Unable to attach knowledge article to a Salesforce case



  • Problem Statement

    Unable to attach a non-salesforce document to a Salesforce case

    Environment

    Reported product version Mamba'20
    Resolved in version Mamba'20
    Module Salesforce Console Search Client

    Resolution

    All content types cannot be linked to a case. Only Salesforce Knowledge articles can be attached to a case.

    Steps to attach an article to a case are provided here. Please follw the link Share Results


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