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Share Article link as a public comment on a Salesforce Case

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Saurabh Jain last edited by Saurabh Jain
Question

How can a user share an article link as a public comment on Salesforce Case?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Other

Answer:

Please follow below steps to add article link as a public comment on Salesforce Case
1. Open a case and navigate to SearchUnify console
2. Pick an article that you want to add to case comments and select the option "Send Link as Case Comments" from the arrow button placed next to the article.
1. In the following Salesforce screen, check the option "Public" to post the Article link as a public comment.
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Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Other

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Share Article link as a public comment on a Salesforce Case

Question

Answer:

Suggested Topics

Unable to attach knowledge article to a Salesforce case Others • • sugrokker

What type of Articles are suggested in Agent Helper? Others • • sugrokker

Supported Browsers and Devices Others • browsers devices supported compatible • • sugrokker

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SearchUnify Admin portal login issues Others • • Saurabh Jain

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Issues with Daily Analytics Subscription Emails Others • • Saurabh Jain

Unable to attach knowledge article to a Salesforce case
Others • • sugrokker

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Others • • sugrokker

Supported Browsers and Devices
Others • browsers devices supported compatible • • sugrokker

Install and enable KCS Feature in Service Console
Others • • Saurabh Jain

SearchUnify Admin portal login issues
Others • • Saurabh Jain

Special characters in admin panel password
Others • • Saurabh Jain

Issues with Daily Analytics Subscription Emails
Others • • Saurabh Jain