Unable to view Customer self service journey analytics for few profiles



  • Problem Statement

    Customer self service journey analytics is unable to capture customer queries and clicked search results for few community user profiles?

    Environment Production
    Reported product version C'20
    Resolved in version C'20
    Module Search Analytics

    Solution

    To record customer queries and clicks, Community profiles must have read and write permissions to the field - "SearchUnify session ID" under the case object.


Log in to reply
 

Suggested Topics

  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1