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Implementing Page rating Component

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Saurabh Jain last edited by Arshi

Problem Statement:

How can you implement and test the Page rating component on Communities and Knowledge platforms

Environment Production

Reported product version Colubridae 19

Resolved in version Colubridae 19

Module Search Client

Resolution

Page Rating is a widget that displays a feedback question and collects reader responses. To setup Page Rating component on your platform, please follow the link: https://docs.searchunify.com/Content/Search-Clients/Page-Rating.htm
Once the setup is complete, the Page Rating component will start showing up on your platform

The data on responses is collected through the Yes and No buttons and stored in a report also named Page Rating. You can view the ![report] (https://docs.searchunify.com/Content/Search-Analytics/Overview.htm#!#PageRatingFeedback) in SearchUnify Search Analytics section
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Environment	Production
Reported product version	Colubridae 19
Resolved in version	Colubridae 19
Module	Search Client

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Replies

86
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Suggested Topics

Configure Search results Summary, Metadata fields
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches search results metadata

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Problem Statement How to increase the number of lines to display more Summary and Metadata lines on a search results page? Related How to add the Collapse/Expand functionality with Summary field? Environment Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client Resolution The number of Summary and Metadata lines on a search results page can be increased from the Admin Panel. Here are the steps: Go to Search Clients. Open a search client for editing and go to the Designer tab. In the Search Results Page tab, go to CSS and find the class .su__meta-date .su__meta-row. Change the value of the variable max-height in the class. For example, you can set max-height to 6 instead of the default 3. Click Update. Refresh your search client to verify the changes. To add the button Show More and Less on a search results page, please reach out to Searchunify Support team.
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How many languages does SearchUnify support?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients searchclients languages localization

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Reported product version Mamba '20 Resolved in version Mamba'20 Module Search Client Solution: SearchUnify is fully capable of crawling content in 34 languages and instance users have a choice to select any of the 32 supported languages for a search client's interface. Content Sources SearchUnify can crawl and index content published in 34 languages: Arabic-ar Armenian-hy Basque-eu Brazilian-pt-br Bulgarian-bg Catalan-ca Chinese-zh Czech-cs Danish-da Dutch-nl English-en Finnish-fi French-fr Galician-gl German-de Greek-el Hindi-hi Hungarian-hu Indonesian-id Irish-ga Italian-it Japanese-ja Korean-ko Kurdish-ku Norwegian-nn Persian-fa Polish-pl Portuguese-pt Romanian-ro Russian-ru Spanish-es Swedish-sv Turkish-tr Thai-th During the set-up of a content source, admins can use the Language dropdown to choose the content language(s) on the Authentication screen. More information: Set up a content source Search Clients Five languages—Arabic, German, French, and Mandarin Chinese—are supported natively. It means that all you have to do is pick a search client interface language. Support for the remaining 27 is available through translation.csv. It's a CSV file in which you hand enter the translations. The instructions on how to use translation.csv are available Change Search Client Interface Language. The complete list of interface languages is: Armenian Arabic Basque Brazilian Portuguese Bulgarian Catalan Czech Danish Dutch Finnish French Gaelic German Greek Hindi Indonesian Irish Gaelic Italian Japanese Korean Kurdish Mandarin Chinese Norwegian Persian Polish Portuguese Romanian Russian Spanish Swedish Thai Turkish More information: Change Search Client Interface Language.
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How to hide specific results from the crawled content without deleting?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients crawling

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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer To hide specific document (in this case a Knowledge Article) from the crawled content sources, follow the steps below: Login to SearchUnify Admin panel. Navigate to search client and click Edit. Navigate to Content source tab > Select the content source and click on Create formula. Drag the ID field and enter the ID of an Article which you want to exclude from the search result in the Value Field. Enable parity and click Save. Please refer to this article for more details.
Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page

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In SearchUnify, once you create a search client, it can be applied on multiple pages. The search bar that can be applied on various pages is termed as a Search Box. The main page where the search box redirects you when you search for a query is known as the Search Page. Hence, various search boxes for a particular search client will all redirect you to one main search page. For example, Search Boxes on different pages of SearchUnify documentation redirect to the same main Search Page when a query is searched through them. Search Boxes Search Page
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Not able to index all documents of a Content Source
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients crawling

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Problem Statement Why are some of the documents not indexed by SU crawlers? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes Too large document size for crawlers to crawl. Solutions Truncate the document size and set it for a recrawl. In case recrawl is failing even after truncating the document size, reach out to support@searchunify.com to verify if the crawlers are working fine.
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Duplicate Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results duplicatesearch

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Problem Statement: Why are duplicate search results coming? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: Duplicate content sources (same content is present in multiple content sources). Updated the crawling configuration that returned the same articles with http:// and https:// protocols. Updated the title of an article and have not yet published the article. Solution: Remove the duplicate content from one of the content repositories. In case any dummy content source is added that contains duplicate content, it can be removed by the following steps- a) Login to SU Admin panel b) Go to Content Sources c) Click on the delete option to remove the content source If the crawling configuration is updated and it is returning duplicate articles with http:// and https:// protocols, you can filter out results so that only articles either from http:// or https:// are shown. To know more on how to filter results using the "Create Formula" method please refer: https://docs.searchunify.com/Content/Search-Clients/Create-Formula.htm If the title of an article is changed and crawlers are crawling both draft and published articles, search results will display both the articles with different article states.
Base URL and Create base HREF
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients

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115
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Question What is the significance of Base URL and Create base HREF options in search client settings? Environment Reported product version Colubridae '19 Resolved in version Colubridae '19 Module Search Client Answer Base URL The Base URL field serves multiple purposes in a search client. It is meant for configuring the attachment URL and making PDF, DOC, and other files searchable. HREF URL The HREF URL field is used to define the redirecting links from the search results page. The first half of the text of the URL is auto generated when you drag-drop a particular crawled field from the list given in search client configurations. Those are unique field names stored by SU in our indexes. Here is an example: https://qa-searchunify.com/documentation/article/{{lightningsb___knowledge__kav___UrlName}}. This is the logic for how the URL is generated : lowercase(contentSourceName) appended with two underscore lowercase(objectApiName) appended with two underscore and lowercase(fieldApiName). For more details, follow the below link Custom Base HREF.

Implementing Page rating Component

Problem Statement:

Resolution

Suggested Topics

Configure Search results Summary, Metadata fields
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches search results metadata

How many languages does SearchUnify support?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients searchclients languages localization

How to hide specific results from the crawled content without deleting?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients crawling

Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page

Not able to index all documents of a Content Source
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients crawling

Duplicate Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results duplicatesearch

Base URL and Create base HREF
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients

Implementing Page rating Component

Problem Statement:

Resolution

Suggested Topics

Configure Search results Summary, Metadata fields Created • Last Reply Last reply • sugrokker Search Clients search clients searchclients searches search results metadata

How many languages does SearchUnify support? Created • Last Reply Last reply • madhuri.tripathi Search Clients searchclients languages localization

How to hide specific results from the crawled content without deleting? Created • Last Reply Last reply • madhuri.tripathi Search Clients search clients searchclients crawling

Difference between a Search Box and a Search Page Created • Last Reply Last reply • Arshi Search Clients search clients search box search page

Not able to index all documents of a Content Source Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients crawling

Duplicate Search Results Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches search results duplicatesearch

Base URL and Create base HREF Created • Last Reply Last reply • sugrokker Search Clients search clients searchclients

Configure Search results Summary, Metadata fields
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches search results metadata

How many languages does SearchUnify support?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients searchclients languages localization

How to hide specific results from the crawled content without deleting?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients crawling

Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page

Not able to index all documents of a Content Source
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients crawling

Duplicate Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results duplicatesearch

Base URL and Create base HREF
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients