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How many languages does SearchUnify support?

M

madhuri.tripathi last edited by sumit.aggarwal

Reported product version Mamba '20

Resolved in version Mamba'20

Module Search Client

Solution:

SearchUnify can crawl/index content published in over 30 languages and the same languages are supported for the search Clients as well. The settings are configurable from the Search Client in the Admin Panel.
Find the complete list of supported languages: https://docs.searchunify.com/Content/Search-Clients/Language-Manager.htm
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Reported product version	Mamba '20
Resolved in version	Mamba'20
Module	Search Client

1
Posts

70
Views

Suggested Topics

Which search operators can be used while searching content within SearchUnify?
Search Clients • • sugrokker

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Questions (Related) How to search code blocks and non-alphanumeric characters (such as _)? Without refreshing a page, how can I access the Advanced Search option when no results are found after an exact search? Environment Production Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client, Advanced Search Details PRIMARY: A search for “Web + Control” produces expected results but “Search for Web + Sqllll” generates results with only “Web” So + behaves as AND in the first case and OR in the second. Answer PRIMARY: Prefix your search queries with a # while using the search operators, such as AND and OR. Please visit the link below to learn more about advanced Search: Use Advanced Search, which includes all the search operators available in SearchUnify. Related In order to search such strings we recommend you to use a wildcard search. If you are looking for the keyword “age_limit”, then the right way to search would be # age?limit. Other search operators are listed on Use Advanced Search You can use the Clear Filter option instead of refreshing the page in order to access the Advanced search option again.
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No results are returned in SearchUnify
Search Clients • • Saurabh Jain

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Questions: What are some of the reasons for SearchUnify returning no results? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answers: Connection with the content source got failed. Reauthenticating the content source and recrawling the content source should solve the problem. User was deactivated in the given content source such as Salesforce, Lithium, Zendesk, etc. User needs to be reactivated to fetch search results from the given content source. All the results are filtered due to the Formula defined in the SU admin panel. Correct or remove the formula to get the search results. Performance issue that caused analytics data size to exceed the heap size. Please contact the SearchUnify support team to take further action. Incorrect Client URL. The Client URL needs to be corrected before trying to make a connection.
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Cached Results
Search Clients • • Saurabh Jain

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Question: Does SU search API return the latest updated articles or the cached versions? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer: SearchUnify search API does not return cached results. It matches the keywords to the searchable fields in the indexed documents and presents the user with results with the top score. With the release of M21, end users can now view multiple versions of the same article on the results page. Please review the below link for more info https://docs.searchunify.com/Content/Search-Clients/Merge-Results.htm
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Incorrect metadata tag values
Search Clients • • Saurabh Jain

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Problem Statement: Why is the metatag seen in the search results not the same as the metatag on the article? How do I populate the "Created date" metadata field value on the search results with "Published date"? Can SearchUnify truncate metatag values in search results? Environment Production Reported product version M'21 Resolved in version M'21 Module Search Client Solution: The metatag field can be selected and populated while configuring the search client in the admin panel. Please check: https://docs.searchunify.com/Content/Search-Clients/Configure-the-Content-Sources.htm If metadata tags don’t show the correct value, it is advised to recrawl the content source so that the metadata tags pick the correct values. To manually recrawl the content source please follow: https://docs.searchunify.com/Content/Content-Sources/Recrawl.htm As of now, we cannot truncate the metatag value if it is occupying a bigger portion of the search results page. However, with M21, users will be able to preview the search results page with a bigger metadata field value. Please check: https://docs.searchunify.com/Content/Search-Clients/Configurations.htm#!#PreviewSearchResults
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Issues with TOC (Table of Content) indexing
Search Clients • • Saurabh Jain

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Problem Statement: Why is the TOC page not indexed? How to ignore the text appearing in TOC? How to ignore the text appearing in TOC but include the same text appearing in other parts of the page? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Solution: If the TOC page exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing. To skip the keyword altogether, add keywords in stopwords - https://docs.searchunify.com/Content/NLP-Manager/Manage-Stopwords.htm? Reach out to the support team who can help crawl only the description part of the body tag. This will skip the TOC keyword but search the rest of the body.
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Private Group post is shown to all users
Search Clients • • Saurabh Jain

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Problem Statement Why are the posts from the private groups shown to all the users? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: The "Privacy Status" of the group is not set to hidden. Formula defined for private discussions in SearchClient is not correct The group has been moved from public to private and no recrawl is done Solution: Please ensure: The "Privacy Status" of the group is set to ‘hidden’ in order to exclude indexing of such groups by SearchUnify crawlers. If a formula defined to filter private discussions contains nested navigational topics, then it will display all the content to all the users as SearchUnify currently only supports navigational topics on discussions. As most of the feed items in a discussion group are tagged to visibility, you need to recrawl the data to filter out the private content.
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Duplicate Search Results
Search Clients • duplicatesearch apps • • Saurabh Jain

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Problem Statement: Why are duplicate search results coming? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: Duplicate content sources (same content is present in multiple content sources). Updated the crawling configuration that returned the same articles with http:// and https:// protocols. Updated the title of an article and have not yet published the article. Solution: Remove the duplicate content from one of the content repositories. In case any dummy content source is added that contains duplicate content, it can be removed by the following steps- a) Login to SU Admin panel b) Go to Content Sources c) Click on the delete option to remove the content source If the crawling configuration is updated and it is returning duplicate articles with http:// and https:// protocols, you can filter out results so that only articles either from http:// or https:// are shown. To know more on how to filter results using the "Create Formula" method please refer: https://docs.searchunify.com/Content/Search-Clients/Create-Formula.htm If the title of an article is changed and crawlers are crawling both draft and published articles, search results will display both the articles with different article states.
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Unable to crawl updated Sitemap
Search Clients • • Saurabh Jain

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Question What are some of the reasons for crawlers not able to crawl updated sitemap? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer Please make sure the below things are followed to correctly upload and crawl an updated Sitemap. Make sure the structure of the sitemap is correct. After uploading the sitemap, to enable the connect/save button, make sure the Client URL includes the domain location as shown below.

How many languages does SearchUnify support?

Solution:

Suggested Topics

Which search operators can be used while searching content within SearchUnify? Search Clients • • sugrokker

No results are returned in SearchUnify Search Clients • • Saurabh Jain

Cached Results Search Clients • • Saurabh Jain

Incorrect metadata tag values Search Clients • • Saurabh Jain

Issues with TOC (Table of Content) indexing Search Clients • • Saurabh Jain

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Which search operators can be used while searching content within SearchUnify?
Search Clients • • sugrokker

No results are returned in SearchUnify
Search Clients • • Saurabh Jain

Cached Results
Search Clients • • Saurabh Jain

Incorrect metadata tag values
Search Clients • • Saurabh Jain

Issues with TOC (Table of Content) indexing
Search Clients • • Saurabh Jain

Private Group post is shown to all users
Search Clients • • Saurabh Jain

Duplicate Search Results
Search Clients • duplicatesearch apps • • Saurabh Jain

Unable to crawl updated Sitemap
Search Clients • • Saurabh Jain