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Implementing Page rating Component

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Saurabh Jain last edited by Saurabh Jain

Problem Statement:

How can you implement and test the Page rating component on Communities and Knowledge platforms

Environment Production

Reported product version Colubridae 19

Resolved in version Colubridae 19

Module Search Client

Resolution

Page Rating is a widget that displays a feedback question and collects reader responses. To setup Page Rating component on your platform, please follow the link: https://docs.searchunify.com/Content/Search-Clients/Page-Rating.htm
Once the setup is complete, the Page Rating component will start showing up on your platform

The data on responses is collected through the Yes and No buttons and stored in a report also named Page Rating. You can view the ![report] (https://docs.searchunify.com/Content/Search-Analytics/Overview.htm#!#PageRatingFeedback) in SearchUnify Search Analytics section
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Environment	Production
Reported product version	Colubridae 19
Resolved in version	Colubridae 19
Module	Search Client

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Suggested Topics

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Not able to map Salesforce articles objects to KCS Helper Addon
Search Clients • • madhuri.tripathi

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Problem Statement Some of the fields are not visible for mapping while trying to set up a KCS Support Console with the added Salesforce article objects. Environment Reported product version Colubridae'19 Resolved product version Colubridae'19 Solution For mapping KCS fields in the SearchUnify admin panel, SearchUnify admin user must be a Salesforce user and should have read and write permissions to Salesforce knowledge object. To provide Knowledge article object access to Salesforce user, please follow the below steps: Log into your Salesforce org. Find Knowledge Settings from Quick Find Box and click Edit. Check Enable Lightning Knowledge (if it's not checked) and click Save. Once you become a Knowledge user, return to the SearchUnify admin and refresh. You shall now be able to see the fields that can be mapped for KCS articles. Please note that only knowledge article fields can be mapped.
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How to hide specific results from the crawled content without deleting?
Search Clients • • madhuri.tripathi

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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer To hide specific document (in this case a Knowledge Article) from the crawled content sources, follow the steps below: Login to SearchUnify Admin panel. Navigate to search client and click Edit. Navigate to Content source tab > Select the content source and click on Create formula. Drag the ID field and enter the ID of an Article which you want to exclude from the search result in the Value Field. Enable parity and click Save.
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Promote search specific advertisements
Search Clients • • Saurabh Jain

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Question How to promote supplementary ads for specific keywords/phrases on a Search client page? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer Search Unify "Advertisements" promote certain posts, Ads on a set of specific keywords. These Advertisements are visible on the search client page. To configure Advertisements follow these steps: Login to the SearchUnify Admin Panel Navigate to Search Clients and choose a search client to edit . Click on the Advertisement tab. In Add/Edit search query based advertisements, enter the keyword string for which you want to run ads and click Add. Click on the query added under the Search Phrases and add the html code under "Edit Advertisement HTML". Click Update Advertisement HTML to save." Please follow this link for more details about running Advertisements on your Search Client page
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Same keyword found in "Successful Searches" and "Searches with No Result" report
Search Clients • • madhuri.tripathi

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Question Why are same keywords found in "Successful Searches" and "Searches with No Result" report? Environment Reported product version Colubridae'19 Resolved product version Not a Bug (Explanation Provided) Answer This can happen because of different search scenarios. The following could be the possible reasons for the same keyword to show up in the 2 reports 1. There are possibilities of 'Pre-filter selection' which can lead the same word to not give results. For eg, if a word 'data' is typed in the search box, it shall give results. But if the same user selects three filters, it might not give any results. 2. Another scenario is possible when there is an access issue. Sometimes users don't get the results because they don't have access to documents that contain the search keywords. So the results are not displayed. That is why the same keywords can be seen in both the reports.
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Display Search Client specific search results and facets
Search Clients • • Saurabh Jain

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Problem Statement How to limit the search results and the facet values specifically for a search client? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Resolution To filter out an entire set of documents from search results without deleting them from a content source, there's an option Create Formula under the Search Client configurations. Follow the below steps to limit the search results for a search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Select the Content Type and Click Create Formula. Drag and drop the Content field for which you want to restrict the search results. Enable the Regex Toggle and add the Regex Filter Expression to filter the results. Please refer to this article for more details. Please follow the below steps to Exclude values from facets for a Search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Once a Content type is selected as facet, it will show an Exclude option to remove certain facet values. Click Exclude. Enter the Facet values (separated by commas) that you want to exclude, and click Save. Note: Don't put a space between a facet value and a comma. Please refer to this article for more details.
Effect of Altering the Word Order in a Search Query
Search Clients • search results word order • • sugrokker

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Question Why Does Altering the Word Order in a Query Changes Search Result? Environment Reported Product version Colubridae 19 Module Search Clients Created Date 18 Oct 2019 Answer It happens because word order influences the meaning of a query. search clients and clients search are different. The first is related to SearchUnify and the second talks about a bunch of customers looking for something. This kind of Search behavior is mostly expected when a query with multiple keywords is performed.
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Remove Archived Article from Search Results
Search Clients • • madhuri.tripathi

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Problem Statement When will an archived article stop showing up in the search results? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Content Crawling frequency Cause The jobs running in the backend for deleting the Archived/Draft articles are different from the ones used for crawling content sources. Solution Archived articles will be deleted from the content indexes as per the frequency set in the backend job. Another option for admins to manually delete an article from the index: Login to admin panel Go to Content source Click on the number of documents of a particular content source Search for the desired article and delete.
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Filters in "Session Tracking Details" to Generate Reports with Particular Session Data
Search Clients • • madhuri.tripathi

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Environment Reported Version Mamba '20 Resolved in version Colubridae '20 Module Search Analytics Description: Filtering out the sessions based on provided metrics; Searches, Clicks, Support Visit and Cases Logged. Filtering out the sessions for particular activity types to generate filtered report for particular sessions. Filtering out sessions using session ID and email ID details. Resolution: The Session Tracking Details report offers filters on searches, clicks, support visits, case creation, and other metrics. Admins can use one or more filters to pull a list of sessions with specific activities. Clicking on a session ID opens a dialog. The dialog lists the activities performed during that session. With the Activity Type filter, you can configure which activities are listed in the dialog. Options include "Text Searched", "Clicked search Results”, and several others. This filter allows admins to easily access the precise data instead of going over all the details. This data is available on the report for all sessions together, and for each session as well. The activities which are selected from this filter, are reflected in the session details on the UI as well as in the downloaded report. Colubridae ‘20 has added two search options in Session Tracking Details. Admins on C20 instance or a later version can find sessions by their ID or the email ID of the user who created it. They can also pull up session in which a particular keyword was search by looking up that keyword in the Text Box. To perform a search, follow these steps: Click in the Text Box and type the text Select one from All text, Session Id and Email Id. Click Enter. The results in the session tracking details report will be filtered according to your search. Thereby, an admin can access the relevant sessions for a particular searched text, session ID and email ID.

Implementing Page rating Component

Problem Statement:

Resolution

Suggested Topics

Not able to map Salesforce articles objects to KCS Helper Addon Search Clients • • madhuri.tripathi

How to hide specific results from the crawled content without deleting? Search Clients • • madhuri.tripathi

Promote search specific advertisements Search Clients • • Saurabh Jain

Same keyword found in "Successful Searches" and "Searches with No Result" report Search Clients • • madhuri.tripathi

Display Search Client specific search results and facets Search Clients • • Saurabh Jain

Effect of Altering the Word Order in a Search Query Search Clients • search results word order • • sugrokker

Remove Archived Article from Search Results Search Clients • • madhuri.tripathi

Filters in "Session Tracking Details" to Generate Reports with Particular Session Data Search Clients • • madhuri.tripathi

Not able to map Salesforce articles objects to KCS Helper Addon
Search Clients • • madhuri.tripathi

How to hide specific results from the crawled content without deleting?
Search Clients • • madhuri.tripathi

Promote search specific advertisements
Search Clients • • Saurabh Jain

Same keyword found in "Successful Searches" and "Searches with No Result" report
Search Clients • • madhuri.tripathi

Display Search Client specific search results and facets
Search Clients • • Saurabh Jain

Effect of Altering the Word Order in a Search Query
Search Clients • search results word order • • sugrokker

Remove Archived Article from Search Results
Search Clients • • madhuri.tripathi

Filters in "Session Tracking Details" to Generate Reports with Particular Session Data
Search Clients • • madhuri.tripathi