What type of Articles are suggested in Agent Helper?

  • Question

    Does Agent Helper return articles created using SearchUnify KCS functionality only?

    Environment Production
    Reported product version Mamba'20
    Resolved in version Mamba'20
    Module Agent Helper


    Agent helper would return all the articles from Salesforce Knowledge whether it is created using the KCS Helper addon or created directly in the Salesforce.

    Please follow the link for more information on Agent Helper

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