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Not able to index all documents of a Content Source

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Saurabh Jain last edited by Arshi

Problem Statement

Why are some of the documents not indexed by SU crawlers?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Search Client

Causes

Too large document size for crawlers to crawl.

Solutions

Truncate the document size and set it for a recrawl. In case recrawl is failing even after truncating the document size, reach out to support@searchunify.com to verify if the crawlers are working fine.
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Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Search Client

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Posts

26
Views

Suggested Topics

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Not able to map Salesforce articles objects to KCS Helper Addon
Search Clients • • madhuri.tripathi

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Problem Statement Some of the fields are not visible for mapping while trying to set up a KCS Support Console with the added Salesforce article objects. Environment Reported product version Colubridae'19 Resolved product version Colubridae'19 Solution For mapping KCS fields in the SearchUnify admin panel, SearchUnify admin user must be a Salesforce user and should have read and write permissions to Salesforce knowledge object. To provide Knowledge article object access to Salesforce user, please follow the below steps: Log into your Salesforce org. Find Knowledge Settings from Quick Find Box and click Edit. Check Enable Lightning Knowledge (if it's not checked) and click Save. Once you become a Knowledge user, return to the SearchUnify admin and refresh. You shall now be able to see the fields that can be mapped for KCS articles. Please note that only knowledge article fields can be mapped.
Not able to search draft KB Articles
Search Clients • • sugrokker

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Problem Solution Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage Environment Salesforce Production Reported product version Mamba '20 Resolved in version Colubridae '20 Module Search Client Cause As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again. Solution As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable. Please follow the link for more details: https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm
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How to hide specific results from the crawled content without deleting?
Search Clients • • madhuri.tripathi

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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer To hide specific document (in this case a Knowledge Article) from the crawled content sources, follow the steps below: Login to SearchUnify Admin panel. Navigate to search client and click Edit. Navigate to Content source tab > Select the content source and click on Create formula. Drag the ID field and enter the ID of an Article which you want to exclude from the search result in the Value Field. Enable parity and click Save. Please refer to this article for more details.
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Issues with TOC (Table of Content) indexing
Search Clients • • Saurabh Jain

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Problem Statement: Why is the TOC page not indexed? How to ignore the text appearing in TOC? How to ignore the text appearing in TOC but include the same text appearing in other parts of the page? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Solution: If the TOC page exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing. To skip the keyword altogether, add keywords in stopwords - https://docs.searchunify.com/Content/NLP-Manager/Manage-Stopwords.htm? Reach out to the support team who can help crawl only the description part of the body tag. This will skip the TOC keyword but search the rest of the body.
Which search operators can be used while searching content within SearchUnify?
Search Clients • • sugrokker

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Questions (Related) How to search code blocks and non-alphanumeric characters (such as _)? Without refreshing a page, how can I access the Advanced Search option when no results are found after an exact search? Environment Production Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client, Advanced Search Details PRIMARY: A search for “Web + Control” produces expected results but “Search for Web + Sqllll” generates results with only “Web” So + behaves as AND in the first case and OR in the second. Answer PRIMARY: Prefix your search queries with a # while using the search operators, such as AND and OR. Please visit the link below to learn more about advanced Search: Use Advanced Search, which includes all the search operators available in SearchUnify. Related In order to search such strings we recommend you to use a wildcard search. If you are looking for the keyword “age_limit”, then the right way to search would be # age?limit. Other search operators are listed on Use Advanced Search You can use the Clear Filter option instead of refreshing the page in order to access the Advanced search option again.
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Duplicate Search Results
Search Clients • duplicatesearch apps • • Saurabh Jain

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Problem Statement: Why are duplicate search results coming? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: Duplicate content sources (same content is present in multiple content sources). Updated the crawling configuration that returned the same articles with http:// and https:// protocols. Updated the title of an article and have not yet published the article. Solution: Remove the duplicate content from one of the content repositories. In case any dummy content source is added that contains duplicate content, it can be removed by the following steps- a) Login to SU Admin panel b) Go to Content Sources c) Click on the delete option to remove the content source If the crawling configuration is updated and it is returning duplicate articles with http:// and https:// protocols, you can filter out results so that only articles either from http:// or https:// are shown. To know more on how to filter results using the "Create Formula" method please refer: https://docs.searchunify.com/Content/Search-Clients/Create-Formula.htm If the title of an article is changed and crawlers are crawling both draft and published articles, search results will display both the articles with different article states.
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Issues with Icons appearing in Search Results
Search Clients • • Saurabh Jain

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Question Why do icons appear on Search Results even though there are no icons selected for a content source in the admin panel? Why Metadata results show no icons even though there are icons selected for a content source in the Admin panel? Can we refer to the asset library in Search Client's designer tab for the CSS? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer By default, Search Results display the thumbnails fetched by the SearchUnify crawlers while crawling the webpage. So when community pages are crawled, crawlers automatically pick up the images available on the page and display them as a thumbnail on the search results. In order to hide such thumbnails, you can add an entry ".su__m-thumbnail-img .su-thumb { display: none; }" in the CSS stylesheet under Admin Panel -> Search Client -> Designer tab. Icons are not shown for the search results metadata. Furthermore, you can hide the metadata information of the search results from the Admin panel by following the below document. https://docs.searchunify.com/Content/End-User-Personalization/Personalize-How-Results-Are-Displayed.htm? Yes, we can refer to icons stored in the asset library in Search Client's designer tab for CSS. For Example: If we have to change the background URL of a tile view, we can update CSS as shown below to point to an icon stored in the asset library. bg-grid_view_active{display:inline-block;width:21px;height:21px;background:url(../../../resources/Asset-Library/${ImageName}) -221px -628px}
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Incorrect metadata tag values
Search Clients • • Saurabh Jain

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Problem Statement: Why is the metatag seen in the search results not the same as the metatag on the article? How do I populate the "Created date" metadata field value on the search results with "Published date"? Can SearchUnify truncate metatag values in search results? Environment Production Reported product version M'21 Resolved in version M'21 Module Search Client Solution: The metatag field can be selected and populated while configuring the search client in the admin panel. Please check: https://docs.searchunify.com/Content/Search-Clients/Configure-the-Content-Sources.htm If metadata tags don’t show the correct value, it is advised to recrawl the content source so that the metadata tags pick the correct values. To manually recrawl the content source please follow: https://docs.searchunify.com/Content/Content-Sources/Recrawl.htm As of now, we cannot truncate the metatag value if it is occupying a bigger portion of the search results page. However, with M21, users will be able to preview the search results page with a bigger metadata field value. Please check: https://docs.searchunify.com/Content/Search-Clients/Configurations.htm#!#PreviewSearchResults

Not able to index all documents of a Content Source

Problem Statement

Causes

Solutions

Suggested Topics

Not able to map Salesforce articles objects to KCS Helper Addon Search Clients • • madhuri.tripathi

Not able to search draft KB Articles Search Clients • • sugrokker

How to hide specific results from the crawled content without deleting? Search Clients • • madhuri.tripathi

Issues with TOC (Table of Content) indexing Search Clients • • Saurabh Jain

Which search operators can be used while searching content within SearchUnify? Search Clients • • sugrokker

Duplicate Search Results Search Clients • duplicatesearch apps • • Saurabh Jain

Issues with Icons appearing in Search Results Search Clients • • Saurabh Jain

Incorrect metadata tag values Search Clients • • Saurabh Jain

Not able to map Salesforce articles objects to KCS Helper Addon
Search Clients • • madhuri.tripathi

Not able to search draft KB Articles
Search Clients • • sugrokker

How to hide specific results from the crawled content without deleting?
Search Clients • • madhuri.tripathi

Issues with TOC (Table of Content) indexing
Search Clients • • Saurabh Jain

Which search operators can be used while searching content within SearchUnify?
Search Clients • • sugrokker

Duplicate Search Results
Search Clients • duplicatesearch apps • • Saurabh Jain

Issues with Icons appearing in Search Results
Search Clients • • Saurabh Jain

Incorrect metadata tag values
Search Clients • • Saurabh Jain