Some of the fields are not visible for mapping while trying to set up a KCS Support Console with the added Salesforce article objects.



  • Environment

    Reported product version Colubridae'19
    Resolved product version Colubridae'19

    Solution

    For mapping KCS fields in the SearchUnify admin panel, please ensure that you are also a Knowledge User in Salesforce. For becoming a knowledge user in Salesforce, follow these steps:

    1)Log into your Salesforce org.
    2)Find Knowledge Settings from Quick Find Box and click Edit.
    3)Check Enable Lightning Knowledge (if it's not checked) and click Save.

    Once you become a user, return to the SU admin and refresh. You shall now be able to see the fields that can be mapped for KCS articles. Please note that only knowledge article fields can be mapped.


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