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Share Article link as a public comment on a Salesforce Case

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Saurabh Jain last edited by Saurabh Jain
Question

How can a user share an article link as a public comment on Salesforce Case?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Other

Answer:

Please follow below steps to add article link as a public comment on Salesforce Case
1. Open a case and navigate to SearchUnify console
2. Pick an article that you want to add to case comments and select the option "Send Link as Case Comments" from the arrow button placed next to the article.
1. In the following Salesforce screen, check the option "Public" to post the Article link as a public comment.
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Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Other

1
Posts

53
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Problem Statement -Unable to login into the SearchUnify Admin portal. -Not getting OTP while trying to reset the user password. Environment Production Reported product version C'20 Resolved in version C'20 Module Searchunify Admin Panel Causes Unable to login into SearchUnify Admin portal Multiple failed attempts Login attempts using the wrong username Using different username/email from the one that is entered on the "Forgot your password" page Cached login credentials Not getting OTP when trying to reset password The password emails are landing in the spam folder. If a user resets the password once through OTP, he/she can request the password reset OTP again only after 1 hour. System is under maintenance or being upgraded to the latest security patch. Solution Unable to login into SearchUnify Admin portal More than 3 failed login attempts will lock the SU Admin Panel for 1 hour. During this time user will not be able to login using an old or new password. Please contact support@searchunify.com for any urgent requests in this scenario. SU Admin Panel uses your Email as a username to log in. Make sure to use the correct username. Your account Username/Email should match the Email that you enter on the "Forgot your Password" page. Make sure messages from noreply@searchunify.com are not considered spam by your email services provider. Please make sure to clear the cache before trying to login using the new credentials. Not getting OTP when trying to reset password Please make sure OTPs are not received in your spam folder. If you have already tried once to reset your password, please wait for at least 1 hour for OTP to arrive in your mailbox. Please check with your CSM on the maintenance and upgrade schedule.
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Question: After a new SearchUnify product release, users are experiencing issues with SearchUnify. Links appear to be broken, Images are not rendering, Content Sources are missing and Search Bar is missing. Environment Production Reported product version Mamba'21 Resolved in version Mamba'21 Module Others Answer Users are advised to clear the browser cache and cookies after every product release to get rid of the old CSS and js saved on there local machine (cached). If issue persist, please access the web application in a different browser to rule out any browser issue. User can also do a hard refresh to see if content is rendering properly after the product release. Process of hard refresh is different for different browsers and OS: Chrome and Windows a) Hold down Ctrl and click the Reload button. b) Or Hold down Ctrl and press F5. Chrome and Mac a) Hold down Shift and click the Reload button. b) Or Hold down Command, Shift and click the ‘R’ key. For other browers and OS, you can refer to https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache

Question

Answer:

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Others • browsers devices supported compatible • Created • Last Reply Last reply • sugrokker

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Share Article link as a public comment on a Salesforce Case

Question

Answer:

Suggested Topics

Unable to attach knowledge article to a Salesforce case Others • Created • Last Reply Last reply • sugrokker

What type of Articles are suggested in Agent Helper? Others • Created • Last Reply Last reply • sugrokker

Unable to access community/case portal after registration Others • Created • Last Reply Last reply • Saurabh Jain

SearchUnify Admin portal login issues Others • Created • Last Reply Last reply • Saurabh Jain

Install and enable KCS Feature in Service Console Others • Created • Last Reply Last reply • Saurabh Jain

Special characters in admin panel password Others • Created • Last Reply Last reply • Saurabh Jain

Supported Browsers and Devices Others • browsers devices supported compatible • Created • Last Reply Last reply • sugrokker

Issues with SearchUnify Product Release Others • Created • Last Reply Last reply • Saurabh Jain