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Not able to index all documents of a Content Source

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Saurabh Jain last edited by Arshi

Problem Statement

Why are some of the documents not indexed by SU crawlers?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Search Client

Causes

Too large document size for crawlers to crawl.

Solutions

Truncate the document size and set it for a recrawl. In case recrawl is failing even after truncating the document size, reach out to support@searchunify.com to verify if the crawlers are working fine.
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Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Search Client

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Replies

32
Views

Suggested Topics

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Session Timeout on the Search page
Created • Last Reply Last reply • Saurabh Jain

Search Analytics search clients analytics sessiontracking

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Problem Statement Consider a user performs a search, then closes the search page; and again opens a new Search page and starts performing new searches. Are all these searched performed considered under the same session? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Analytics Answer If a user logs in, logs out, and continue searching, the entire set of session activities is captured under the same session ID in the "Session Tracking Details" report in Search Analytics. Session timeout represents the event when a user do not perform any action on the Search Client page for an interval. In the following scenarios, a session is considered as complete or logged out, and a new session starts for the following searches for the same user: a) If a user performs searches in two different browsers during the same period then two session IDs are generated for the same user, in "Session Tracking Details" report (shown below in the screenshot). b) If a user doesn't perform any activity for more than 60 minutes or the session timeout duration which is set from the SearchUnify Admin Panel. If a new search is performed after the idle time which is greater than the Session timeout period, then again two session IDs are generated. Note: 60 minutes is the default Session Timeout duration, but it can be changed from the SearchUnify Admin Panel. Mentioned below are the steps, to change the default Session timeout duration: Navigate to the Search Clients from the left navigation bar in the SearchUnify Admin Panel Click ""Edit"" for the desired "Search Client" Navigate to the Analytics Properties Find the Session Idle Timeout option and update the Session Timeout duration as per your requirements.
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Incorrect metadata tag values
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

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27
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Problem Statement: Why is the metatag seen in the search results not the same as the metatag on the article? How do I populate the "Created date" metadata field value on the search results with "Published date"? Can SearchUnify truncate metatag values in search results? Environment Production Reported product version M'21 Resolved in version M'21 Module Search Client Solution: The metatag field can be selected and populated while configuring the search client in the admin panel. Please check: https://docs.searchunify.com/Content/Search-Clients/Configure-the-Content-Sources.htm If metadata tags don’t show the correct value, it is advised to recrawl the content source so that the metadata tags pick the correct values. To manually recrawl the content source please follow: https://docs.searchunify.com/Content/Content-Sources/Recrawl.htm As of now, we cannot truncate the metatag value if it is occupying a bigger portion of the search results page. However, with M21, users will be able to preview the search results page with a bigger metadata field value. Please check: https://docs.searchunify.com/Content/Search-Clients/Configurations.htm#!#PreviewSearchResults
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Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

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86
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Problem Statement: How can you implement and test the Page rating component on Communities and Knowledge platforms Environment Production Reported product version Colubridae 19 Resolved in version Colubridae 19 Module Search Client Resolution Page Rating is a widget that displays a feedback question and collects reader responses. To setup Page Rating component on your platform, please follow the link: https://docs.searchunify.com/Content/Search-Clients/Page-Rating.htm Once the setup is complete, the Page Rating component will start showing up on your platform The data on responses is collected through the Yes and No buttons and stored in a report also named Page Rating. You can view the ![report] (https://docs.searchunify.com/Content/Search-Analytics/Overview.htm#!#PageRatingFeedback) in SearchUnify Search Analytics section
Configure Search results Summary, Metadata fields
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches search results metadata

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154
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Problem Statement How to increase the number of lines to display more Summary and Metadata lines on a search results page? Related How to add the Collapse/Expand functionality with Summary field? Environment Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client Resolution The number of Summary and Metadata lines on a search results page can be increased from the Admin Panel. Here are the steps: Go to Search Clients. Open a search client for editing and go to the Designer tab. In the Search Results Page tab, go to CSS and find the class .su__meta-date .su__meta-row. Change the value of the variable max-height in the class. For example, you can set max-height to 6 instead of the default 3. Click Update. Refresh your search client to verify the changes. To add the button Show More and Less on a search results page, please reach out to Searchunify Support team.
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How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

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127
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Problem Statement Need to change the facet labels showing up on the search client page. Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Content Source Solution Admins have the option to give custom labels to the desired facet from the SearchUnify Admin Panel. Steps to change the labels are mentioned below: Click on Content Source tab on the sidebar. Click on Edit option for the desired content source. Click on Rule option. You will find the crawled content type with an assigned Label Click on Edit and Change the Label name
SearchUnify and Security: Implement Access Control on Search Results
Created • Last Reply Last reply • sugrokker

Security search clients search results security access control okta

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SearchUnify provides organizations four ways in which they can prevent unauthorized access to content through search. Let's start with the most effective option. Copy Access Control Settings to Search Results with Okta This is the most secure method if you have a large team accessing information from multiple content sources. Okta is a popular identity management software and is supported in SearchUnify out-of-the-box. The instructions to set it up are on Use an Identity Management Software (SSO Sign-In) to Log into SearchUnify. Create Several Content Source – Search Client Groups This is a low-tech way to secure information but it's quicker and works as well as Okta when only a handful of teams using separate content sources are involved. A SearchUnify admin can create a search client for each team and connect each search client with only those content sources that its users need. In an organization of two teams, one search client can be connected with Salesforce and YouTube for support reps and another search client can be linked with Jira for managers. Remove Documents from an Index Another quick but low-tech way is to manually remove a handful of documents from the index of a search client so that those documents become unsearchable. The only downside of manual removal is that admins have to remove them after each crawl. If your index isn't updated frequently, you might want to check out the article on Total Documents. Create Access Control Settings Based on Content Field Values More complex than the previous two, but entirely worth your time if you don't use an identity management software and want something more advanced than Total Documents and a dedicated search client for each time. In Search Clients > Edit > Content Sources > Create Formula, admin can select content fields, such as tags and URLs, and remove from search results the documents with certain content field values. For instance, the docs tagged "internal" or "archived". The instructions to use are on Create Formula.
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Display Search Client specific search results and facets
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results facets

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0
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0
Replies

110
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Problem Statement How to limit the search results and the facet values specifically for a search client? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Resolution To filter out an entire set of documents from search results without deleting them from a content source, there's an option Create Formula under the Search Client configurations. Follow the below steps to limit the search results for a search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Select the Content Type and Click Create Formula. Drag and drop the Content field for which you want to restrict the search results. Enable the Regex Toggle and add the Regex Filter Expression to filter the results. Please refer to this article for more details. Please follow the below steps to Exclude values from facets for a Search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Once a Content type is selected as facet, it will show an Exclude option to remove certain facet values. Click Exclude. Enter the Facet values (separated by commas) that you want to exclude, and click Save. Note: Don't put a space between a facet value and a comma. Please refer to this article for more details.

Not able to index all documents of a Content Source

Problem Statement

Causes

Solutions

Suggested Topics

Session Timeout on the Search page
Created • Last Reply Last reply • Saurabh Jain

Search Analytics search clients analytics sessiontracking

Incorrect metadata tag values
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

Configure Search results Summary, Metadata fields
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches search results metadata

How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

SearchUnify and Security: Implement Access Control on Search Results
Created • Last Reply Last reply • sugrokker

Security search clients search results security access control okta

Display Search Client specific search results and facets
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results facets

Not able to index all documents of a Content Source Ask a Question Submit Idea

Problem Statement

Causes

Solutions

Suggested Topics

Session Timeout on the Search page Created • Last Reply Last reply • Saurabh Jain Search Analytics search clients analytics sessiontracking

Incorrect metadata tag values Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients tagging

Implementing Page rating Component Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients page rating

Configure Search results Summary, Metadata fields Created • Last Reply Last reply • sugrokker Search Clients search clients searchclients searches search results metadata

How to change the facet labels? Created • Last Reply Last reply • madhuri.tripathi Search Clients search clients searchclients facets

SearchUnify and Security: Implement Access Control on Search Results Created • Last Reply Last reply • sugrokker Security search clients search results security access control okta

Display Search Client specific search results and facets Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches search results facets

Not able to index all documents of a Content Source

Session Timeout on the Search page
Created • Last Reply Last reply • Saurabh Jain

Search Analytics search clients analytics sessiontracking

Incorrect metadata tag values
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

Configure Search results Summary, Metadata fields
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches search results metadata

How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

SearchUnify and Security: Implement Access Control on Search Results
Created • Last Reply Last reply • sugrokker

Security search clients search results security access control okta

Display Search Client specific search results and facets
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results facets