Not able to search draft KB Articles



  • Problem Solution

    Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage

    Environment Salesforce Production
    Reported product version Mamba '20
    Resolved in version Colubridae '20
    Module Search Client

    Cause

    As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again.

    Solution

    As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable. Please follow the link for more details: https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm


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