cherylzupke
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Activity overview
Latest activity by cherylzupke-
cherylzupke created a post,
Provide analytics on SUGPT Usage - Number of Clicks to GPT Generate Answer
We would like to know how well our Support Team is adopting the use of SearchUnfy GPT but there are no analytics to show how often agents are clicking the "Generate Answer" button or copying the re...
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cherylzupke created a post,
Add date to SearchUnifyGPT Feedback report
It would be very helpful to have the date feedback was posted for SUGPT responses in the SearchUnifyGPT Feedback report. The active case number at the time the SUGPT repsonse was generated would a...
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cherylzupke commented,
Thank you for your quick reply! (I also enjoyed your additional commentary on the original note. )
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cherylzupke created a post,
Is feature available in Lightning?
Is Send Link as Case Comment and Send Link as Email available in Salesforce Lightning? This article in the SU community indicates that it is only for Classic. https://community.searchunify.com/top...
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cherylzupke commented,
The "fifth" pattern was one that I did not use for many situations because it can potentially generate a lot of search results. Still, it could be useful if you have a topic with a limited number o...
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cherylzupke commented,
Hi @... addition to the reports Lynette mentions, I also regularly look at the Articles that failed to Deflect cases (aka Unsuccessful Case Deflection) report.I focus on the articles that appear i...