Problem statement Unable to identify users with most searches with no results. Unable to understand customers journey, search habits and search criteria Environment Reported Product version Colubridae'19 Resolved Product version Mamba'20 Module Search Analytics Resolution Upgrade to Mamba '20 or a newer version where Sessions column in many reports is clickable. Clicking any row in the column opens a dialog which has, among other information, user email IDs. If you cannot see email IDs, ensure that: Email tracking is enabled. For instructions, visit: Map Emails to Sessions The data is coming from a gated community, website, or platform that requires users to log in.