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Difference between a Search Box and a Search Page

Arshi last edited by sugrokker

In SearchUnify, once you create a search client, it can be applied on multiple pages. The search bar that can be applied on various pages is termed as a Search Box.

The main page where the search box redirects you when you search for a query is known as the Search Page.

Hence, various search boxes for a particular search client will all redirect you to one main search page.

For example, Search Boxes on different pages of SearchUnify documentation redirect to the same main Search Page when a query is searched through them.

Search Boxes

Search Page
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Incorrect or missing language tag
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

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Problem Statement: Why some of the documents are tagged as French in SearchUnify results when they are written and published in the English language? Users are not able to filter few articles based on language? When they select a language filter, corresponding articles are not shown in the search results? Why is the language filter for our doc site not coming? Environment Production Reported product version M'21 Resolved in version M'21 Module Search Client Causes: Content in the community is tagged to the French language. Articles are missing language metadata or not tagged to the correct language metadata. Language metadata information of the articles is not crawled Solution: Please check if the content present in your community is in the English language and not in the French language. SearchUnify crawlers use REST APIs to fetch content from different communities. Please click here to understand how to configure metadata for search results. If few articles are missing for a given language filter, please check whether articles are tagged and crawled with correct language metadata. For other causes of missing articles in the search result, please click here Make sure crawling is not stuck and all the content with correct language metadata is crawled. Also, make sure the language filter is not hidden in the SU admin panel.
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Incorrect metadata tag values
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

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Problem Statement: Why is the metatag seen in the search results not the same as the metatag on the article? How do I populate the "Created date" metadata field value on the search results with "Published date"? Can SearchUnify truncate metatag values in search results? Environment Production Reported product version M'21 Resolved in version M'21 Module Search Client Solution: The metatag field can be selected and populated while configuring the search client in the admin panel. Please check: https://docs.searchunify.com/Content/Search-Clients/Configure-the-Content-Sources.htm If metadata tags don’t show the correct value, it is advised to recrawl the content source so that the metadata tags pick the correct values. To manually recrawl the content source please follow: https://docs.searchunify.com/Content/Content-Sources/Recrawl.htm As of now, we cannot truncate the metatag value if it is occupying a bigger portion of the search results page. However, with M21, users will be able to preview the search results page with a bigger metadata field value. Please check: https://docs.searchunify.com/Content/Search-Clients/Configurations.htm#!#PreviewSearchResults
Not able to search draft KB Articles
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches salesforce

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Problem Solution Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage Environment Salesforce Production Reported product version Mamba '20 Resolved in version Colubridae '20 Module Search Client Cause As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again. Solution As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable. Please follow the link for more details: https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm
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Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent

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Problem Statement: Why is the TOC page not indexed? How to ignore the text appearing in TOC? How to ignore the text appearing in TOC but include the same text appearing in other parts of the page? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Solution: If the TOC page exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing. To skip the keyword altogether, add keywords in stopwords - https://docs.searchunify.com/Content/NLP-Manager/Manage-Stopwords.htm? Reach out to the support team who can help crawl only the description part of the body tag. This will skip the TOC keyword but search the rest of the body.
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Duplicate Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results duplicatesearch

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Problem Statement: Why are duplicate search results coming? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: Duplicate content sources (same content is present in multiple content sources). Updated the crawling configuration that returned the same articles with http:// and https:// protocols. Updated the title of an article and have not yet published the article. Solution: Remove the duplicate content from one of the content repositories. In case any dummy content source is added that contains duplicate content, it can be removed by the following steps- a) Login to SU Admin panel b) Go to Content Sources c) Click on the delete option to remove the content source If the crawling configuration is updated and it is returning duplicate articles with http:// and https:// protocols, you can filter out results so that only articles either from http:// or https:// are shown. To know more on how to filter results using the "Create Formula" method please refer: https://docs.searchunify.com/Content/Search-Clients/Create-Formula.htm If the title of an article is changed and crawlers are crawling both draft and published articles, search results will display both the articles with different article states.
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Not able to index all documents of a Content Source
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients crawling

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Problem Statement Why are some of the documents not indexed by SU crawlers? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes Too large document size for crawlers to crawl. Solutions Truncate the document size and set it for a recrawl. In case recrawl is failing even after truncating the document size, reach out to support@searchunify.com to verify if the crawlers are working fine.
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How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

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Problem Statement Need to change the facet labels showing up on the search client page. Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Content Source Solution Admins have the option to give custom labels to the desired facet from the SearchUnify Admin Panel. Steps to change the labels are mentioned below: Click on Content Source tab on the sidebar. Click on Edit option for the desired content source. Click on Rule option. You will find the crawled content type with an assigned Label Click on Edit and Change the Label name

Incorrect or missing language tag
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

Incorrect metadata tag values
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

Not able to search draft KB Articles
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches salesforce

Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent

Duplicate Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results duplicatesearch

Not able to index all documents of a Content Source
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients crawling

How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

Difference between a Search Box and a Search Page Ask a Question Submit Idea

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Incorrect or missing language tag Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients tagging

Incorrect metadata tag values Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients tagging

Not able to search draft KB Articles Created • Last Reply Last reply • sugrokker Search Clients search clients searchclients searches salesforce

Issues with TOC (Table of Content) indexing Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients tableofcontent

Duplicate Search Results Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches search results duplicatesearch

Not able to index all documents of a Content Source Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients crawling

How to change the facet labels? Created • Last Reply Last reply • madhuri.tripathi Search Clients search clients searchclients facets