Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you may not be able to execute some actions.

Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).

How to export/share search results for a few search queries from the Admin panel?

M

madhuri.tripathi last edited by sumit.aggarwal
Reported in version Colubridae'20

Resolved in version Colubridae'20

Module Search Client

Solution

Search results can be obtained from the Admin Panel. Here are the steps to export search results.
1. Log in to the Admin Panel and go to "Search Tuning" section.
2. Navigate to Test Your Tuning tab
3. Type a search keyword and hit Enter
4. Click Send Results Via Email Icon next to the search box.
5. Click Number of results to export.
  Report is generated and sent via email address to the Admin.
Reply Quote 0
1 Reply Last reply

Reported in version	Colubridae'20
Resolved in version	Colubridae'20
Module	Search Client

1
Posts

18
Views

Suggested Topics

M

Irrelevant Search Results for similarly spelled search queries.
Search Clients • • madhuri.tripathi

1

0
Votes

1
Posts

18
Views

M

Problem Statement Search results include similarly spelled words to the search queries, that are not relevant. Description Search Results are showing results that are different in meaning but similarly spelled. As an example, when the search query is 'Community', results including words "communication" and "communicating" are also shown. Environment Reported product version Mamba '20 Resolved in version Mamba'20 Category Search Client Resolution This happens sometimes because of Over Stemming at the time of search results retrieval. Stemming is a technique where words are reduced to their roots, for example - fishing, fisher, fished will be stemmed to the root word - fish, and will get the same results. In these scenarios, exceptions are added to the stemmer algorithms, we are in the process of allowing that via admin tool. Thus, admin will have control over such configurations. This is added to our Roadmap and it will be fixed very soon.
Configure Search results Summary, Metadata fields
Search Clients • • sugrokker

1

0
Votes

1
Posts

44
Views

Problem Statement How to increase the number of lines to display more Summary and Metadata lines on a search results page? Related How to add the Collapse/Expand functionality with Summary field? Environment Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client Resolution The number of Summary and Metadata lines on a search results page can be increased from the Admin Panel. Here are the steps: Go to Search Clients. Open a search client for editing and go to the Designer tab. In the Search Results Page tab, go to CSS and find the class .su__meta-date .su__meta-row. Change the value of the variable max-height in the class. For example, you can set max-height to 6 instead of the default 3. Click Update. Refresh your search client to verify the changes. To add the button Show More and Less on a search results page, please reach out to Searchunify Support team.
M

Remove Archived Article from Search Results
Search Clients • • madhuri.tripathi

1

0
Votes

1
Posts

18
Views

M

Problem Statement When will an archived article stop showing up in the search results? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Content Crawling frequency Cause The jobs running in the backend for deleting the Archived/Draft articles are different from the ones used for crawling content sources. Solution Archived articles will be deleted from the content indexes as per the frequency set in the backend job. Another option for admins to manually delete an article from the index: Login to admin panel Go to Content source Click on the number of documents of a particular content source Search for the desired article and delete.
M

How to hide specific results from the crawled content without deleting?
Search Clients • • madhuri.tripathi

1

0
Votes

1
Posts

26
Views

M

Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer To hide specific document (in this case a Knowledge Article) from the crawled content sources, follow the steps below: Login to SearchUnify Admin panel. Navigate to search client and click Edit. Navigate to Content source tab > Select the content source and click on Create formula. Drag the ID field and enter the ID of an Article which you want to exclude from the search result in the Value Field. Enable parity and click Save.
Not able to search draft KB Articles
Search Clients • • sugrokker

1

0
Votes

1
Posts

35
Views

Problem Solution Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage Environment Salesforce Production Reported product version Mamba '20 Resolved in version Colubridae '20 Module Search Client Cause As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again. Solution As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable. Please follow the link for more details: https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm
Which search operators can be used while searching content within SearchUnify?
Search Clients • • sugrokker

1

0
Votes

1
Posts

53
Views

Questions (Related) How to search Code blocks and non-alphanumeric characters (such as _)? Without refreshing a page, How can I access the Advanced Search option when, no results are found after an exact search? Environment Production Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client, Advanced Search Details PRIMARY: A search for “Web + Control” produces expected results but “Search for Web + Sqllll” generates results with only “Web” So + behaves as AND in the first case and OR in the second. Answer PRIMARY: Prefix your search queries with a # while using the search operators, such as AND and OR. Please visit the link below to learn more about advanced Search: Use Advanced Search, which includes all the search operators available with SearchUnify. Related In order to search such strings we recommend you to use wildcard search. If you are looking for a keyword “age_limit”, then the right way to search would be # age?limit. Other search operators are listed on Use Advanced Search You can click the Clear Filter option instead of refreshing the page in order to access the Advanced search option again.
M

Analytics Data Export Size Limit
Search Clients • • madhuri.tripathi

1

0
Votes

1
Posts

20
Views

M

Question "Why Search Analytics data exports have grown larger after Mamba' 20 release, without much change in search traffic on the search clients"? Environment Reported product version Mamba '20 Resolved in version Mamba'20 Module Analytics Answer Previously (before Mamba 20 release), each downloaded report in Search Analytics could contain upto 100 rows only, irrespective of the filter settings—Date Range, Select User, and Select Search Client. That limit has now been raised and the complete data set available in the Search Analytics can be exported now."
M

How to boost Search Results from a particular content source connected with the search client?
Search Clients • • madhuri.tripathi

1

0
Votes

1
Posts

15
Views

M

Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Tuning Solution The steps to boost a content source are mentioned below: Log into SearchUnify instance Click "Search Tuning" tab on the left Choose a Search client from the “Select Search Client” drop-down. Click on "Content based" tab and enable content boosting. Boost the content as per your requirement by assigning a higher weightage. Please follow the link for more information: https://docs.searchunify.com/Content/Search-Tuning/Content-Based.htm

How to export/share search results for a few search queries from the Admin panel?

Solution

Suggested Topics

Irrelevant Search Results for similarly spelled search queries. Search Clients • • madhuri.tripathi

Configure Search results Summary, Metadata fields Search Clients • • sugrokker

Remove Archived Article from Search Results Search Clients • • madhuri.tripathi

How to hide specific results from the crawled content without deleting? Search Clients • • madhuri.tripathi

Not able to search draft KB Articles Search Clients • • sugrokker

Which search operators can be used while searching content within SearchUnify? Search Clients • • sugrokker

Analytics Data Export Size Limit Search Clients • • madhuri.tripathi

How to boost Search Results from a particular content source connected with the search client? Search Clients • • madhuri.tripathi

Irrelevant Search Results for similarly spelled search queries.
Search Clients • • madhuri.tripathi

Configure Search results Summary, Metadata fields
Search Clients • • sugrokker

Remove Archived Article from Search Results
Search Clients • • madhuri.tripathi

How to hide specific results from the crawled content without deleting?
Search Clients • • madhuri.tripathi

Not able to search draft KB Articles
Search Clients • • sugrokker

Which search operators can be used while searching content within SearchUnify?
Search Clients • • sugrokker

Analytics Data Export Size Limit
Search Clients • • madhuri.tripathi

How to boost Search Results from a particular content source connected with the search client?
Search Clients • • madhuri.tripathi