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How many languages does SearchUnify support?

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madhuri.tripathi last edited by sumit.aggarwal

Reported product version Mamba '20

Resolved in version Mamba'20

Module Search Client

Solution:

SearchUnify can crawl/index content published in over 30 languages and the same languages are supported for the search Clients as well. The settings are configurable from the Search Client in the Admin Panel.
Find the complete list of supported languages: https://docs.searchunify.com/Content/Search-Clients/Language-Manager.htm
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Reported product version	Mamba '20
Resolved in version	Mamba'20
Module	Search Client

1
Posts

31
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Which search operators can be used while searching content within SearchUnify?
Search Clients • • sugrokker

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Questions (Related) How to search Code blocks and non-alphanumeric characters (such as _)? Without refreshing a page, How can I access the Advanced Search option when, no results are found after an exact search? Environment Production Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client, Advanced Search Details PRIMARY: A search for “Web + Control” produces expected results but “Search for Web + Sqllll” generates results with only “Web” So + behaves as AND in the first case and OR in the second. Answer PRIMARY: Prefix your search queries with a # while using the search operators, such as AND and OR. Please visit the link below to learn more about advanced Search: Use Advanced Search, which includes all the search operators available with SearchUnify. Related In order to search such strings we recommend you to use wildcard search. If you are looking for a keyword “age_limit”, then the right way to search would be # age?limit. Other search operators are listed on Use Advanced Search You can click the Clear Filter option instead of refreshing the page in order to access the Advanced search option again.
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Promote search specific advertisements
Search Clients • • Saurabh Jain

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Question How to promote supplementary ads for specific keywords/phrases on a Search client page? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer Search Unify "Advertisements" promote certain posts, Ads on a set of specific keywords. These Advertisements are visible on the search client page. To configure Advertisements follow these steps: Login to the SearchUnify Admin Panel Navigate to Search Clients and choose a search client to edit . Click on the Advertisement tab. In Add/Edit search query based advertisements, enter the keyword string for which you want to run ads and click Add. Click on the query added under the Search Phrases and add the html code under "Edit Advertisement HTML". Click Update Advertisement HTML to save." Please follow this link for more details about running Advertisements on your Search Client page
Effect of Altering the Word Order in a Search Query
Search Clients • search results word order • • sugrokker

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Question Why Does Altering the Word Order in a Query Changes Search Result? Environment Reported Product version Colubridae 19 Module Search Clients Created Date 18 Oct 2019 Answer It happens because word order influences the meaning of a query. search clients and clients search are different. The first is related to SearchUnify and the second talks about a bunch of customers looking for something. This kind of Search behavior is mostly expected when a query with multiple keywords is performed.
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Add hyperlinks for each search result in a SU Search Client
Search Clients • • Saurabh Jain

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Question How can I configure a Search Client to enable and disable hyperlinks URL for each search result? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer Hyperlinks are redirect URLs that are embedded with each Search Results. This is configurable field and can be enabled/disabled within SU admin panel In order to add/remove the hyperlinks on search results for a given content source please follow the below steps 1 Go to search client tab and edit search client. 2 In search client go to "content source" tab and edit the content source in which you want to add hyperlink. 3 Check/Uncheck the "Search URL" within metadata to enable or disable hyperlinks for search results.
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Irrelevant Search Results for similarly spelled search queries.
Search Clients • • madhuri.tripathi

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Problem Statement Search results include similarly spelled words to the search queries, that are not relevant. Description Search Results are showing results that are different in meaning but similarly spelled. As an example, when the search query is 'Community', results including words "communication" and "communicating" are also shown. Environment Reported product version Mamba '20 Resolved in version Mamba'20 Category Search Client Resolution This happens sometimes because of Over Stemming at the time of search results retrieval. Stemming is a technique where words are reduced to their roots, for example - fishing, fisher, fished will be stemmed to the root word - fish, and will get the same results. In these scenarios, exceptions are added to the stemmer algorithms, we are in the process of allowing that via admin tool. Thus, admin will have control over such configurations. This is added to our Roadmap and it will be fixed very soon.
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Multiple Knowledge Article template
Search Clients • • Saurabh Jain

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Question How can I configure multiple knowledge article templates with different headers and fields so that a support agent is able to create an article by selecting an article template in SU KCS Helper? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer Multiple KCS Article templates can be configured by following the steps below: Log into Salesforce org and in "Setup", navigate to "knowledge article type" section. Page will display existing knowledge article types If you want to create a new article type, then click on "New article type" and add multiple fields before saving it. Once multiple article types have been created in your Salesforce org, map Article fields with Salesforce case form fields. This will help support agents to auto populate fields while creating new KCS articles using SU KCS Helper. To map Article and Salesforce Case form fields, navigate to "KCS Support" option under a "Search Client" and click on "Add New Mapping". Enter Article Object API Name which is generally in the format <Salesforce Article Object Name>__kav. In the new dialog box, Map the article fields with the case form fields and select the label and section. Log into Salesforce service console, navigate to "KCS Helper" and click on the "Create new Article". You will be presented with multiple article types from which you can create an article.
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Facets are not visible on the Search Page
Search Clients • • Saurabh Jain

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Question Why some Search facets are visible to a specific group of people and not to others even though they are made visible to all the users in admin panel? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer If a user does not have access to content for that facet type, then those facets will not be visible. However, within SearchUnify admin panel, a user can bypass permissions for content source such that all the content and facets become visible to all the users. To bypass access permissions for a given content source, navigate to Search Clients > Edit > Content Sources, select a content source and enable the toggle bar as shown in the figure below..
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Display Search Client specific search results and facets
Search Clients • • Saurabh Jain

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48
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Problem Statement How to limit the search results and the facet values specifically for a search client? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Resolution To filter out an entire set of documents from search results without deleting them from a content source, there's an option Create Formula under the Search Client configurations. Follow the below steps to limit the search results for a search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Select the Content Type and Click Create Formula. Drag and drop the Content field for which you want to restrict the search results. Enable the Regex Toggle and add the Regex Filter Expression to filter the results. Please refer to this article for more details. Please follow the below steps to Exclude values from facets for a Search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Once a Content type is selected as facet, it will show an Exclude option to remove certain facet values. Click Exclude. Enter the Facet values (separated by commas) that you want to exclude, and click Save. Note: Don't put a space between a facet value and a comma. Please refer to this article for more details.

How many languages does SearchUnify support?

Solution:

Suggested Topics

Which search operators can be used while searching content within SearchUnify? Search Clients • • sugrokker

Promote search specific advertisements Search Clients • • Saurabh Jain

Effect of Altering the Word Order in a Search Query Search Clients • search results word order • • sugrokker

Add hyperlinks for each search result in a SU Search Client Search Clients • • Saurabh Jain

Irrelevant Search Results for similarly spelled search queries. Search Clients • • madhuri.tripathi

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Display Search Client specific search results and facets Search Clients • • Saurabh Jain

Which search operators can be used while searching content within SearchUnify?
Search Clients • • sugrokker

Promote search specific advertisements
Search Clients • • Saurabh Jain

Effect of Altering the Word Order in a Search Query
Search Clients • search results word order • • sugrokker

Add hyperlinks for each search result in a SU Search Client
Search Clients • • Saurabh Jain

Irrelevant Search Results for similarly spelled search queries.
Search Clients • • madhuri.tripathi

Multiple Knowledge Article template
Search Clients • • Saurabh Jain

Facets are not visible on the Search Page
Search Clients • • Saurabh Jain

Display Search Client specific search results and facets
Search Clients • • Saurabh Jain