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Configure Search results Summary, Metadata fields

sugrokker last edited by Saurabh Jain
Problem Statement

How to increase the number of lines to display more Summary and Metadata lines on a search results page?

Related

How to add the Collapse/Expand functionality with Summary field?

Environment

Reported product version Mamba '20

Resolved in version Mamba '20

Module Search Client

Resolution

The number of Summary and Metadata lines on a search results page can be increased from the Admin Panel. Here are the steps:
1. Go to Search Clients.
2. Open a search client for editing and go to the Designer tab.
3. In the Search Results Page tab, go to CSS and find the class .su__meta-date .su__meta-row.
4. Change the value of the variable max-height in the class. For example, you can set max-height to 6 instead of the default 3.
5. Click Update.
6. Refresh your search client to verify the changes.
To add the button Show More and Less on a search results page, please reach out to Searchunify Support team.
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Reported product version	Mamba '20
Resolved in version	Mamba '20
Module	Search Client

1
Posts

44
Views

Suggested Topics

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Search Clients • • madhuri.tripathi

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Problem Statement When will an archived article stop showing up in the search results? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Content Crawling frequency Cause The jobs running in the backend for deleting the Archived/Draft articles are different from the ones used for crawling content sources. Solution Archived articles will be deleted from the content indexes as per the frequency set in the backend job. Another option for admins to manually delete an article from the index: Login to admin panel Go to Content source Click on the number of documents of a particular content source Search for the desired article and delete.
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Questions (Related) How to search Code blocks and non-alphanumeric characters (such as _)? Without refreshing a page, How can I access the Advanced Search option when, no results are found after an exact search? Environment Production Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client, Advanced Search Details PRIMARY: A search for “Web + Control” produces expected results but “Search for Web + Sqllll” generates results with only “Web” So + behaves as AND in the first case and OR in the second. Answer PRIMARY: Prefix your search queries with a # while using the search operators, such as AND and OR. Please visit the link below to learn more about advanced Search: Use Advanced Search, which includes all the search operators available with SearchUnify. Related In order to search such strings we recommend you to use wildcard search. If you are looking for a keyword “age_limit”, then the right way to search would be # age?limit. Other search operators are listed on Use Advanced Search You can click the Clear Filter option instead of refreshing the page in order to access the Advanced search option again.
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How to hide specific results from the crawled content without deleting?
Search Clients • • madhuri.tripathi

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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer To hide specific document (in this case a Knowledge Article) from the crawled content sources, follow the steps below: Login to SearchUnify Admin panel. Navigate to search client and click Edit. Navigate to Content source tab > Select the content source and click on Create formula. Drag the ID field and enter the ID of an Article which you want to exclude from the search result in the Value Field. Enable parity and click Save.
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Unable to find articles in Search Results
Search Clients • • madhuri.tripathi

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Problem Statement What could be the possible reasons for not finding the article/s in the search results? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Solution Any of the below reasons is possible for an article not showing up in the search results: Incorrect Data Category Tagged- The article is not tagged to a data category correctly. Data categories can be assigned where an article is created. Permission issues- User might not have the permission to access the article. Crawling issue- Article is not yet crawled and it's not available in the index. It happens when an article is newly published and crawling hasn't happened after this addition. It will not be available in the search index. Stopwords- Keywords used to search the particular article/s are included in stopwords section in SearchUnify Admin. Advanced Search is performed- # used before the search query. Example "And" operator. Search ends up with no results due to these operators. Exclude List- Articles are added in "exclude" list for the Search clients. Facet Selection- For the selected facets, article/s isn't available.
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Difference between the normal and search queries performed with quotes " "
Search Clients • • madhuri.tripathi

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Problem Statement What does search query performed within quotations " " mean in the Search Analytics reports? How is it different from a normal search query? Environment Reported Product Version Mamba 20 Resolved in Version Mamba 20 Module Search Analytics Solution The search queries between quotes (" ") are the exact match searches. Example: in normal practice (without quotations) if a user searches for the phrase - Sap Recruitment, the search will focus on the words 'Sap' and 'Recruitment' and produce results that have either of the words or both the words. The order shall not matter, the results could contain 'sap recruitment' or 'recruitment sap' or 'sap' alone. However, if a user searches with quotes, example: "Sap Recruitment, this becomes an exact match type of search which produces results with 'Sap Recruitment' only. The exact searches have a higher chances of going into the searches with no results category.
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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Tuning Solution The steps to boost a content source are mentioned below: Log into SearchUnify instance Click "Search Tuning" tab on the left Choose a Search client from the “Select Search Client” drop-down. Click on "Content based" tab and enable content boosting. Boost the content as per your requirement by assigning a higher weightage. Please follow the link for more information: https://docs.searchunify.com/Content/Search-Tuning/Content-Based.htm
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Same keyword found in "Successful Searches" and "Searches with No Result" report
Search Clients • • madhuri.tripathi

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Question Why are same keywords found in "Successful Searches" and "Searches with No Result" report? Environment Reported product version Colubridae'19 Resolved product version Not a Bug (Explanation Provided) Answer This can happen because of different search scenarios. The following could be the possible reasons for the same keyword to show up in the 2 reports 1. There are possibilities of 'Pre-filter selection' which can lead the same word to not give results. For eg, if a word 'data' is typed in the search box, it shall give results. But if the same user selects three filters, it might not give any results. 2. Another scenario is possible when there is an access issue. Sometimes users don't get the results because they don't have access to documents that contain the search keywords. So the results are not displayed. That is why the same keywords can be seen in both the reports.
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Promote search specific advertisements
Search Clients • • Saurabh Jain

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Question How to promote supplementary ads for specific keywords/phrases on a Search client page? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer Search Unify "Advertisements" promote certain posts, Ads on a set of specific keywords. These Advertisements are visible on the search client page. To configure Advertisements follow these steps: Login to the SearchUnify Admin Panel Navigate to Search Clients and choose a search client to edit . Click on the Advertisement tab. In Add/Edit search query based advertisements, enter the keyword string for which you want to run ads and click Add. Click on the query added under the Search Phrases and add the html code under "Edit Advertisement HTML". Click Update Advertisement HTML to save." Please follow this link for more details about running Advertisements on your Search Client page

Configure Search results Summary, Metadata fields

Problem Statement

Related

Environment

Resolution

Suggested Topics

Remove Archived Article from Search Results Search Clients • • madhuri.tripathi

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