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Share Article link as a public comment on a Salesforce Case

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Saurabh Jain last edited by Saurabh Jain
Question

How can a user share an article link as a public comment on Salesforce Case?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Other

Answer:

Please follow below steps to add article link as a public comment on Salesforce Case
1. Open a case and navigate to SearchUnify console
2. Pick an article that you want to add to case comments and select the option "Send Link as Case Comments" from the arrow button placed next to the article.
1. In the following Salesforce screen, check the option "Public" to post the Article link as a public comment.
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Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Other

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Share Article link as a public comment on a Salesforce Case

Question

Answer:

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