How to access "Attach to Case" report in Analytics for a particular search client?



  • Environment

    Reported product version Mamba '20
    Resolved in version Mamba'20
    Module Search Client

    Answer

    You can use the Select Search Client filter, right under the Menu Bar in Search Analytics to exclude data from all search clients except the selected one. There is another filter to select the date range.

    Steps to filter data:

    1. Log into the admin console.
    2. Go to Search Analytics from main navigation on the left.
    3. Use Select Search Client to choose a search client.
    4. Optional: Set a Date Range.

    The data in Overview, Conversions, and Content Gap Analysis will reflect the changes in your filter settings."


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