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How many languages does SearchUnify support?

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madhuri.tripathi last edited by

Reported product version Mamba '20

Resolved in version Mamba'20

Module Search Client

Solution:

SearchUnify can crawl/index content published in the following 12 languages and can display it in the search Clients as well. The settings are configurable from the Search Client in the Admin Panel.

The 12 languages supported: English , German , French , Chinese , Japanese, Spanish , Dutch, Korean , Italian, Swedish, Danish and Portuguese.

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Reported product version	Mamba '20
Resolved in version	Mamba'20
Module	Search Client

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Some of the fields are not visible for mapping while trying to set up a KCS Support Console with the added Salesforce article objects.
Search Clients • • madhuri.tripathi

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Environment Reported product version Colubridae'19 Resolved product version Colubridae'19 Solution For mapping KCS fields in the SearchUnify admin panel, please ensure that you are also a Knowledge User in Salesforce. For becoming a knowledge user in Salesforce, follow these steps: 1)Log into your Salesforce org. 2)Find Knowledge Settings from Quick Find Box and click Edit. 3)Check Enable Lightning Knowledge (if it's not checked) and click Save. Once you become a user, return to the SU admin and refresh. You shall now be able to see the fields that can be mapped for KCS articles. Please note that only knowledge article fields can be mapped.
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How to enable "Attach to case" functionality in support console?
Search Clients • • madhuri.tripathi

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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Salesforce Console Solution: Admin has the option to enable this feature from the SU admin Panel. Here are the steps: Login to SearchUnify Admin panel. Navigate to ""Search Client"" tab. Edit the Salesforce Service Console Search Client. Click on ""Content Source"" tab. Select the Salesforce knowledge content source followed by the "article" object. Scroll down and click on the ""Share Articles"" tab. Enable ""attach article to case"" and click on ""save"" button. Now, you'll get the option to ""attach article to case"" when you login to the Salesforce Service console. Note: The "Share Results" functionality for link sharing and Articles attach to cases is supported for Salesforce Classic only. Please follow the link for more information: https://docs.searchunify.com/Content/Search-Clients/Share-Results.htm?
Which search operators can be used while searching content within SearchUnify?
Search Clients • • sugrokker

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Questions (Related) How to search Code blocks and non-alphanumeric characters (such as _)? Without refreshing a page, How can I access the Advanced Search option when, no results are found after an exact search? Environment Production Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client, Advanced Search Details PRIMARY: A search for “Web + Control” produces expected results but “Search for Web + Sqllll” generates results with only “Web” So + behaves as AND in the first case and OR in the second. Answer PRIMARY: Prefix your search queries with a # while using the search operators, such as AND and OR. Please visit the link below to learn more about advanced Search: Use Advanced Search, which includes all the search operators available with SearchUnify. Related In order to search such strings we recommend you to use wildcard search. If you are looking for a keyword “age_limit”, then the right way to search would be # age?limit. Other search operators are listed on Use Advanced Search You can click the Clear Filter option instead of refreshing the page in order to access the Advanced search option again.
Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage
Search Clients • • sugrokker

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Environment Salesforce Production Reported product version Mamba '20 Resolved in version Colubridae '20 Module Search Client Cause As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again. Solution As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable.
Why Does Altering the Word Order in a Query Changes Search Result?
Search Clients • search results word order • • sugrokker

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Environment Reported Product version Colubridae 19 Module Search Clients Created Date 18 Oct 2019 10:06 PM Answer It happens because word order influences the meaning of a query. search clients and clients search are different. The first is related to SearchUnify and the second talks about a bunch of customers looking for something. This kind of Search behavior is mostly expected when a query with multiple keywords is performed.
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Filtering Activity type on "Session tracking report" does not give filtered report on UI
Search Clients • • madhuri.tripathi

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Environment Reported Version Mamba '20 Resolved in version Colubridae '20 Module Analytics Description: Filtering Activity type on "Session tracking report" does not give filtered report on UI Unable to search query in the "Session Tracking Details" search box. Unable to search email ID in the "Session Tracking Details" search box. Resolution: 1)The filters work on the "details" page of a session. Click on the session number, available on "session tracking details" report in order to get the details of a particular session. We've added as a feature request to allow to facet on all columns in the UI. The purpose of various filters/drop-down is to let the Admin access precise data instead of going over the records. For instance, if an Admin is required to access the sessions where a search was performed and the users clicked on the search results. The admin can enable "With Searches" check and check "Clicked search Results" in "All Activities" drop-down ( Uncheck others ). Please note, the data will be available only in the downloaded report (Download icon available on the top right corner of the session tracking report). Admin can search by the search query in "Session Tracking Deatails" section. Thereby, Admin can access the relevant sessions where a certain search query was used and did the system reveal right data or not. Admin can search by the email ID in "Session Tracking Deatails" section. Thereby, Admin can access the relevant sessions for a particular email ID.
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Why are same keywords found in Successful Searches and Searches with No Result report?
Search Clients • • madhuri.tripathi

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Environment Reported product version Colubridae'19 Resolved product version None (Not a bug) Answer There are various search scenarios and search behaviour for every user who uses search. There are possibilities of 'Pre filter selection' which can lead the same word to not give results. For eg, if a word 'data' is typed in the searchbox, it shall give results. But if the same user selects three filters, it might not give any results. Also, this scenario is possible when there is an access issue. Sometimes users dont get the results to common search keywords because they don't have access to documents that contain those keywords. So the results are not displayed. That is why the same keywords are seen in both the reports.
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When will an archived article be removed from showing up in the searched results?
Search Clients • • madhuri.tripathi

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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Content Crawling frequency Cause The jobs running in the backend for deleting the Archived/Draft articles are different from the ones used for crawling content sources. Solution Archived articles will be deleted from the content indexes as per the frequency set in the backend job. Another option for admins to manually delete an article from the index: Login to admin panel Go to Content source Click on the number of documents of a particular content source Search for the desired article and delete.

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How many languages does SearchUnify support?

Solution:

Suggested Topics

Some of the fields are not visible for mapping while trying to set up a KCS Support Console with the added Salesforce article objects. Search Clients • • madhuri.tripathi

How to enable "Attach to case" functionality in support console? Search Clients • • madhuri.tripathi

Which search operators can be used while searching content within SearchUnify? Search Clients • • sugrokker

Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage Search Clients • • sugrokker

Why Does Altering the Word Order in a Query Changes Search Result? Search Clients • search results word order • • sugrokker

Filtering Activity type on "Session tracking report" does not give filtered report on UI Search Clients • • madhuri.tripathi

Why are same keywords found in Successful Searches and Searches with No Result report? Search Clients • • madhuri.tripathi

When will an archived article be removed from showing up in the searched results? Search Clients • • madhuri.tripathi

Some of the fields are not visible for mapping while trying to set up a KCS Support Console with the added Salesforce article objects.
Search Clients • • madhuri.tripathi

How to enable "Attach to case" functionality in support console?
Search Clients • • madhuri.tripathi

Which search operators can be used while searching content within SearchUnify?
Search Clients • • sugrokker

Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage
Search Clients • • sugrokker

Why Does Altering the Word Order in a Query Changes Search Result?
Search Clients • search results word order • • sugrokker

Filtering Activity type on "Session tracking report" does not give filtered report on UI
Search Clients • • madhuri.tripathi

Why are same keywords found in Successful Searches and Searches with No Result report?
Search Clients • • madhuri.tripathi

When will an archived article be removed from showing up in the searched results?
Search Clients • • madhuri.tripathi