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Which search operators can be used while searching content within SearchUnify?

sugrokker last edited by
Questions (Related)
1. How to search Code blocks and non-alphanumeric characters (such as _)?
2. Without refreshing a page, How can I access the Advanced Search option when, no results are found after an exact search?
Environment Production

Reported product version Mamba '20

Resolved in version Mamba '20

Module Search Client, Advanced Search

Details

PRIMARY: A search for “Web + Control” produces expected results but “Search for Web + Sqllll” generates results with only “Web” So + behaves as AND in the first case and OR in the second.

Answer

PRIMARY: Prefix your search queries with a # while using the search operators, such as AND and OR.

Please visit the link below to learn more about advanced Search: Use Advanced Search, which includes all the search operators available with SearchUnify.

Related
1. In order to search such strings we recommend you to use wildcard search. If you are looking for a keyword “age_limit”, then the right way to search would be # age?limit. Other search operators are listed on Use Advanced Search
2. You can click the Clear Filter option instead of refreshing the page in order to access the Advanced search option again.
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Environment	Production
Reported product version	Mamba '20
Resolved in version	Mamba '20
Module	Search Client, Advanced Search

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Problem Statement What could be the possible reasons for not finding the article/s in the search results? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Solution Any of the below reasons is possible for an article not showing up in the search results: Incorrect Data Category Tagged- The article is not tagged to a data category correctly. Data categories can be assigned where an article is created. Permission issues- User might not have the permission to access the article. Crawling issue- Article is not yet crawled and it's not available in the index. It happens when an article is newly published and crawling hasn't happened after this addition. It will not be available in the search index. Stopwords- Keywords used to search the particular article/s are included in stopwords section in SearchUnify Admin. Advanced Search is performed- # used before the search query. Example "And" operator. Search ends up with no results due to these operators. Exclude List- Articles are added in "exclude" list for the Search clients. Facet Selection- For the selected facets, article/s isn't available.
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Problem Solution Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage Environment Salesforce Production Reported product version Mamba '20 Resolved in version Colubridae '20 Module Search Client Cause As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again. Solution As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable. Please follow the link for more details: https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm
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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer To hide specific document (in this case a Knowledge Article) from the crawled content sources, follow the steps below: Login to SearchUnify Admin panel. Navigate to search client and click Edit. Navigate to Content source tab > Select the content source and click on Create formula. Drag the ID field and enter the ID of an Article which you want to exclude from the search result in the Value Field. Enable parity and click Save.
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Question Why Does Altering the Word Order in a Query Changes Search Result? Environment Reported Product version Colubridae 19 Module Search Clients Created Date 18 Oct 2019 Answer It happens because word order influences the meaning of a query. search clients and clients search are different. The first is related to SearchUnify and the second talks about a bunch of customers looking for something. This kind of Search behavior is mostly expected when a query with multiple keywords is performed.

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