Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Sumit Aggarwal commented,
That does imply one would not need to apply any other boosting, namely keyword/content or any other, in the long run. Admin would just need to train the system well about the searcher's intents and...
Sumit Aggarwal commented,
Sonali Modi Also refer to this post and discussion there https://community.searchunify.com/topic/297/selecting-more-than-one-default-tab-and-custom-facets/6 This is a similar idea posted in our ...
Sumit Aggarwal commented,
Sonali Modi Hi, I am not sure if you have noticed this option or not. We already provide an option to the end user to select the default filters to show up on the search client. This is personaliz...
Sumit Aggarwal commented,
Hey Sonali Modi There could be another simpler way to handle this if you think end users would be able to do some settings for themselves. What if we provide them the option to select their conten...
Sumit Aggarwal commented,
Hi Sonali Modi Sounds like a good idea to only show filters which are mostly used by end users and they end up finding their desired results from those filter selections. But I am thinking about t...
Sumit Aggarwal commented,
Jeremy Henricks This seems to be an issue with the implementation. I've escalated it to our Support team to check this issue. We'll fix it on priority and give you an update very soon.
Sumit Aggarwal commented,
It’s that time of the year when our users get new features to play with and improved UI.The updates in Mamba '21 span the entire gamut of Search Powered Applications built on top of the SearchUnify...
Sumit Aggarwal commented,
Saurabh Jain Yes this is possible using our Agent Helper application. It shows up all the articles which Agents have shared/attached with a case for resolution. If it's a similar case then the art...
Sumit Aggarwal commented,
To help Agents search more quickly and save their time, the case title is itself searched within SearchUnify console search window, and the recently viewed & suggested articles are shown up at the ...
Sumit Aggarwal commented,
If any article is updated, then the search will itself identify the changes. The updated article will reflect the updates after re-indexing happens for the content source (with whatever frequency A...