When you choose fields to be shown in the Summary; how exactly does it work? Where is the limit of characters displayed (is there a default of characters and how do you override)? Is it suppose to show all the data from each filed? (i.e. all from field 1, then has 300 chars left so it goes to the next field until it hits the limit?) What controls the order the fields will be displayed? by the order that you tick them for summary???

Can we connect to Active Directory for permissions handling?

Let's say I have KBs, Doc and Communities. I want to do a search but only search KBs. Is there a way in the search bar to put a search string and the source I want to search? As it is today, I have to search and then filter down to the source. I have seen this before with ES as a possibility but we never had it implemented: https://www.elastic.co/guide/en/elasticsearch/reference/current/search-search.html

Hi all, In the Filters, 10 values are shown and then if needed you can click the magnifying glass to search for additional values. Are there any options to put in a scroll bar to view the other products or show more than 10? Thanks! Christie

we have in our synonyms file: odm: oracle\ data\ manager We EXPECT the phrase to be searched: "oracle data manager" But we are seeing each word being searched: oracle, data, manager Is synonym exact phrase possible?

We have a filter for Created date. What is the logic that creates the grouping, like last week, last month, last year, etc?

Problem Statement User is getting a spanish article as a search result when searching in English on a website whose default language is English Environment Production Reported product version C'20 Resolved in version C'20 Module Search Clients Causes: Article is published and crawled in English language Solutions As the article is published and crawled by SearchUnify crawlers in English language, it will be shown as a search result for English search query on the English Service website. Article Owner will have to change the language to Spanish so that it will be crawled as a Spanish content.

Question How can a user share an article link as a public comment on Salesforce Case? Environment Production Reported product version C'20 Resolved in version C'20 Module Other Answer: Please follow below steps to add article link as a public comment on Salesforce Case Open a case and navigate to SearchUnify console Pick an article that you want to add to case comments and select the option "Send Link as Case Comments" from the arrow button placed next to the article. In the following Salesforce screen, check the option "Public" to post the Article link as a public comment.

A quick cheat sheet to help you prepare beforehand if you are planning to index multiple content sources. No Auth No content source privileges are needed, apart from the content source's URL. Select it to crawl public content. Basic Auth Indexes the data available to the user whose username and password are entered. Admins can either enter the credentials on the screen or in the pop-up window which appears when you click Connect. OAuth and Others High security authentication for some content sources, such as Khoros (Lithium) communities, Higher Logic communities, and ServiceNow. Usually requires an API token or the client ID and client password of an app. In this chart, you can map content sources with available authentication methods. Content Source No Auth Basic Auth OAuth or Others API Yes Yes No Azure DevOps No No Yes; Personal Access Token (PAT) Box No Yes No Confluence No Yes Yes; OAuth Docebo No No Yes; client ID and client secret Dropbox No Yes No GitHub No No Yes Google Drive No Yes No Helpscout No No Yes; API keys Higher Logic No No Yes; Username, password, and HLIAM key Jira Yes Yes Yes; OAuth Jira On-Premises No No Yes Jive No No Yes; client ID and client secret Lithium Yes No Yes; (1) Community User details and HTAccess; (2) API User details and HTAccess; (3) OAuth Litmos No No Yes; API key MadCap Flare No No Yes Marketo No No Yes; client ID and secret Microsoft Dynamics No No Yes; client ID, tenant ID, and client secret Mindtouch No Yes No Moodle No No Yes Saba No Yes No Salesforce No Yes No ServiceNow No Yes Yes; OAuth SharePoint No Yes No SkillJar No No Yes; API key Slack No Yes No SOLR Yes No No StackOverflow Yes No Yes; OAuth Vimeo No Yes No Website Yes Yes Yes; Form YouTube No Yes No Zendesk Yes Yes Yes; OAuth Zoomin Yes No No

Question In Self Service Journey Analytics, What is the difference between Conversions and Page Views? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Analytics Answer: Conversion - Searches that resulted in clicks. When a user searches for a query and click on the results available on the search page, it will be tracked in the analytics as a conversion. Page view - When a user navigates to a website and click on different URLs available on the website, it will be considered as a page view.