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Not able to index all documents of a Content Source

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Saurabh Jain last edited by Arshi

Problem Statement

Why are some of the documents not indexed by SU crawlers?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Search Client

Causes

Too large document size for crawlers to crawl.

Solutions

Truncate the document size and set it for a recrawl. In case recrawl is failing even after truncating the document size, reach out to support@searchunify.com to verify if the crawlers are working fine.
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Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Search Client

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Replies

32
Views

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Problem Statement Need to change the facet labels showing up on the search client page. Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Content Source Solution Admins have the option to give custom labels to the desired facet from the SearchUnify Admin Panel. Steps to change the labels are mentioned below: Click on Content Source tab on the sidebar. Click on Edit option for the desired content source. Click on Rule option. You will find the crawled content type with an assigned Label Click on Edit and Change the Label name
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Exclude pages from Indexing
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Content Sources content sources crawling exclude

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Question What is the best way to exclude multiple pages from search when they are not in the same folder structure? Environment Production Reported product version M'21 Resolved in version M'21 Module Content Sources Answer The best way to exclude the docs while crawling would be to add all the URLs to the "Should not crawl" section. Below are the steps: Navigate to Content Sources in Admin Panel Edit website type Content Source from which you want to exclude the docs. Navigate to Rule tab and click "By Filter" Add pages in "should not crawl" section. This will prevent these pages from being indexed and shown in search result pages. Note: These URLs will also be excluded by auto crawlers that are running after a given frequency. Also, this feature is only available for website type content source.
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Incorrect or missing language tag
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

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Problem Statement: Why some of the documents are tagged as French in SearchUnify results when they are written and published in the English language? Users are not able to filter few articles based on language? When they select a language filter, corresponding articles are not shown in the search results? Why is the language filter for our doc site not coming? Environment Production Reported product version M'21 Resolved in version M'21 Module Search Client Causes: Content in the community is tagged to the French language. Articles are missing language metadata or not tagged to the correct language metadata. Language metadata information of the articles is not crawled Solution: Please check if the content present in your community is in the English language and not in the French language. SearchUnify crawlers use REST APIs to fetch content from different communities. Please click here to understand how to configure metadata for search results. If few articles are missing for a given language filter, please check whether articles are tagged and crawled with correct language metadata. For other causes of missing articles in the search result, please click here Make sure crawling is not stuck and all the content with correct language metadata is crawled. Also, make sure the language filter is not hidden in the SU admin panel.
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Add hyperlinks for each search result in a SU Search Client
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results

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47
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Question How can I configure a Search Client to enable and disable hyperlinks URL for each search result? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer Hyperlinks are redirect URLs that are embedded with each Search Results. This is configurable field and can be enabled/disabled within SU admin panel In order to add/remove the hyperlinks on search results for a given content source please follow the below steps 1 Go to search client tab and edit search client. 2 In search client go to "content source" tab and edit the content source in which you want to add hyperlink. 3 Check/Uncheck the "Search URL" within metadata to enable or disable hyperlinks for search results.
Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page

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23
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In SearchUnify, once you create a search client, it can be applied on multiple pages. The search bar that can be applied on various pages is termed as a Search Box. The main page where the search box redirects you when you search for a query is known as the Search Page. Hence, various search boxes for a particular search client will all redirect you to one main search page. For example, Search Boxes on different pages of SearchUnify documentation redirect to the same main Search Page when a query is searched through them. Search Boxes Search Page
Fields for mapping are not shown up in KCS Support Console on admin panel
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While trying to set up a KCS Support Console when Admin has already added Salesforce "Article Object API" i.e. "lightning__kav" in SU Admin panel under Search client(SF console) > KCS. However, the fields to map are not being shown as per the configuration steps of KCS Support Console. ENVIRONMENT Customer Platform Salesforce Sandbox SU Platform Colubridae 19 SU Component Addons > KCS Support Console Logged 03 September, 2019 10:28 PM Resolved in Colubridae 19 CAUSE Insufficient permissions for Salesforce users to map fields in KCS. The SearchUnify admin who authenticated Salesforce as a content source is not a Knowledge User in Salesforce. RESOLUTION For mapping KCS fields in the SearchUnify admin panel, please ensure that Agents are also a Knowledge User in Salesforce. Setting up the user as knowledge user in SF org resolves this problem. How to become a Knowledge User? Log into your Salesforce org. Find Knowledge Settings from Quick Find Box and click Edit. Check Enable Lightning Knowledge (if it's not checked) and click Save. To map only Knowledge Article fields. METADATA For: Customers, Partners, Domain Users, Agents .
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Spanish article is returned when searching in English Service website
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results languages

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1
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0
Replies

49
Views

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Problem Statement User is getting a spanish article as a search result when searching in English on a website whose default language is English Environment Production Reported product version C'20 Resolved in version C'20 Module Search Clients Causes: Article is published and crawled in English language Solutions As the article is published and crawled by SearchUnify crawlers in English language, it will be shown as a search result for English search query on the English Service website. Article Owner will have to change the language to Spanish so that it will be crawled as a Spanish content.
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Promote search specific advertisements
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients ads advertisement

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Question How to promote supplementary ads for specific keywords/phrases on a Search client page? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer Search Unify "Advertisements" promote certain posts, Ads on a set of specific keywords. These Advertisements are visible on the search client page. To configure Advertisements follow these steps: Login to the SearchUnify Admin Panel Navigate to Search Clients and choose a search client to edit . Click on the Advertisement tab. In Add/Edit search query based advertisements, enter the keyword string for which you want to run ads and click Add. Click on the query added under the Search Phrases and add the html code under "Edit Advertisement HTML". Click Update Advertisement HTML to save." Please follow this link for more details about running Advertisements on your Search Client page

Not able to index all documents of a Content Source

Problem Statement

Causes

Solutions

Suggested Topics

How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

Exclude pages from Indexing
Created • Last Reply Last reply • Saurabh Jain

Content Sources content sources crawling exclude

Incorrect or missing language tag
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

Add hyperlinks for each search result in a SU Search Client
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results

Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page

Fields for mapping are not shown up in KCS Support Console on admin panel
Created • Last Reply Last reply • sugrokker

Search Clients search clients salesforce kcs console

Spanish article is returned when searching in English Service website
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results languages

Promote search specific advertisements
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients ads advertisement

Not able to index all documents of a Content Source Ask a Question Submit Idea

Problem Statement

Causes

Solutions

Suggested Topics

How to change the facet labels? Created • Last Reply Last reply • madhuri.tripathi Search Clients search clients searchclients facets

Exclude pages from Indexing Created • Last Reply Last reply • Saurabh Jain Content Sources content sources crawling exclude

Incorrect or missing language tag Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients tagging

Add hyperlinks for each search result in a SU Search Client Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches search results

Difference between a Search Box and a Search Page Created • Last Reply Last reply • Arshi Search Clients search clients search box search page

Fields for mapping are not shown up in KCS Support Console on admin panel Created • Last Reply Last reply • sugrokker Search Clients search clients salesforce kcs console

Spanish article is returned when searching in English Service website Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches search results languages

Promote search specific advertisements Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients ads advertisement

Not able to index all documents of a Content Source

How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

Exclude pages from Indexing
Created • Last Reply Last reply • Saurabh Jain

Content Sources content sources crawling exclude

Incorrect or missing language tag
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

Add hyperlinks for each search result in a SU Search Client
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results

Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page

Fields for mapping are not shown up in KCS Support Console on admin panel
Created • Last Reply Last reply • sugrokker

Search Clients search clients salesforce kcs console

Spanish article is returned when searching in English Service website
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results languages

Promote search specific advertisements
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients ads advertisement