Hi SU team, Another suggestion by one of our team members is to have a smart filter experience and have ability to only makes these filters visible that are used the most and hide others. Thanks, Sonali

Now that Mamba 21 is out, there is all the more reason to create more engaging search experiences. Where would you suggest me to start? For instance, your favorite feature or update of the release.

Many of our users have common filters they leverage for most searches. The most common example is a language filter (i.e. our English speaking users filter to English content, our Japanese speaking users filter to Japanese content). Our users would like the ability to save filter settings so that when they open the SearchUnify tool the saved filters are already applied and they do not need to select them every time.

Currently, the crawler is running based on the sitemap. Only the updated URLs will be crawled. Is there any way that we can manually start the crawler to crawl the entire content source all over again whenever needed? Or, is there any way to upload a 'manipulated' sitemap file so that the crawler can crawl all the URLs listed in the sitemap?

If an article linked to an incident is updated, will agent be able to search the version of the orginial article linked to the incident. Does SearchUnify captures the screenshot of the different article versions.

How can I get a thumdnail displayed for search results? I seem to recall seeing thumbnails displayed for YouTube results but I'm no longer seeing it. Is this still available in Mamba 20?

Hi Team, i am not receiving any email on creation of any new topic, can we fix this issue ASAP.

Is it possible to crawl the content or metadata of PDF documents? We have a number of PDF documents that are linked in our documentation, that doesn't turn up in our search. Can SU directly crawl PDF content or metadata?

Let's say I have KBs, Doc and Communities. I want to do a search but only search KBs. Is there a way in the search bar to put a search string and the source I want to search? As it is today, I have to search and then filter down to the source. I have seen this before with ES as a possibility but we never had it implemented: https://www.elastic.co/guide/en/elasticsearch/reference/current/search-search.html

Can I take out "misspelled words" from this list as compared to terms which do not actually have relevant search results? This will be more useful for me to understand which content is missing.

How SearchUnify improves the agent experience by showing them most reused/ high quality unique articles at the top of the search results?

When you choose fields to be shown in the Summary; how exactly does it work? Where is the limit of characters displayed (is there a default of characters and how do you override)? Is it suppose to show all the data from each filed? (i.e. all from field 1, then has 300 chars left so it goes to the next field until it hits the limit?) What controls the order the fields will be displayed? by the order that you tick them for summary???

Can we have the ability to view password when a user logins/registers in order to verify if the password is correct?

Do you have any future plans to allow NEAR or NEXT operators? NEAR or NEAR/5 Example: symptom NEAR install NEAR is a specific form of AND which dictates that the specified terms must be within a certain number of words of each other. A NEAR operator will have a default number of words (typically 10) that defines the allowed separation, but this can be superceded by explicitly stating a number, for example NEAR/5. NEXT or NEXT/5 Example: sep NEXT/3 install NEXT is similar to NEAR, except that the words also have to occur in the stated order. So, the example above would match with sep install but not with install, sep

As part of our effort to improve conversions, I'm curious if we can exclude certain phrases that unncessarily impact the conversion rate. For example, these searches in our top 50 "Searches With No Clicks" are too generic or vague, and it's not a surprise that we'd see a large number of zero clicks unless the user refines that query. By itself, the product Symantec Endpoint Protection really skews results. symantec endpoint protection - product name endpoint protection - product name symantec - company/division name endpoint - too generic symantec endpoint - product name ghost - product name norton - old symantec division name liveupdate - product technology, too vague endpoint protection cloud - product name symantec messaging gateway - product name symantec email security.cloud - product name Because these searches occur at such a high rate, it'll be difficult to see actual improvements based on conversion rate.

Keyword Tuning is a powerful tool that can be used to change the rank of a document for a query or a related set of queries. Boost for Query (Precise) You can be precise with it, so that document X is boosted only for add checkbox. In this case, the X may or may not turn up for related queries, such as adding checkbox or add checkboxes. Boost for Query Forms (Comprehensive) Alternatively, you can choose to be comprehensive and use a regular expression to boost document X for all the forms of add checkbox, so that someone looking for adding checkbox or add checkboxes also gets document X on top. Regex patterns are extremely useful in languages such as Polish and Russian where nouns declensions are aplenty. They are also a useful tool for Spanish, French, and other languages with complex verb conjugations. You can handle these and other inflexions with regular expressions. SearchUnify Compatible Regular Expression Syntax Operator Definition Example . Match any character. reali.ze = realize, realise ? Match the preceding character 0 or 1 times. seas? = sea, seas + Repeat the preceding character 1 or more times. 123+ = 1233, 12333, 123333... * Repeat the preceding character 0 or more times. 123* = 123, 1233, 12333, 123333... {} Repetition range for the preceding character. great{1,5} = great, greatt, greattt, greatttt, greattttt | OR operator realize[s|z]e = realize, realize () Form a group. extension (0175)|(0172) = extension 0175, extension 0172 [] Match any character or group between the square brackets. ID[0-9] = ID0, ID1, ID2... ID9 - Range. To be used with square brackets. [a-zA-Z]{2,4] = All words of length 2, 3, or 4. ^ Negation. To be used with square brackets. [^0-9]{10} = Don't match 10-digit numbers, such as 9876323472. Instructions Log in to the instance, find Search Tuning, and click Keyword Tuning. Select your search client. Find the document to be boosted and click Add Keywords. Enter a query to boost a document for a keyword or phrase. Or enter a regular expression to boost a document for a query and all its nouns, verbs (tenses), and other variations. Click Save. Official Documentation: Boost Documents for Specific Keywords

It's been 6 months since we migrated our product support to this community. The journey for us has been an amazing experience. But we are excited to know how the overall community experience has been for you. In particular, we are interested in learning: We always like hearing more about how we can support the community. If you have any suggestions for improvement, please feel free to add in this thread. Stay Safe and Connected!

Can we add Multiple entities ?

How does SearchUnify assists agents handle low impact and high frequency cases? Ideally there should be a quick access dialog box that stores recently viewed articles for quick linking. Do we have such feature on service console?

Hi all, In the Filters, 10 values are shown and then if needed you can click the magnifying glass to search for additional values. Are there any options to put in a scroll bar to view the other products or show more than 10? Thanks! Christie