer support team afloat? Long resolution times and frustrated agents can cripple your customer experience. Knowbler, an innovative AI-powered tool, empowers your team t...
Knowledge workers today are often faced with an avalanche of information. Finding the right details at the critical moment can feel like searching for a needle in a haystack. Knowbler is a game-ch...
Picture this: you tell your virtual assistant "Ugh, gift ideas are killing me!" Instead of a generic search, it dives into your past purchases and suggests personalized options based on the recipie...