Unable to view Customer self service journey analytics for few profiles
Saurabh Jain last edited by sumit.aggarwal
Customer self service journey analytics is unable to capture customer queries and clicked search results for few community user profiles?
Environment Production Reported product version C'20 Resolved in version C'20 Module Search Analytics
To record customer queries and clicks, Community profiles must have read and write permissions to the field - "SearchUnify session ID" under the case object.