Multiple transactions for the same session in session tracking details report



  • Question

    1. How can SU analytics in the session details report capture multiple transactions in one session id at the same time?
    2. Why is there a mismatch in the session id in the session detail report and exported excel?
    Environment Production
    Reported product version C'20
    Resolved in version C'20
    Module Search Analytics

    Answer:

    1. User has logged in from two different tabs using same credentials and at the same time. This will create same tracking requests and at the backend and thus captures all session activities in the same session id.
    2. Once the session tracking detail report is exported to excel, it truncates the integer while viewing and on saving it get saved with last few digits being turned to 0's.

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