Restrict SU Search to a specific type of knowledge articles



  • Question

    How can a user restrict SU crawlers to index only specific category of knowledge articles?

    Environment Production
    Reported product version C'20
    Resolved in version C'20
    Module Content Sources

    Answer

    To restrict search to a specific knowledge article, it is required to know "record type id" of that article type. Once it is known, below steps can be followed to configure it in SU admin panel:

    1. Click on Content source in SU admin panel
    2. Edit content source
    3. Click on "Rules" Tab
    4. Click on "Manage conditions" option for a given Salesforce object
      5)Drag the record type ID field and enter the "record type ID" that you want to crawl.

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