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Implementing Page rating Component

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Saurabh Jain last edited by Saurabh Jain

Problem Statement:

How can you implement and test the Page rating component on Communities and Knowledge platforms

Environment Production

Reported product version Colubridae 19

Resolved in version Colubridae 19

Module Search Client

Resolution

Page Rating is a widget that displays a feedback question and collects reader responses. To setup Page Rating component on your platform, please follow the link: https://docs.searchunify.com/Content/Search-Clients/Page-Rating.htm
Once the setup is complete, the Page Rating component will start showing up on your platform

The data on responses is collected through the Yes and No buttons and stored in a report also named Page Rating. You can view the ![report] (https://docs.searchunify.com/Content/Search-Analytics/Overview.htm#!#PageRatingFeedback) in SearchUnify Search Analytics section
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Environment	Production
Reported product version	Colubridae 19
Resolved in version	Colubridae 19
Module	Search Client

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Unlike search clients, which have their own HTML and CSS editor in Designer, Page Rating cannot be tinkered with from the admin panel. For instance, to alter button size and to insert a space between "Yes" and "No", kindly write to Searchunify support or log a ticket on the community. Environment Instance Details SearchUnify Version Colubridae '19 SearchUnify Module Page Rating in Search Clients Customer Platform Salesforce Communities, Website
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Question Why some Search facets are visible to a specific group of people and not to others even though they are made visible to all the users in admin panel? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer If a user does not have access to content for that facet type, then those facets will not be visible. However, within SearchUnify admin panel, a user can bypass permissions for content source such that all the content and facets become visible to all the users. To bypass access permissions for a given content source, navigate to Search Clients > Edit > Content Sources, select a content source and enable the toggle bar as shown in the figure below..
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Questions: What are some of the reasons for SearchUnify returning no results? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answers: Connection with the content source got failed. Reauthenticating the content source and recrawling the content source should solve the problem. User was deactivated in the given content source such as Salesforce, Lithium, Zendesk, etc. User needs to be reactivated to fetch search results from the given content source. All the results are filtered due to the Formula defined in the SU admin panel. Correct or remove the formula to get the search results. Performance issue that caused analytics data size to exceed the heap size. Please contact the SearchUnify support team to take further action. Incorrect Client URL. The Client URL needs to be corrected before trying to make a connection.
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Question What are some of the reasons for crawlers not able to crawl updated sitemap? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer Please make sure the below things are followed to correctly upload and crawl an updated Sitemap. Make sure the structure of the sitemap is correct. After uploading the sitemap, to enable the connect/save button, make sure the Client URL includes the domain location as shown below.

Implementing Page rating Component

Problem Statement:

Resolution

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