Hi, I am receiving two emails for same notification(if someone post's a comment on my post). Can we change it to only one email ?

If an article linked to an incident is updated, will agent be able to search the version of the orginial article linked to the incident. Does SearchUnify captures the screenshot of the different article versions.

How can I get a thumdnail displayed for search results? I seem to recall seeing thumbnails displayed for YouTube results but I'm no longer seeing it. Is this still available in Mamba 20?

Hi Team, i am not receiving any email on creation of any new topic, can we fix this issue ASAP.

Is it possible to crawl the content or metadata of PDF documents? We have a number of PDF documents that are linked in our documentation, that doesn't turn up in our search. Can SU directly crawl PDF content or metadata?

Can I take out "misspelled words" from this list as compared to terms which do not actually have relevant search results? This will be more useful for me to understand which content is missing.

How SearchUnify improves the agent experience by showing them most reused/ high quality unique articles at the top of the search results?

can we increase the size of notification icon bell??

Can we add Multiple entities ?

How does SearchUnify assists agents handle low impact and high frequency cases? Ideally there should be a quick access dialog box that stores recently viewed articles for quick linking. Do we have such feature on service console?

Can we increase dimension of the reply box in case detail page?

Hello, Is it possible to hide search results unless a specific facet is selected? We have articles in our knowledge base for products that we no longer support. We'd like for users to be able to find these articles if they truly need them, but we don't want them appearing in a normal search since they will not apply to the majority of our users. I would like these articles to only appear if the user has selected the appropriate facet, and to be hidden if it is not selected. Can this be done?

Hi all, In the Filters, 10 values are shown and then if needed you can click the magnifying glass to search for additional values. Are there any options to put in a scroll bar to view the other products or show more than 10? Thanks! Christie

Let's say I have KBs, Doc and Communities. I want to do a search but only search KBs. Is there a way in the search bar to put a search string and the source I want to search? As it is today, I have to search and then filter down to the source. I have seen this before with ES as a possibility but we never had it implemented: https://www.elastic.co/guide/en/elasticsearch/reference/current/search-search.html

Can we connect to Active Directory for permissions handling?

When you choose fields to be shown in the Summary; how exactly does it work? Where is the limit of characters displayed (is there a default of characters and how do you override)? Is it suppose to show all the data from each filed? (i.e. all from field 1, then has 300 chars left so it goes to the next field until it hits the limit?) What controls the order the fields will be displayed? by the order that you tick them for summary???

I have to manually accept or reject the synonyms that are automatically populated in the synonym factory. What’s the default setting? Are they by default selected until I reject them, or by default rejected until I select them? Can I change the default setting?

Hi, can I set control for users to be able to access only certain sections of the admin console?

We use KCS methodology for content creation in our organization. I heard SearchUnify helps enable KCS success. Is there a document where I can see how this software drives KCS implementation?