Share Article link as a public comment on a Salesforce Case
Saurabh Jain last edited by Saurabh Jain
How can a user share an article link as a public comment on Salesforce Case?
Environment Production Reported product version C'20 Resolved in version C'20 Module Other
Please follow below steps to add article link as a public comment on Salesforce Case
- Open a case and navigate to SearchUnify console
- Pick an article that you want to add to case comments and select the option "Send Link as Case Comments" from the arrow button placed next to the article.
- In the following Salesforce screen, check the option "Public" to post the Article link as a public comment.