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Not able to search draft KB Articles

sugrokker last edited by Arshi

Problem Solution

Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage

Environment Salesforce Production

Reported product version Mamba '20

Resolved in version Colubridae '20

Module Search Client

Cause

As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again.

Solution

As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable. Please follow the link for more details: https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm
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Environment	Salesforce Production
Reported product version	Mamba '20
Resolved in version	Colubridae '20
Module	Search Client

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129
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Suggested Topics

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Not able to map Salesforce articles objects to KCS Helper Addon
Created • Last Reply Last reply • madhuri.tripathi

Search Clients

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Problem Statement Some of the fields are not visible for mapping while trying to set up a KCS Support Console with the added Salesforce article objects. Environment Reported product version Colubridae'19 Resolved product version Colubridae'19 Solution For mapping KCS fields in the SearchUnify admin panel, SearchUnify admin user must be a Salesforce user and should have read and write permissions to Salesforce knowledge object. To provide Knowledge article object access to Salesforce user, please follow the below steps: Log into your Salesforce org. Find Knowledge Settings from Quick Find Box and click Edit. Check Enable Lightning Knowledge (if it's not checked) and click Save. Once you become a Knowledge user, return to the SearchUnify admin and refresh. You shall now be able to see the fields that can be mapped for KCS articles. Please note that only knowledge article fields can be mapped.
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Private Group post is shown to all users
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients privacy

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Problem Statement Why are the posts from the private groups shown to all the users? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: The "Privacy Status" of the group is not set to hidden. Formula defined for private discussions in SearchClient is not correct The group has been moved from public to private and no recrawl is done Solution: Please ensure: The "Privacy Status" of the group is set to ‘hidden’ in order to exclude indexing of such groups by SearchUnify crawlers. If a formula defined to filter private discussions contains nested navigational topics, then it will display all the content to all the users as SearchUnify currently only supports navigational topics on discussions. As most of the feed items in a discussion group are tagged to visibility, you need to recrawl the data to filter out the private content.
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Analytics Data Export Size Limit
Created • Last Reply Last reply • madhuri.tripathi

Search Analytics analytics searches

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Question Why Search Analytics data exports have grown larger after Mamba' 20 release, without much change in search traffic on the search clients? Environment Reported product version Mamba '20 Resolved in version Mamba'20 Module Analytics Answer Previously (before Mamba 20 release), each downloaded report in Search Analytics could contain up to 100 rows only, irrespective of the filter settings —Date Range, Select User, and Select Search Client. That limit has now been raised and the complete data set available in the Search Analytics can be exported now.
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Not able to index all documents of a Content Source
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients crawling

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Problem Statement Why are some of the documents not indexed by SU crawlers? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes Too large document size for crawlers to crawl. Solutions Truncate the document size and set it for a recrawl. In case recrawl is failing even after truncating the document size, reach out to support@searchunify.com to verify if the crawlers are working fine.
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Display Search Client specific search results and facets
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results facets

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Problem Statement How to limit the search results and the facet values specifically for a search client? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Resolution To filter out an entire set of documents from search results without deleting them from a content source, there's an option Create Formula under the Search Client configurations. Follow the below steps to limit the search results for a search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Select the Content Type and Click Create Formula. Drag and drop the Content field for which you want to restrict the search results. Enable the Regex Toggle and add the Regex Filter Expression to filter the results. Please refer to this article for more details. Please follow the below steps to Exclude values from facets for a Search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Once a Content type is selected as facet, it will show an Exclude option to remove certain facet values. Click Exclude. Enter the Facet values (separated by commas) that you want to exclude, and click Save. Note: Don't put a space between a facet value and a comma. Please refer to this article for more details.
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Incorrect or missing language tag
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

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Problem Statement: Why some of the documents are tagged as French in SearchUnify results when they are written and published in the English language? Users are not able to filter few articles based on language? When they select a language filter, corresponding articles are not shown in the search results? Why is the language filter for our doc site not coming? Environment Production Reported product version M'21 Resolved in version M'21 Module Search Client Causes: Content in the community is tagged to the French language. Articles are missing language metadata or not tagged to the correct language metadata. Language metadata information of the articles is not crawled Solution: Please check if the content present in your community is in the English language and not in the French language. SearchUnify crawlers use REST APIs to fetch content from different communities. Please click here to understand how to configure metadata for search results. If few articles are missing for a given language filter, please check whether articles are tagged and crawled with correct language metadata. For other causes of missing articles in the search result, please click here Make sure crawling is not stuck and all the content with correct language metadata is crawled. Also, make sure the language filter is not hidden in the SU admin panel.
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Issues with Icons appearing in Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients

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45
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Question Why do icons appear on Search Results even though there are no icons selected for a content source in the admin panel? Why Metadata results show no icons even though there are icons selected for a content source in the Admin panel? Can we refer to the asset library in Search Client's designer tab for the CSS? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer By default, Search Results display the thumbnails fetched by the SearchUnify crawlers while crawling the webpage. So when community pages are crawled, crawlers automatically pick up the images available on the page and display them as a thumbnail on the search results. In order to hide such thumbnails, you can add an entry ".su__m-thumbnail-img .su-thumb { display: none; }" in the CSS stylesheet under Admin Panel -> Search Client -> Designer tab. Icons are not shown for the search results metadata. Furthermore, you can hide the metadata information of the search results from the Admin panel by following the below document. https://docs.searchunify.com/Content/End-User-Personalization/Personalize-How-Results-Are-Displayed.htm? Yes, we can refer to icons stored in the asset library in Search Client's designer tab for CSS. For Example: If we have to change the background URL of a tile view, we can update CSS as shown below to point to an icon stored in the asset library. bg-grid_view_active{display:inline-block;width:21px;height:21px;background:url(../../../resources/Asset-Library/${ImageName}) -221px -628px}

Not able to search draft KB Articles

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