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Which search operators can be used while searching content within SearchUnify?

sugrokker last edited by
Questions (Related)
1. How to search Code blocks and non-alphanumeric characters (such as _)?
2. Without refreshing a page, How can I access the Advanced Search option when, no results are found after an exact search?
Environment Production

Reported product version Mamba '20

Resolved in version Mamba '20

Module Search Client, Advanced Search

Details

PRIMARY: A search for “Web + Control” produces expected results but “Search for Web + Sqllll” generates results with only “Web” So + behaves as AND in the first case and OR in the second.

Answer

PRIMARY: Prefix your search queries with a # while using the search operators, such as AND and OR.

Please visit the link below to learn more about advanced Search: Use Advanced Search, which includes all the search operators available with SearchUnify.

Related
1. In order to search such strings we recommend you to use wildcard search. If you are looking for a keyword “age_limit”, then the right way to search would be # age?limit. Other search operators are listed on Use Advanced Search
2. You can click the Clear Filter option instead of refreshing the page in order to access the Advanced search option again.
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Environment	Production
Reported product version	Mamba '20
Resolved in version	Mamba '20
Module	Search Client, Advanced Search

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109
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Question Why some Search facets are visible to a specific group of people and not to others even though they are made visible to all the users in admin panel? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer If a user does not have access to content for that facet type, then those facets will not be visible. However, within SearchUnify admin panel, a user can bypass permissions for content source such that all the content and facets become visible to all the users. To bypass access permissions for a given content source, navigate to Search Clients > Edit > Content Sources, select a content source and enable the toggle bar as shown in the figure below..
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Unable to find articles in Search Results
Search Clients • • madhuri.tripathi

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Problem Statement What could be the possible reasons for not finding the article/s in the search results? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Solution Any of the below reasons is possible for an article not showing up in the search results: Incorrect Data Category Tagged- The article is not tagged to a data category correctly. Data categories can be assigned where an article is created. Permission issues- User might not have the permission to access the article. Crawling issue- Article is not yet crawled and it's not available in the index. It happens when an article is newly published and crawling hasn't happened after this addition. It will not be available in the search index. Stopwords- Keywords used to search the particular article/s are included in stopwords section in SearchUnify Admin. Advanced Search is performed- # used before the search query. Example "And" operator. Search ends up with no results due to these operators. Exclude List- Articles are added in "exclude" list for the Search clients. Facet Selection- For the selected facets, article/s isn't available.
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How many languages does SearchUnify support?
Search Clients • • madhuri.tripathi

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Reported product version Mamba '20 Resolved in version Mamba'20 Module Search Client Solution: SearchUnify can crawl/index content published in over 30 languages and the same languages are supported for the search Clients as well. The settings are configurable from the Search Client in the Admin Panel. Find the complete list of supported languages: https://docs.searchunify.com/Content/Search-Clients/Language-Manager.htm
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Promote search specific advertisements
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Question How to promote supplementary ads for specific keywords/phrases on a Search client page? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer Search Unify "Advertisements" promote certain posts, Ads on a set of specific keywords. These Advertisements are visible on the search client page. To configure Advertisements follow these steps: Login to the SearchUnify Admin Panel Navigate to Search Clients and choose a search client to edit . Click on the Advertisement tab. In Add/Edit search query based advertisements, enter the keyword string for which you want to run ads and click Add. Click on the query added under the Search Phrases and add the html code under "Edit Advertisement HTML". Click Update Advertisement HTML to save." Please follow this link for more details about running Advertisements on your Search Client page
Effect of Altering the Word Order in a Search Query
Search Clients • search results word order • • sugrokker

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Question Why Does Altering the Word Order in a Query Changes Search Result? Environment Reported Product version Colubridae 19 Module Search Clients Created Date 18 Oct 2019 Answer It happens because word order influences the meaning of a query. search clients and clients search are different. The first is related to SearchUnify and the second talks about a bunch of customers looking for something. This kind of Search behavior is mostly expected when a query with multiple keywords is performed.
Configure Search results Summary, Metadata fields
Search Clients • • sugrokker

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Problem Statement How to increase the number of lines to display more Summary and Metadata lines on a search results page? Related How to add the Collapse/Expand functionality with Summary field? Environment Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client Resolution The number of Summary and Metadata lines on a search results page can be increased from the Admin Panel. Here are the steps: Go to Search Clients. Open a search client for editing and go to the Designer tab. In the Search Results Page tab, go to CSS and find the class .su__meta-date .su__meta-row. Change the value of the variable max-height in the class. For example, you can set max-height to 6 instead of the default 3. Click Update. Refresh your search client to verify the changes. To add the button Show More and Less on a search results page, please reach out to Searchunify Support team.
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Search Clients • • Saurabh Jain

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Question How can I configure a Search Client to enable and disable hyperlinks URL for each search result? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer Hyperlinks are redirect URLs that are embedded with each Search Results. This is configurable field and can be enabled/disabled within SU admin panel In order to add/remove the hyperlinks on search results for a given content source please follow the below steps 1 Go to search client tab and edit search client. 2 In search client go to "content source" tab and edit the content source in which you want to add hyperlink. 3 Check/Uncheck the "Search URL" within metadata to enable or disable hyperlinks for search results.
Not able to search draft KB Articles
Search Clients • • sugrokker

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Problem Solution Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage Environment Salesforce Production Reported product version Mamba '20 Resolved in version Colubridae '20 Module Search Client Cause As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again. Solution As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable. Please follow the link for more details: https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm

Which search operators can be used while searching content within SearchUnify?

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