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"Successful Successive Searches" in Search Analytics

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madhuri.tripathi last edited by Saurabh Jain

Problem Statement

Understanding the concept of "successful successive searches" in Search Analytics

Environment Production

Reported product version Mamba'20

Resolved in version Mamba'20

Category Search Analytics

Solution:

Search queries where results were shown up on the search client, but users probably didn’t find the results relevant. Hence the results for these queries were not clicked. In such cases, it is advisable to look back at the documents/searched results produced for the searched queries and generate more helpful content around the same queries. This would significantly improve the search experience of the users.

Successive Searches with clicks: This is another report which helps to understand the user journey and find the queries which were converted. These successive searches could be made by the users as an alternative to ‘searches with no clicks’ and in these successive searches, users could have found a useful document. This report suggests Admin to boost the same clicked documents for the unsuccessful search queries that users had performed.
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Environment	Production
Reported product version	Mamba'20
Resolved in version	Mamba'20
Category	Search Analytics

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Suggested Topics

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Analytics Data Export Size Limit
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

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Question "Why Search Analytics data exports have grown larger after Mamba' 20 release, without much change in search traffic on the search clients"? Environment Reported product version Mamba '20 Resolved in version Mamba'20 Module Analytics Answer Previously (before Mamba 20 release), each downloaded report in Search Analytics could contain upto 100 rows only, irrespective of the filter settings—Date Range, Select User, and Select Search Client. That limit has now been raised and the complete data set available in the Search Analytics can be exported now."
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Unable to view Customer self service journey analytics for few profiles
Search Analytics • Created • Last Reply Last reply • Saurabh Jain

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Problem Statement Customer self service journey analytics is unable to capture customer queries and clicked search results for few community user profiles? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Analytics Solution To record customer queries and clicks, Community profiles must have read and write permissions to the field - "SearchUnify session ID" under the case object.
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Difference between the normal and search queries performed with quotes " "
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

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Problem Statement What does a search query performed within quotations " " mean in the Search Analytics reports? How is it different from a normal search query? Environment Reported Product Version Mamba 20 Resolved in Version Mamba 20 Module Search Analytics Solution The search queries between quotes (" ") are the exact match searches. Example: in normal practice (without quotations) if a user searches for the phrase Sap Recruitment, the search will focus on both 'Sap' and 'Recruitment' and produce results that have either of the words or both the words. The word order doesn’t have much of an influence because the results can contain 'sap recruitment', 'recruitment sap', and 'sap' alone. However, if a user encloses a query between double-quotes, for example: "Sap Recruitment, only the results with **'Sap Recruitment'**are returned. The exact match searches have a higher chance of going into the searches with no results category.
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Filters in "Session Tracking Details" to Generate Reports with Particular Session Data
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

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Environment Reported Version Mamba '20 Resolved in version Colubridae '20 Module Search Analytics Description: Filtering out the sessions based on provided metrics; Searches, Clicks, Support Visit and Cases Logged. Filtering out the sessions for particular activity types to generate filtered report for particular sessions. Filtering out sessions using session ID and email ID details. Resolution: The Session Tracking Details report offers filters on searches, clicks, support visits, case creation, and other metrics. Admins can use one or more filters to pull a list of sessions with specific activities. Clicking on a session ID opens a dialog. The dialog lists the activities performed during that session. With the Activity Type filter, you can configure which activities are listed in the dialog. Options include "Text Searched", "Clicked search Results”, and several others. This filter allows admins to easily access the precise data instead of going over all the details. This data is available on the report for all sessions together, and for each session as well. The activities which are selected from this filter, are reflected in the session details on the UI as well as in the downloaded report. Colubridae ‘20 has added two search options in Session Tracking Details. Admins on C20 instance or a later version can find sessions by their ID or the email ID of the user who created it. They can also pull up session in which a particular keyword was search by looking up that keyword in the Text Box. To perform a search, follow these steps: Click in the Text Box and type the text Select one from All text, Session Id and Email Id. Click Enter. The results in the session tracking details report will be filtered according to your search. Thereby, an admin can access the relevant sessions for a particular searched text, session ID and email ID.
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Timezone of Search Analytics activities
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

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Question What is the timezone of various activity details recorded under Search Analytics? Environment Resolved in version Mamba 20 Module Search Analytics Answer: The system uses UTC time zone in all the reports in Search Analytics, like session start date, end date etc. The same timezone is used in the downloaded reports as well.
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Session Timeout on the Search page
Search Analytics • Created • Last Reply Last reply • Saurabh Jain

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Problem Statement Consider a user performs a search, then closes the search page; and again opens a new Search page and starts performing new searches. Are all these searched performed considered under the same session? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Analytics Answer If a user logs in, logs out, and continue searching, the entire set of session activities is captured under the same session ID in the "Session Tracking Details" report in Search Analytics. Session timeout represents the event when a user do not perform any action on the Search Client page for an interval. In the following scenarios, a session is considered as complete or logged out, and a new session starts for the following searches for the same user: a) If a user performs searches in two different browsers during the same period then two session IDs are generated for the same user, in "Session Tracking Details" report (shown below in the screenshot). b) If a user doesn't perform any activity for more than 60 minutes or the session timeout duration which is set from the SearchUnify Admin Panel. If a new search is performed after the idle time which is greater than the Session timeout period, then again two session IDs are generated. Note: 60 minutes is the default Session Timeout duration, but it can be changed from the SearchUnify Admin Panel. Mentioned below are the steps, to change the default Session timeout duration: Navigate to the Search Clients from the left navigation bar in the SearchUnify Admin Panel Click ""Edit"" for the desired "Search Client" Navigate to the Analytics Properties Find the Session Idle Timeout option and update the Session Timeout duration as per your requirements.
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Same keyword found in "Successful Searches" and "Searches with No Result" report
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

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Question Why are same keywords found in "Successful Searches" and "Searches with No Result" report? Environment Reported product version Colubridae'19 Resolved product version Not a Bug (Explanation Provided) Answer This can happen because of different search scenarios. The following could be the possible reasons for the same keyword to show up in the 2 reports 1. There are possibilities of 'Pre-filter selection' which can lead the same word to not give results. For eg, if a word 'data' is typed in the search box, it shall give results. But if the same user selects three filters, it might not give any results. 2. Another scenario is possible when there is an access issue. Sometimes users don't get the results because they don't have access to documents that contain the search keywords. So the results are not displayed. That is why the same keywords can be seen in both the reports.
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Multiple Searches for a single keyword/query in a single user sessions
Search Analytics • Created • Last Reply Last reply • Saurabh Jain

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Problem Statement Why Search report in Analytics section shows mutiple searches for single keyword/query in a single user session? Environment Production Reported product version Colubridae 19 Resolved in version Colubridae 19 Module Search Analytics Resolution SearchUnify captures search counts in 2 ways: All searches and Unique searches. The numbers displayed in this report captures All search counts. Based on the search behavior of the users for the search queries, the count of Search for the same query get incremented and the search count for the same query becomes more than 1. The following search pattern can increase the search count for the same query in a single session: -> Searching for the same word again -> Selection/Removal of a facet -> Performing Advanced Search -> Using Pagination -> Changing Language of the Search client -> Changing search results sorting option -> Editing default settings for the search client -> Refreshing the page If any of the above action is performed by a user in a session for the same query, then the All Searches count will show increment in the Search Analytics report

"Successful Successive Searches" in Search Analytics

Problem Statement

Solution:

Suggested Topics

Analytics Data Export Size Limit
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Unable to view Customer self service journey analytics for few profiles
Search Analytics • Created • Last Reply Last reply • Saurabh Jain

Difference between the normal and search queries performed with quotes " "
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Filters in "Session Tracking Details" to Generate Reports with Particular Session Data
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Timezone of Search Analytics activities
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Session Timeout on the Search page
Search Analytics • Created • Last Reply Last reply • Saurabh Jain

Same keyword found in "Successful Searches" and "Searches with No Result" report
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Multiple Searches for a single keyword/query in a single user sessions
Search Analytics • Created • Last Reply Last reply • Saurabh Jain

"Successful Successive Searches" in Search Analytics

Problem Statement

Solution:

Suggested Topics

Analytics Data Export Size Limit Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Unable to view Customer self service journey analytics for few profiles Search Analytics • Created • Last Reply Last reply • Saurabh Jain

Difference between the normal and search queries performed with quotes " " Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Filters in "Session Tracking Details" to Generate Reports with Particular Session Data Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Timezone of Search Analytics activities Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Session Timeout on the Search page Search Analytics • Created • Last Reply Last reply • Saurabh Jain

Same keyword found in "Successful Searches" and "Searches with No Result" report Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Multiple Searches for a single keyword/query in a single user sessions Search Analytics • Created • Last Reply Last reply • Saurabh Jain

Analytics Data Export Size Limit
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Unable to view Customer self service journey analytics for few profiles
Search Analytics • Created • Last Reply Last reply • Saurabh Jain

Difference between the normal and search queries performed with quotes " "
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Filters in "Session Tracking Details" to Generate Reports with Particular Session Data
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Timezone of Search Analytics activities
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Session Timeout on the Search page
Search Analytics • Created • Last Reply Last reply • Saurabh Jain

Same keyword found in "Successful Searches" and "Searches with No Result" report
Search Analytics • Created • Last Reply Last reply • madhuri.tripathi

Multiple Searches for a single keyword/query in a single user sessions
Search Analytics • Created • Last Reply Last reply • Saurabh Jain