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No results are returned in SearchUnify

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Saurabh Jain last edited by Arshi
Questions:

What are some of the reasons for SearchUnify returning no results?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Search Client

Answers:
1. Connection with the content source got failed. Reauthenticating the content source and recrawling the content source should solve the problem.
2. User was deactivated in the given content source such as Salesforce, Lithium, Zendesk, etc. User needs to be reactivated to fetch search results from the given content source.
3. All the results are filtered due to the Formula defined in the SU admin panel. Correct or remove the formula to get the search results.
4. Performance issue that caused analytics data size to exceed the heap size. Please contact the SearchUnify support team to take further action.
5. Incorrect Client URL. The Client URL needs to be corrected before trying to make a connection.
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Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Search Client

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25
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Suggested Topics

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Cached Results
Search Clients • Created • Last Reply Last reply • Saurabh Jain

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Question: Does SU search API return the latest updated articles or the cached versions? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer: SearchUnify search API does not return cached results. It matches the keywords to the searchable fields in the indexed documents and presents the user with results with the top score. With the release of M21, end users can now view multiple versions of the same article on the results page. Please review the below link for more info https://docs.searchunify.com/Content/Search-Clients/Merge-Results.htm
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Display Search Client specific search results and facets
Search Clients • Created • Last Reply Last reply • Saurabh Jain

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Problem Statement How to limit the search results and the facet values specifically for a search client? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Resolution To filter out an entire set of documents from search results without deleting them from a content source, there's an option Create Formula under the Search Client configurations. Follow the below steps to limit the search results for a search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Select the Content Type and Click Create Formula. Drag and drop the Content field for which you want to restrict the search results. Enable the Regex Toggle and add the Regex Filter Expression to filter the results. Please refer to this article for more details. Please follow the below steps to Exclude values from facets for a Search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Once a Content type is selected as facet, it will show an Exclude option to remove certain facet values. Click Exclude. Enter the Facet values (separated by commas) that you want to exclude, and click Save. Note: Don't put a space between a facet value and a comma. Please refer to this article for more details.
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Spanish article is returned when searching in English Service website
Search Clients • Created • Last Reply Last reply • Saurabh Jain

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Problem Statement User is getting a spanish article as a search result when searching in English on a website whose default language is English Environment Production Reported product version C'20 Resolved in version C'20 Module Search Clients Causes: Article is published and crawled in English language Solutions As the article is published and crawled by SearchUnify crawlers in English language, it will be shown as a search result for English search query on the English Service website. Article Owner will have to change the language to Spanish so that it will be crawled as a Spanish content.
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Add hyperlinks for each search result in a SU Search Client
Search Clients • Created • Last Reply Last reply • Saurabh Jain

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Question How can I configure a Search Client to enable and disable hyperlinks URL for each search result? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer Hyperlinks are redirect URLs that are embedded with each Search Results. This is configurable field and can be enabled/disabled within SU admin panel In order to add/remove the hyperlinks on search results for a given content source please follow the below steps 1 Go to search client tab and edit search client. 2 In search client go to "content source" tab and edit the content source in which you want to add hyperlink. 3 Check/Uncheck the "Search URL" within metadata to enable or disable hyperlinks for search results.
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Duplicate Search Results
Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

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Problem Statement: Why are duplicate search results coming? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: Duplicate content sources (same content is present in multiple content sources). Updated the crawling configuration that returned the same articles with http:// and https:// protocols. Updated the title of an article and have not yet published the article. Solution: Remove the duplicate content from one of the content repositories. In case any dummy content source is added that contains duplicate content, it can be removed by the following steps- a) Login to SU Admin panel b) Go to Content Sources c) Click on the delete option to remove the content source If the crawling configuration is updated and it is returning duplicate articles with http:// and https:// protocols, you can filter out results so that only articles either from http:// or https:// are shown. To know more on how to filter results using the "Create Formula" method please refer: https://docs.searchunify.com/Content/Search-Clients/Create-Formula.htm If the title of an article is changed and crawlers are crawling both draft and published articles, search results will display both the articles with different article states.
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Irrelevant Search Results for similarly spelled search queries.
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

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Problem Statement Search results include similarly spelled words to the search queries, that are not relevant. Description Search Results are showing results that are different in meaning but similarly spelled. As an example, when the search query is 'Community', results including words "communication" and "communicating" are also shown. Environment Reported product version Mamba '20 Resolved in version Mamba'20 Category Search Client Resolution This happens sometimes because of Over Stemming at the time of search results retrieval. Stemming is a technique where words are reduced to their roots, for example - fishing, fisher, fished will be stemmed to the root word - fish, and will get the same results. In these scenarios, exceptions are added to the stemmer algorithms, we are in the process of allowing that via admin tool. Thus, admin will have control over such configurations. This is added to our Roadmap and it will be fixed very soon.
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Unable to find articles in Search Results
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

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Problem Statement What could be the possible reasons for not finding the article/s in the search results? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Solution Any of the below is a possible reason for an article not showing up in the search results: Incorrect Data Category Tagged- The article is not tagged to a data category correctly. Data categories can be assigned when an article is created. Permission issues- The user might not have the permissions required to access the article. Crawling issue- The article has not yet been crawled and it's not available in the index. It happens when an article is newly published and crawling hasn't taken place after this addition. It will not be available in the search index in this scenario. To trigger recrawl and check the logs and status of crawling please refer to the below docs https://docs.searchunify.com/Content/Content-Sources/Recrawl.htm https://docs.searchunify.com/Content/Content-Sources/Status.htm https://docs.searchunify.com/Content/Content-Sources/Crawl-Logs.htm To check if an article is present in the index, please follow below steps: a) Click the document counts for a given content source. b) Select the date range when an article is crawled in SearchUnify index. c) Search the article using a search box. Stopwords- Keywords used to search the particular article/s are included in the stopwords section (NLP Manager > Manage Stopwords) in SearchUnify Admin. Advanced Search is performed- # used before the search query. Example "And" operator. The search ends up with no results due to these operators. Exclude List- Articles are not filtered in "Create Formula" options under Search client configurations in the Admin portal. Facet Selection- For the selected facets, the article/s in question isn't available. Missing content URLs in the sitemap XML - Sitemap XML needs to have all the content URLs to make sure SU crawlers are indexing all the content. Please review your sitemaps for missing content URL. Content Source Upgrade- Sometimes after the content source upgrade, auto crawlers fail to index the new content even though it is made searchable in the admin panel. Users are advised to manually recrawl the content source and see if missing content appears in search results. Frequency set to Never - If the frequency of crawl is set to never, new content will not be auto crawled, and hence some content will be unavailable in the search results. To set the frequency please follow the below steps: https://docs.searchunify.com/Content/Content-Sources/Edit.htm#!#SetUpCrawlFrequency Missing Keyword in any of the Content Sources - Please make sure the keyword that you are searching for is present in one of the content sources. Searchunify also allows you to partially search a keyword by appending #* at the beginning. For Example: If the exact keyword "CENG-50196" is not present in any of the content sources, you can partially search #*50196 to return all results that contain 50196. Disallowed Pages - If an article exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing. Generally, customers maintain robot.txt file to maintain list of disallowed pages. URL present in Should not crawl list - For website type of Content Sources, make sure URL is not present in the "Should Not Crawl" list. Below are the steps to verify the same: a. Edit a website type content source and go to Rules Tab. b. Under filter tab, check "Should not crawl" list to ensure website URL is not present. Field not added in admin panel - If a new field is added to the content metadata to an existing content source in the SU admin panel, the field needs to be added to the SU object and made searchable by following the below steps: a. Open SU object where the field needs to be added b. Add the metadata field with a label for the object and click save. c. Make the field searchable
Configure Search results Summary, Metadata fields
Search Clients • Created • Last Reply Last reply • sugrokker

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Problem Statement How to increase the number of lines to display more Summary and Metadata lines on a search results page? Related How to add the Collapse/Expand functionality with Summary field? Environment Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client Resolution The number of Summary and Metadata lines on a search results page can be increased from the Admin Panel. Here are the steps: Go to Search Clients. Open a search client for editing and go to the Designer tab. In the Search Results Page tab, go to CSS and find the class .su__meta-date .su__meta-row. Change the value of the variable max-height in the class. For example, you can set max-height to 6 instead of the default 3. Click Update. Refresh your search client to verify the changes. To add the button Show More and Less on a search results page, please reach out to Searchunify Support team.

No results are returned in SearchUnify

Questions:

Answers:

Suggested Topics

Cached Results
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Display Search Client specific search results and facets
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Spanish article is returned when searching in English Service website
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Add hyperlinks for each search result in a SU Search Client
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Duplicate Search Results
Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

Irrelevant Search Results for similarly spelled search queries.
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Unable to find articles in Search Results
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Configure Search results Summary, Metadata fields
Search Clients • Created • Last Reply Last reply • sugrokker

No results are returned in SearchUnify

Questions:

Answers:

Suggested Topics

Cached Results Search Clients • Created • Last Reply Last reply • Saurabh Jain

Display Search Client specific search results and facets Search Clients • Created • Last Reply Last reply • Saurabh Jain

Spanish article is returned when searching in English Service website Search Clients • Created • Last Reply Last reply • Saurabh Jain

Add hyperlinks for each search result in a SU Search Client Search Clients • Created • Last Reply Last reply • Saurabh Jain

Duplicate Search Results Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

Irrelevant Search Results for similarly spelled search queries. Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Unable to find articles in Search Results Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Configure Search results Summary, Metadata fields Search Clients • Created • Last Reply Last reply • sugrokker

Cached Results
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Display Search Client specific search results and facets
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Spanish article is returned when searching in English Service website
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Add hyperlinks for each search result in a SU Search Client
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Duplicate Search Results
Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

Irrelevant Search Results for similarly spelled search queries.
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Unable to find articles in Search Results
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Configure Search results Summary, Metadata fields
Search Clients • Created • Last Reply Last reply • sugrokker