Remove Archived Article from Search Results

  • Problem Statement

    When will an archived article stop reflecting in the search results?

    Environment Production
    Reported product version Mamba'20
    Resolved in version Mamba'20
    Module Content Crawling frequency


    The jobs running in the backend for deleting the Archived/Draft articles are different from the ones used for crawling content sources.


    Archived articles are deleted from the content indexes as per the frequency set in the backend job. Currently, these jobs automatically delete archived articles only from Salesforce content source.

    Another option for admins is to manually delete an article from the index:

    1. Log in to the admin panel
    2. Go to Content source
    3. Under the Documents column, click on the number of documents reflecting for a particular content source.
    4. Search for the desired article and delete it.

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