Share Article link as a public comment on a Salesforce Case



  • Question

    How can a user share an article link as a public comment on Salesforce Case?

    Environment Production
    Reported product version C'20
    Resolved in version C'20
    Module Other

    Answer:

    Please follow below steps to add article link as a public comment on Salesforce Case

    1. Open a case and navigate to SearchUnify console
    2. Pick an article that you want to add to case comments and select the option "Send Link as Case Comments" from the arrow button placed next to the article.

    screenshot-1.png

    1. In the following Salesforce screen, check the option "Public" to post the Article link as a public comment.

    Screenshot_2.png


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