Install and enable KCS Feature in Service Console

[Saurabh Jain]

Problem Statement

How to install and activate the KCS Feature add on in Salesforce service console.

Environment	Production
Reported product version	Mamba'20
Resolved in version	Mamba'20
Module	KCS Helper

Solution

Implementating KCS on Service Console is a 2 step process:

1. Installing KCS Support Console add on.
2. Activating KCS Support Console

Please refer to the link below for step by step instructions:

https://docs.searchunify.com/Content/Addons/KCS-Support-Console.htm