Hello all I'd like to ask about middleware software. I read about it in the guide but I cannot find link to download middleware. Could someone help me??

How are “Case Analytics” different from “Admin Reports”?

Hello! Currently our search displays content sources based on number of results. We need to reorder to the actions most frequently taken. This will improve the user experience and increase the likelihood people are going to the areas that have the greatest impact. (e.g., we need the community ones to appear first, then learning center, etc.) Would you all know what release this is planned for and how I may track it's progress?