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Analytics Data Export Size Limit

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madhuri.tripathi last edited by Arshi

Question

Why Search Analytics data exports have grown larger after Mamba' 20 release, without much change in search traffic on the search clients?

Environment

Reported product version Mamba '20

Resolved in version Mamba'20

Module Analytics

Answer

Previously (before Mamba 20 release), each downloaded report in Search Analytics could contain up to 100 rows only, irrespective of the filter settings —Date Range, Select User, and Select Search Client. That limit has now been raised and the complete data set available in the Search Analytics can be exported now.
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Reported product version	Mamba '20
Resolved in version	Mamba'20
Module	Analytics

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Suggested Topics

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Add hyperlinks for each search result in a SU Search Client
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results

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Question How can I configure a Search Client to enable and disable hyperlinks URL for each search result? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer Hyperlinks are redirect URLs that are embedded with each Search Results. This is configurable field and can be enabled/disabled within SU admin panel In order to add/remove the hyperlinks on search results for a given content source please follow the below steps 1 Go to search client tab and edit search client. 2 In search client go to "content source" tab and edit the content source in which you want to add hyperlink. 3 Check/Uncheck the "Search URL" within metadata to enable or disable hyperlinks for search results.
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Display Search Client specific search results and facets
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results facets

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Problem Statement How to limit the search results and the facet values specifically for a search client? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Resolution To filter out an entire set of documents from search results without deleting them from a content source, there's an option Create Formula under the Search Client configurations. Follow the below steps to limit the search results for a search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Select the Content Type and Click Create Formula. Drag and drop the Content field for which you want to restrict the search results. Enable the Regex Toggle and add the Regex Filter Expression to filter the results. Please refer to this article for more details. Please follow the below steps to Exclude values from facets for a Search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Once a Content type is selected as facet, it will show an Exclude option to remove certain facet values. Click Exclude. Enter the Facet values (separated by commas) that you want to exclude, and click Save. Note: Don't put a space between a facet value and a comma. Please refer to this article for more details.
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Page Views vs Conversions
Created • Last Reply Last reply • Saurabh Jain

Search Analytics analytics conversions page view

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Question In Self Service Journey Analytics, What is the difference between Conversions and Page Views? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Analytics Answer: Conversion - Searches that resulted in clicks. When a user searches for a query and click on the results available on the search page, it will be tracked in the analytics as a conversion. Page view - When a user navigates to a website and click on different URLs available on the website, it will be considered as a page view.
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Same keyword found in "Successful Searches" and "Searches with No Result" report
Created • Last Reply Last reply • madhuri.tripathi

Search Analytics analytics searches search query

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Question Why are same keywords found in the "Successful Searches" and "Searches with No Result" report? Environment Reported product version Colubridae'19 Resolved product version Not a Bug (Explanation Provided) Answer This can happen because of different search scenarios. The following could be the possible reasons for the same keyword to show up in the 2 reports - 1. There are possibilities of 'Pre-filter selection' which can lead the same word to not give results. For eg, if the word 'data' is typed in the search box, it shall give results. But if the same user selects three filters, it might not give any results. 2. Another scenario is possible when there is an access issue. Sometimes users don't get the results because they don't have access to documents that contain the search keywords. So the results are not displayed. That is why the same keywords can be seen in both the mentioned reports.
Search Analytics - Short Definitions
Created • Last Reply Last reply • sugrokker

Search Analytics search analytic cheatsheet definitions

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This article offers one- or two-sentence definitions of analytics terms as they are employed in SearchUnify. The article can be bookmarked and used as a handy reference. For details, refer to the official documentation on Search Analytics. Terms This list will keep on expanding as SearchUnify adds new reports and missing terms are spotted and included. Cases Logged. The total number of cases created on the support page where a search client is installed. Clicks. The total number of results opened across all your search results pages in all sessions. Click Sessions. Search sessions in which at least one result was clicked. Click-Through Rate. See 14; Search Conversion Rate. Daily Average Searches with No Click. It is the average of Searches with No Click over the selected Date Range. Daily Average Searches with No Result. It is the average of Searches with No Result over the selected Date Range. Daily Average Sessions with Unsuccessful Searches. It is the average of Sessions with Unsuccessful Searches over the selected Date Range. Daily Average Unsuccessful Searches. It is the average of Unsuccessful Searches over the selected Date Range. Exit. The number of sessions ended. Featured Snippet. A summary of an answer to a user's query, which is displayed right there on the search results page without the users having to click through to a specific result (Majorly works with How-to articles). No Click Sessions. Search sessions in which no result was clicked. No Search Sessions. Sessions in which a user didn’t run any search. Search Conversions. All searches with clicks are "search conversions". Search Conversion Rate. The ratio of the number of conversions to the number of either All Searches or Unique Searches. Search Sessions. The sum of sessions in which at least one search was performed. Searches with Results. Searches with results refer to the list that is created in response to a search query. Searches with No Click. Search queries where results were shown up on the search client, but users haven’t probably found the results relevant. Searches with No Result. Searches for which no result is produced. SearchUnify Case ID. Unique case ID in a Salesforce org. Sessions. A session is a group of interactions between a user and your website, community, or another platform that takes place during a specified period. Sessions with Unsuccessful Searches. This counts the number of sessions where at least one unsuccessful search was recorded. Both Searches with No Result and Searches with No Click are Unsuccessful Searches. Successful Searches (Clicks). List of searched queries which returned at least one result and at least one of the results is clicked Support Sessions. Sessions in which at least there was at least one visit to the page defined in the Support Page URL. Total Searches. The total number of times search was used on your website or community. Total Sessions. Total number of sessions Unique Searches. The total number of times your website or community search was used, excluding facet selection/deselection, pagination. Unique Unsuccessful Searches. The number of search queries for which either nothing was found or no result was clicked in at least one search.
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Capture user email ID in Session Tracking Details report
Created • Last Reply Last reply • Saurabh Jain

Search Analytics analytics sessiontracking email tracking

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Question: When does SearchUnify capture the email id of users in the 'Session Tracking Details' report? Environment Production Reported product version M'21 Resolved in version M'21 Module Search Analytics Answer: In an ideal scenario, the Session Tracking Details report captures the email ID of logged-in users who run a search in Community, Support, or Knowledge Portal. However, there can be a few conflicting scenarios, as discussed below - If a user performs a search from a given email ID and immediately logs in again with a different email ID on the same machine, then the session tracking details report will only capture the email ID using which he/she logged in first unless the session expires which is after 60 minutes (default) or the time limit set by the admin. This scenario is typical for admins who share multiple login credentials. SearchUnify will only capture the first email ID for all user sessions on the same machine unless the session expires, after which, it will take into account the email ID with which a user is currently logging in. In another scenario where a non-logged-in user who is performing the search, later logs into the community, then this email ID with which he/she logs in, will be captured in the session tracking details report even for the search sessions which he/she performed as a non-logged-in user.

Analytics Data Export Size Limit

Question

Environment

Answer

Suggested Topics

Add hyperlinks for each search result in a SU Search Client
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results

Display Search Client specific search results and facets
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results facets

Page Views vs Conversions
Created • Last Reply Last reply • Saurabh Jain

Search Analytics analytics conversions page view

Same keyword found in "Successful Searches" and "Searches with No Result" report
Created • Last Reply Last reply • madhuri.tripathi

Search Analytics analytics searches search query

Search Analytics - Short Definitions
Created • Last Reply Last reply • sugrokker

Search Analytics search analytic cheatsheet definitions

Capture user email ID in Session Tracking Details report
Created • Last Reply Last reply • Saurabh Jain

Search Analytics analytics sessiontracking email tracking

Analytics Data Export Size Limit

Question

Environment

Answer

Suggested Topics

Add hyperlinks for each search result in a SU Search Client Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches search results

Display Search Client specific search results and facets Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches search results facets

Page Views vs Conversions Created • Last Reply Last reply • Saurabh Jain Search Analytics analytics conversions page view

Same keyword found in "Successful Searches" and "Searches with No Result" report Created • Last Reply Last reply • madhuri.tripathi Search Analytics analytics searches search query

Search Analytics - Short Definitions Created • Last Reply Last reply • sugrokker Search Analytics search analytic cheatsheet definitions

Capture user email ID in Session Tracking Details report Created • Last Reply Last reply • Saurabh Jain Search Analytics analytics sessiontracking email tracking

Add hyperlinks for each search result in a SU Search Client
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results

Display Search Client specific search results and facets
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results facets

Page Views vs Conversions
Created • Last Reply Last reply • Saurabh Jain

Search Analytics analytics conversions page view

Same keyword found in "Successful Searches" and "Searches with No Result" report
Created • Last Reply Last reply • madhuri.tripathi

Search Analytics analytics searches search query

Search Analytics - Short Definitions
Created • Last Reply Last reply • sugrokker

Search Analytics search analytic cheatsheet definitions

Capture user email ID in Session Tracking Details report
Created • Last Reply Last reply • Saurabh Jain

Search Analytics analytics sessiontracking email tracking