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Configure Search results Summary, Metadata fields

sugrokker last edited by Arshi
Problem Statement

How to increase the number of lines to display more Summary and Metadata lines on a search results page?

Related

How to add the Collapse/Expand functionality with Summary field?

Environment

Reported product version Mamba '20

Resolved in version Mamba '20

Module Search Client

Resolution

The number of Summary and Metadata lines on a search results page can be increased from the Admin Panel. Here are the steps:
1. Go to Search Clients.
2. Open a search client for editing and go to the Designer tab.
3. In the Search Results Page tab, go to CSS and find the class .su__meta-date .su__meta-row.
4. Change the value of the variable max-height in the class. For example, you can set max-height to 6 instead of the default 3.
5. Click Update.
6. Refresh your search client to verify the changes.
To add the button Show More and Less on a search results page, please reach out to Searchunify Support team.
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Reported product version	Mamba '20
Resolved in version	Mamba '20
Module	Search Client

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Replies

154
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Implementing Page rating Component
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Problem Statement: How can you implement and test the Page rating component on Communities and Knowledge platforms Environment Production Reported product version Colubridae 19 Resolved in version Colubridae 19 Module Search Client Resolution Page Rating is a widget that displays a feedback question and collects reader responses. To setup Page Rating component on your platform, please follow the link: https://docs.searchunify.com/Content/Search-Clients/Page-Rating.htm Once the setup is complete, the Page Rating component will start showing up on your platform The data on responses is collected through the Yes and No buttons and stored in a report also named Page Rating. You can view the ![report] (https://docs.searchunify.com/Content/Search-Analytics/Overview.htm#!#PageRatingFeedback) in SearchUnify Search Analytics section
"Searches With Clicks" and "Clicks" Analytics data.
Created • Last Reply Last reply • sugrokker

Search Analytics searches conversions search clicks clicks

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Problem Statement Which report captures the details about searches where clicks were made? Why the number mentioned under "Clicks" and "Searches with Clicks" are different? Description Admin wants to compare the data in specific sections of Search Analytics to see if they all add up. The count of Searches With Clicks under Conversion tab of Search Analytics and total number of Clicks under Overview tab (Tiles data) doesn't match. Environment Reported product version Mamba '20 Resolved in version Mamba'20 Module Search Analytics Answer There are 2 different metrics used to measure Clicks in the SearchUnify admin, namely "Searches with Clicks" (Also called as Search Conversions) and "Clicks". The two metrics compared may not be equal because 'Searches with Clicks' shows the number of times a particular query was searched which led to a conversion, whereas 'Clicks' shows the total of conversions (clicked documents). Since there can be a more than one conversions (clicked documents) for the same keyword, the count of 'Searches with clicks' tends to be less than 'Clicks'. Example: A user searches for the query Mobile Phone once in a session and clicks 5 different documents. In this case, the number of Searches with Clicks is 1 and the number of Clicks is 5. A user can download the total "Clicks" from "Top Clicked Search Results" report under "Conversions" tab of Search Analytics as shown below.
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How to hide specific results from the crawled content without deleting?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients crawling

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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer To hide specific document (in this case a Knowledge Article) from the crawled content sources, follow the steps below: Login to SearchUnify Admin panel. Navigate to search client and click Edit. Navigate to Content source tab > Select the content source and click on Create formula. Drag the ID field and enter the ID of an Article which you want to exclude from the search result in the Value Field. Enable parity and click Save. Please refer to this article for more details.
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Issues with Icons appearing in Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients

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Question Why do icons appear on Search Results even though there are no icons selected for a content source in the admin panel? Why Metadata results show no icons even though there are icons selected for a content source in the Admin panel? Can we refer to the asset library in Search Client's designer tab for the CSS? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer By default, Search Results display the thumbnails fetched by the SearchUnify crawlers while crawling the webpage. So when community pages are crawled, crawlers automatically pick up the images available on the page and display them as a thumbnail on the search results. In order to hide such thumbnails, you can add an entry ".su__m-thumbnail-img .su-thumb { display: none; }" in the CSS stylesheet under Admin Panel -> Search Client -> Designer tab. Icons are not shown for the search results metadata. Furthermore, you can hide the metadata information of the search results from the Admin panel by following the below document. https://docs.searchunify.com/Content/End-User-Personalization/Personalize-How-Results-Are-Displayed.htm? Yes, we can refer to icons stored in the asset library in Search Client's designer tab for CSS. For Example: If we have to change the background URL of a tile view, we can update CSS as shown below to point to an icon stored in the asset library. bg-grid_view_active{display:inline-block;width:21px;height:21px;background:url(../../../resources/Asset-Library/${ImageName}) -221px -628px}
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Facets are not visible on the Search Page
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Search Clients search clients searchclients searches facets filter

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Question Why some Search facets are visible to a specific group of people and not to others even though they are made visible to all the users in admin panel? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer If a user does not have access to content for that facet type, then those facets will not be visible. However, within SearchUnify admin panel, a user can bypass permissions for content source such that all the content and facets become visible to all the users. To bypass access permissions for a given content source, navigate to Search Clients > Edit > Content Sources, select a content source and enable the toggle bar as shown in the figure below..
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Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent

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1
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Problem Statement: Why is the TOC page not indexed? How to ignore the text appearing in TOC? How to ignore the text appearing in TOC but include the same text appearing in other parts of the page? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Solution: If the TOC page exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing. To skip the keyword altogether, add keywords in stopwords - https://docs.searchunify.com/Content/NLP-Manager/Manage-Stopwords.htm? Reach out to the support team who can help crawl only the description part of the body tag. This will skip the TOC keyword but search the rest of the body.

Configure Search results Summary, Metadata fields

Problem Statement

Related

Environment

Resolution

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Implementing Page rating Component
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Configure Search results Summary, Metadata fields

Problem Statement

Related

Environment

Resolution

Suggested Topics

Implementing Page rating Component Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients page rating

"Searches With Clicks" and "Clicks" Analytics data. Created • Last Reply Last reply • sugrokker Search Analytics searches conversions search clicks clicks

How to hide specific results from the crawled content without deleting? Created • Last Reply Last reply • madhuri.tripathi Search Clients search clients searchclients crawling

Issues with Icons appearing in Search Results Created • Last Reply Last reply • Saurabh Jain Search Clients

Facets are not visible on the Search Page Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches facets filter

Issues with TOC (Table of Content) indexing Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients tableofcontent

Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

"Searches With Clicks" and "Clicks" Analytics data.
Created • Last Reply Last reply • sugrokker

Search Analytics searches conversions search clicks clicks

How to hide specific results from the crawled content without deleting?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients crawling

Issues with Icons appearing in Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients

Facets are not visible on the Search Page
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches facets filter

Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent