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Which search operators can be used while searching content within SearchUnify?

sugrokker last edited by Arshi
Questions (Related)
1. How to search code blocks and non-alphanumeric characters (such as _)?
2. Without refreshing a page, how can I access the Advanced Search option when no results are found after an exact search?
Environment Production

Reported product version Mamba '20

Resolved in version Mamba '20

Module Search Client, Advanced Search

Details

PRIMARY: A search for “Web + Control” produces expected results but “Search for Web + Sqllll” generates results with only “Web” So + behaves as AND in the first case and OR in the second.

Answer

PRIMARY: Prefix your search queries with a # while using the search operators, such as AND and OR.

Please visit the link below to learn more about advanced Search: Use Advanced Search, which includes all the search operators available in SearchUnify.

Related
1. In order to search such strings we recommend you to use a wildcard search. If you are looking for the keyword “age_limit”, then the right way to search would be # age?limit. Other search operators are listed on Use Advanced Search
2. You can use the Clear Filter option instead of refreshing the page in order to access the Advanced search option again.
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Environment	Production
Reported product version	Mamba '20
Resolved in version	Mamba '20
Module	Search Client, Advanced Search

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170
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Problem Statement Why are some of the documents not indexed by SU crawlers? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes Too large document size for crawlers to crawl. Solutions Truncate the document size and set it for a recrawl. In case recrawl is failing even after truncating the document size, reach out to support@searchunify.com to verify if the crawlers are working fine.
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Problem Statement: Why is the TOC page not indexed? How to ignore the text appearing in TOC? How to ignore the text appearing in TOC but include the same text appearing in other parts of the page? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Solution: If the TOC page exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing. To skip the keyword altogether, add keywords in stopwords - https://docs.searchunify.com/Content/NLP-Manager/Manage-Stopwords.htm? Reach out to the support team who can help crawl only the description part of the body tag. This will skip the TOC keyword but search the rest of the body.
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Problem Solution Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage Environment Salesforce Production Reported product version Mamba '20 Resolved in version Colubridae '20 Module Search Client Cause As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again. Solution As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable. Please follow the link for more details: https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm
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Problem Statement: Why are duplicate search results coming? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: Duplicate content sources (same content is present in multiple content sources). Updated the crawling configuration that returned the same articles with http:// and https:// protocols. Updated the title of an article and have not yet published the article. Solution: Remove the duplicate content from one of the content repositories. In case any dummy content source is added that contains duplicate content, it can be removed by the following steps- a) Login to SU Admin panel b) Go to Content Sources c) Click on the delete option to remove the content source If the crawling configuration is updated and it is returning duplicate articles with http:// and https:// protocols, you can filter out results so that only articles either from http:// or https:// are shown. To know more on how to filter results using the "Create Formula" method please refer: https://docs.searchunify.com/Content/Search-Clients/Create-Formula.htm If the title of an article is changed and crawlers are crawling both draft and published articles, search results will display both the articles with different article states.
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Problem Statement User is getting a spanish article as a search result when searching in English on a website whose default language is English Environment Production Reported product version C'20 Resolved in version C'20 Module Search Clients Causes: Article is published and crawled in English language Solutions As the article is published and crawled by SearchUnify crawlers in English language, it will be shown as a search result for English search query on the English Service website. Article Owner will have to change the language to Spanish so that it will be crawled as a Spanish content.
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Questions: What are some of the reasons for SearchUnify returning no results? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answers: Connection with the content source got failed. Reauthenticating the content source and recrawling the content source should solve the problem. User was deactivated in the given content source such as Salesforce, Lithium, Zendesk, etc. User needs to be reactivated to fetch search results from the given content source. All the results are filtered due to the Formula defined in the SU admin panel. Correct or remove the formula to get the search results. Performance issue that caused analytics data size to exceed the heap size. Please contact the SearchUnify support team to take further action. Incorrect Client URL. The Client URL needs to be corrected before trying to make a connection.
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Question Why some Search facets are visible to a specific group of people and not to others even though they are made visible to all the users in admin panel? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer If a user does not have access to content for that facet type, then those facets will not be visible. However, within SearchUnify admin panel, a user can bypass permissions for content source such that all the content and facets become visible to all the users. To bypass access permissions for a given content source, navigate to Search Clients > Edit > Content Sources, select a content source and enable the toggle bar as shown in the figure below..

Which search operators can be used while searching content within SearchUnify?

Questions (Related)

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Answer

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Search Clients • • sugrokker

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Search Clients • • Saurabh Jain

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Search Clients • • Saurabh Jain