Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Annette Villarreal commented,
Thank you. I reviewed all 28 search clients and confirmed that 'Email tracking enabled' is enabled for them.
Annette Villarreal created a post,
On the All-sessions report (Overview tab), I noticed that only "unique users by device" is available when All is selected for Search client. If I select one Search client, then both "unique users b...
Annette Villarreal created a post,
Do we have a report based on unique user visitors vs sessions based? We would like to report on unique visits and identify each user logging in regardless of number of repeat times. This would be g...