Why are same keywords found in Successful Searches and Searches with No Result report?



  • Environment

    Reported product version Colubridae'19
    Resolved product version None (Not a bug)

    Answer

    There are various search scenarios and search behaviour for every user who uses search. There are possibilities of 'Pre filter selection' which can lead the same word to not give results. For eg, if a word 'data' is typed in the searchbox, it shall give results. But if the same user selects three filters, it might not give any results.
    Also, this scenario is possible when there is an access issue. Sometimes users dont get the results to common search keywords because they don't have access to documents that contain those keywords. So the results are not displayed.
    That is why the same keywords are seen in both the reports.


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