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Not able to index all documents of a Content Source

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Saurabh Jain last edited by Arshi

Problem Statement

Why are some of the documents not indexed by SU crawlers?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Search Client

Causes

Too large document size for crawlers to crawl.

Solutions

Truncate the document size and set it for a recrawl. In case recrawl is failing even after truncating the document size, reach out to support@searchunify.com to verify if the crawlers are working fine.
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Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Search Client

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Posts

26
Views

Suggested Topics

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Issues with TOC (Table of Content) indexing
Search Clients • Created • Last Reply Last reply • Saurabh Jain

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Problem Statement: Why is the TOC page not indexed? How to ignore the text appearing in TOC? How to ignore the text appearing in TOC but include the same text appearing in other parts of the page? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Solution: If the TOC page exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing. To skip the keyword altogether, add keywords in stopwords - https://docs.searchunify.com/Content/NLP-Manager/Manage-Stopwords.htm? Reach out to the support team who can help crawl only the description part of the body tag. This will skip the TOC keyword but search the rest of the body.
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Not able to map Salesforce articles objects to KCS Helper Addon
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

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Problem Statement Some of the fields are not visible for mapping while trying to set up a KCS Support Console with the added Salesforce article objects. Environment Reported product version Colubridae'19 Resolved product version Colubridae'19 Solution For mapping KCS fields in the SearchUnify admin panel, SearchUnify admin user must be a Salesforce user and should have read and write permissions to Salesforce knowledge object. To provide Knowledge article object access to Salesforce user, please follow the below steps: Log into your Salesforce org. Find Knowledge Settings from Quick Find Box and click Edit. Check Enable Lightning Knowledge (if it's not checked) and click Save. Once you become a Knowledge user, return to the SearchUnify admin and refresh. You shall now be able to see the fields that can be mapped for KCS articles. Please note that only knowledge article fields can be mapped.
Not able to search draft KB Articles
Search Clients • Created • Last Reply Last reply • sugrokker

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Problem Solution Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage Environment Salesforce Production Reported product version Mamba '20 Resolved in version Colubridae '20 Module Search Client Cause As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again. Solution As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable. Please follow the link for more details: https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm
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How to hide specific results from the crawled content without deleting?
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer To hide specific document (in this case a Knowledge Article) from the crawled content sources, follow the steps below: Login to SearchUnify Admin panel. Navigate to search client and click Edit. Navigate to Content source tab > Select the content source and click on Create formula. Drag the ID field and enter the ID of an Article which you want to exclude from the search result in the Value Field. Enable parity and click Save. Please refer to this article for more details.
Which search operators can be used while searching content within SearchUnify?
Search Clients • Created • Last Reply Last reply • sugrokker

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Questions (Related) How to search code blocks and non-alphanumeric characters (such as _)? Without refreshing a page, how can I access the Advanced Search option when no results are found after an exact search? Environment Production Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client, Advanced Search Details PRIMARY: A search for “Web + Control” produces expected results but “Search for Web + Sqllll” generates results with only “Web” So + behaves as AND in the first case and OR in the second. Answer PRIMARY: Prefix your search queries with a # while using the search operators, such as AND and OR. Please visit the link below to learn more about advanced Search: Use Advanced Search, which includes all the search operators available in SearchUnify. Related In order to search such strings we recommend you to use a wildcard search. If you are looking for the keyword “age_limit”, then the right way to search would be # age?limit. Other search operators are listed on Use Advanced Search You can use the Clear Filter option instead of refreshing the page in order to access the Advanced search option again.
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Duplicate Search Results
Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

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Problem Statement: Why are duplicate search results coming? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: Duplicate content sources (same content is present in multiple content sources). Updated the crawling configuration that returned the same articles with http:// and https:// protocols. Updated the title of an article and have not yet published the article. Solution: Remove the duplicate content from one of the content repositories. In case any dummy content source is added that contains duplicate content, it can be removed by the following steps- a) Login to SU Admin panel b) Go to Content Sources c) Click on the delete option to remove the content source If the crawling configuration is updated and it is returning duplicate articles with http:// and https:// protocols, you can filter out results so that only articles either from http:// or https:// are shown. To know more on how to filter results using the "Create Formula" method please refer: https://docs.searchunify.com/Content/Search-Clients/Create-Formula.htm If the title of an article is changed and crawlers are crawling both draft and published articles, search results will display both the articles with different article states.
Difference between a Search Box and a Search Page
Search Clients • search clients search box search page • Created • Last Reply Last reply • Arshi

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In SearchUnify, once you create a search client, it can be applied on multiple pages. The search bar that can be applied on various pages is termed as a Search Box. The main page where the search box redirects you when you search for a query is known as the Search Page. Hence, various search boxes for a particular search client will all redirect you to one main search page. For example, Search Boxes on different pages of SearchUnify documentation redirect to the same main Search Page when a query is searched through them. Search Boxes Search Page
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No results are returned in SearchUnify
Search Clients • Created • Last Reply Last reply • Saurabh Jain

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Questions: What are some of the reasons for SearchUnify returning no results? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answers: Connection with the content source got failed. Reauthenticating the content source and recrawling the content source should solve the problem. User was deactivated in the given content source such as Salesforce, Lithium, Zendesk, etc. User needs to be reactivated to fetch search results from the given content source. All the results are filtered due to the Formula defined in the SU admin panel. Correct or remove the formula to get the search results. Performance issue that caused analytics data size to exceed the heap size. Please contact the SearchUnify support team to take further action. Incorrect Client URL. The Client URL needs to be corrected before trying to make a connection.

Not able to index all documents of a Content Source

Problem Statement

Causes

Solutions

Suggested Topics

Issues with TOC (Table of Content) indexing
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Not able to map Salesforce articles objects to KCS Helper Addon
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Not able to search draft KB Articles
Search Clients • Created • Last Reply Last reply • sugrokker

How to hide specific results from the crawled content without deleting?
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Which search operators can be used while searching content within SearchUnify?
Search Clients • Created • Last Reply Last reply • sugrokker

Duplicate Search Results
Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

Difference between a Search Box and a Search Page
Search Clients • search clients search box search page • Created • Last Reply Last reply • Arshi

No results are returned in SearchUnify
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Not able to index all documents of a Content Source

Problem Statement

Causes

Solutions

Suggested Topics

Issues with TOC (Table of Content) indexing Search Clients • Created • Last Reply Last reply • Saurabh Jain

Not able to map Salesforce articles objects to KCS Helper Addon Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Not able to search draft KB Articles Search Clients • Created • Last Reply Last reply • sugrokker

How to hide specific results from the crawled content without deleting? Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Which search operators can be used while searching content within SearchUnify? Search Clients • Created • Last Reply Last reply • sugrokker

Duplicate Search Results Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

Difference between a Search Box and a Search Page Search Clients • search clients search box search page • Created • Last Reply Last reply • Arshi

No results are returned in SearchUnify Search Clients • Created • Last Reply Last reply • Saurabh Jain

Issues with TOC (Table of Content) indexing
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Not able to map Salesforce articles objects to KCS Helper Addon
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Not able to search draft KB Articles
Search Clients • Created • Last Reply Last reply • sugrokker

How to hide specific results from the crawled content without deleting?
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Which search operators can be used while searching content within SearchUnify?
Search Clients • Created • Last Reply Last reply • sugrokker

Duplicate Search Results
Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

Difference between a Search Box and a Search Page
Search Clients • search clients search box search page • Created • Last Reply Last reply • Arshi

No results are returned in SearchUnify
Search Clients • Created • Last Reply Last reply • Saurabh Jain