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Difference between a Search Box and a Search Page

Arshi last edited by sugrokker

In SearchUnify, once you create a search client, it can be applied on multiple pages. The search bar that can be applied on various pages is termed as a Search Box.

The main page where the search box redirects you when you search for a query is known as the Search Page.

Hence, various search boxes for a particular search client will all redirect you to one main search page.

For example, Search Boxes on different pages of SearchUnify documentation redirect to the same main Search Page when a query is searched through them.

Search Boxes

Search Page
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Not able to search draft KB Articles
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches salesforce

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Problem Solution Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage Environment Salesforce Production Reported product version Mamba '20 Resolved in version Colubridae '20 Module Search Client Cause As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again. Solution As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable. Please follow the link for more details: https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm
Configure Search results Summary, Metadata fields
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches search results metadata

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Problem Statement How to increase the number of lines to display more Summary and Metadata lines on a search results page? Related How to add the Collapse/Expand functionality with Summary field? Environment Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client Resolution The number of Summary and Metadata lines on a search results page can be increased from the Admin Panel. Here are the steps: Go to Search Clients. Open a search client for editing and go to the Designer tab. In the Search Results Page tab, go to CSS and find the class .su__meta-date .su__meta-row. Change the value of the variable max-height in the class. For example, you can set max-height to 6 instead of the default 3. Click Update. Refresh your search client to verify the changes. To add the button Show More and Less on a search results page, please reach out to Searchunify Support team.
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How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

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Problem Statement Need to change the facet labels showing up on the search client page. Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Content Source Solution Admins have the option to give custom labels to the desired facet from the SearchUnify Admin Panel. Steps to change the labels are mentioned below: Click on Content Source tab on the sidebar. Click on Edit option for the desired content source. Click on Rule option. You will find the crawled content type with an assigned Label Click on Edit and Change the Label name
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Duplicate Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results duplicatesearch

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Problem Statement: Why are duplicate search results coming? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: Duplicate content sources (same content is present in multiple content sources). Updated the crawling configuration that returned the same articles with http:// and https:// protocols. Updated the title of an article and have not yet published the article. Solution: Remove the duplicate content from one of the content repositories. In case any dummy content source is added that contains duplicate content, it can be removed by the following steps- a) Login to SU Admin panel b) Go to Content Sources c) Click on the delete option to remove the content source If the crawling configuration is updated and it is returning duplicate articles with http:// and https:// protocols, you can filter out results so that only articles either from http:// or https:// are shown. To know more on how to filter results using the "Create Formula" method please refer: https://docs.searchunify.com/Content/Search-Clients/Create-Formula.htm If the title of an article is changed and crawlers are crawling both draft and published articles, search results will display both the articles with different article states.
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Unable to find articles in Search Results
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients searches search results

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Problem Statement What could be the possible reasons for not finding the article/s in the search results? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Solution Any of the below is a possible reason for an article not showing up in the search results: Incorrect Data Category Tagged- The article is not tagged to a data category correctly. Data categories can be assigned when an article is created. Permission issues- The user might not have the permissions required to access the article. Crawling issue- The article has not yet been crawled and it's not available in the index. It happens when an article is newly published and crawling hasn't taken place after this addition. It will not be available in the search index in this scenario. To trigger recrawl and check the logs and status of crawling please refer to the below docs https://docs.searchunify.com/Content/Content-Sources/Recrawl.htm https://docs.searchunify.com/Content/Content-Sources/Status.htm https://docs.searchunify.com/Content/Content-Sources/Crawl-Logs.htm To check if an article is present in the index, please follow below steps: a) Click the document counts for a given content source. b) Select the date range when an article is crawled in SearchUnify index. c) Search the article using a search box. Stopwords- Keywords used to search the particular article/s are included in the stopwords section (NLP Manager > Manage Stopwords) in SearchUnify Admin. Advanced Search is performed- # used before the search query. Example "And" operator. The search ends up with no results due to these operators. Exclude List- Articles are not filtered in "Create Formula" options under Search client configurations in the Admin portal. Facet Selection- For the selected facets, the article/s in question isn't available. Missing content URLs in the sitemap XML - Sitemap XML needs to have all the content URLs to make sure SU crawlers are indexing all the content. Please review your sitemaps for missing content URL. Content Source Upgrade- Sometimes after the content source upgrade, auto crawlers fail to index the new content even though it is made searchable in the admin panel. Users are advised to manually recrawl the content source and see if missing content appears in search results. Frequency set to Never - If the frequency of crawl is set to never, new content will not be auto crawled, and hence some content will be unavailable in the search results. To set the frequency please follow the below steps: https://docs.searchunify.com/Content/Content-Sources/Edit.htm#!#SetUpCrawlFrequency Missing Keyword in any of the Content Sources - Please make sure the keyword that you are searching for is present in one of the content sources. Searchunify also allows you to partially search a keyword by appending #* at the beginning. For Example: If the exact keyword "CENG-50196" is not present in any of the content sources, you can partially search #*50196 to return all results that contain 50196. Disallowed Pages - If an article exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing. Generally, customers maintain robot.txt file to maintain list of disallowed pages. URL present in Should not crawl list - For website type of Content Sources, make sure URL is not present in the "Should Not Crawl" list. Below are the steps to verify the same: a. Edit a website type content source and go to Rules Tab. b. Under filter tab, check "Should not crawl" list to ensure website URL is not present. Field not added in admin panel - If a new field is added to the content metadata to an existing content source in the SU admin panel, the field needs to be added to the SU object and made searchable by following the below steps: a. Open SU object where the field needs to be added b. Add the metadata field with a label for the object and click save. c. Make the field searchable
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Promote search specific advertisements
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients ads advertisement

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Question How to promote supplementary ads for specific keywords/phrases on a Search client page? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer Search Unify "Advertisements" promote certain posts, Ads on a set of specific keywords. These Advertisements are visible on the search client page. To configure Advertisements follow these steps: Login to the SearchUnify Admin Panel Navigate to Search Clients and choose a search client to edit . Click on the Advertisement tab. In Add/Edit search query based advertisements, enter the keyword string for which you want to run ads and click Add. Click on the query added under the Search Phrases and add the html code under "Edit Advertisement HTML". Click Update Advertisement HTML to save." Please follow this link for more details about running Advertisements on your Search Client page
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Irrelevant Search Results for similarly spelled search queries.
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients searches search results search query

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Problem Statement Search results include similarly spelled words to the search queries, that are not relevant. Description Search Results are showing results that are different in meaning but similarly spelled. As an example, when the search query is 'Community', results including words "communication" and "communicating" are also shown. Environment Reported product version Mamba '20 Resolved in version Mamba'20 Category Search Client Resolution This happens sometimes because of Over Stemming at the time of search results retrieval. Stemming is a technique where words are reduced to their roots, for example - fishing, fisher, fished will be stemmed to the root word - fish, and will get the same results. In these scenarios, exceptions are added to the stemmer algorithms, we are in the process of allowing that via admin tool. Thus, admin will have control over such configurations. This is added to our Roadmap and it will be fixed very soon.

Not able to search draft KB Articles
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches salesforce

Configure Search results Summary, Metadata fields
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches search results metadata

How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

Duplicate Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results duplicatesearch

Unable to find articles in Search Results
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients searches search results

Promote search specific advertisements
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients ads advertisement

Irrelevant Search Results for similarly spelled search queries.
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients searches search results search query

Difference between a Search Box and a Search Page Ask a Question Submit Idea

Suggested Topics

Not able to search draft KB Articles Created • Last Reply Last reply • sugrokker Search Clients search clients searchclients searches salesforce

Configure Search results Summary, Metadata fields Created • Last Reply Last reply • sugrokker Search Clients search clients searchclients searches search results metadata

How to change the facet labels? Created • Last Reply Last reply • madhuri.tripathi Search Clients search clients searchclients facets

Duplicate Search Results Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches search results duplicatesearch

Unable to find articles in Search Results Created • Last Reply Last reply • madhuri.tripathi Search Clients search clients searchclients searches search results

Promote search specific advertisements Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients ads advertisement

Irrelevant Search Results for similarly spelled search queries. Created • Last Reply Last reply • madhuri.tripathi Search Clients search clients searchclients searches search results search query