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Issues with TOC (Table of Content) indexing

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Saurabh Jain last edited by Arshi
Problem Statement:
1. Why is the TOC page not indexed?
2. How to ignore the text appearing in TOC?
3. How to ignore the text appearing in TOC but include the same text appearing in other parts of the page?
Environment Production

Reported product version C'20

Resolved in version C'20

Module Search Client

Solution:
1. If the TOC page exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing.
2. To skip the keyword altogether, add keywords in stopwords - https://docs.searchunify.com/Content/NLP-Manager/Manage-Stopwords.htm?
3. Reach out to the support team who can help crawl only the description part of the body tag. This will skip the TOC keyword but search the rest of the body.
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Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Search Client

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Not able to index all documents of a Content Source
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Problem Statement Why are some of the documents not indexed by SU crawlers? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes Too large document size for crawlers to crawl. Solutions Truncate the document size and set it for a recrawl. In case recrawl is failing even after truncating the document size, reach out to support@searchunify.com to verify if the crawlers are working fine.
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Issues with Icons appearing in Search Results
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Question Why do icons appear on Search Results even though there are no icons selected for a content source in the admin panel? Why Metadata results show no icons even though there are icons selected for a content source in the Admin panel? Can we refer to the asset library in Search Client's designer tab for the CSS? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer By default, Search Results display the thumbnails fetched by the SearchUnify crawlers while crawling the webpage. So when community pages are crawled, crawlers automatically pick up the images available on the page and display them as a thumbnail on the search results. In order to hide such thumbnails, you can add an entry ".su__m-thumbnail-img .su-thumb { display: none; }" in the CSS stylesheet under Admin Panel -> Search Client -> Designer tab. Icons are not shown for the search results metadata. Furthermore, you can hide the metadata information of the search results from the Admin panel by following the below document. https://docs.searchunify.com/Content/End-User-Personalization/Personalize-How-Results-Are-Displayed.htm? Yes, we can refer to icons stored in the asset library in Search Client's designer tab for CSS. For Example: If we have to change the background URL of a tile view, we can update CSS as shown below to point to an icon stored in the asset library. bg-grid_view_active{display:inline-block;width:21px;height:21px;background:url(../../../resources/Asset-Library/${ImageName}) -221px -628px}
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In SearchUnify, once you create a search client, it can be applied on multiple pages. The search bar that can be applied on various pages is termed as a Search Box. The main page where the search box redirects you when you search for a query is known as the Search Page. Hence, various search boxes for a particular search client will all redirect you to one main search page. For example, Search Boxes on different pages of SearchUnify documentation redirect to the same main Search Page when a query is searched through them. Search Boxes Search Page
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Question: Does SU search API return the latest updated articles or the cached versions? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer: SearchUnify search API does not return cached results. It matches the keywords to the searchable fields in the indexed documents and presents the user with results with the top score. With the release of M21, end users can now view multiple versions of the same article on the results page. Please review the below link for more info https://docs.searchunify.com/Content/Search-Clients/Merge-Results.htm
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Questions: What are some of the reasons for SearchUnify returning no results? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answers: Connection with the content source got failed. Reauthenticating the content source and recrawling the content source should solve the problem. User was deactivated in the given content source such as Salesforce, Lithium, Zendesk, etc. User needs to be reactivated to fetch search results from the given content source. All the results are filtered due to the Formula defined in the SU admin panel. Correct or remove the formula to get the search results. Performance issue that caused analytics data size to exceed the heap size. Please contact the SearchUnify support team to take further action. Incorrect Client URL. The Client URL needs to be corrected before trying to make a connection.
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Problem Statement: Why are duplicate search results coming? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: Duplicate content sources (same content is present in multiple content sources). Updated the crawling configuration that returned the same articles with http:// and https:// protocols. Updated the title of an article and have not yet published the article. Solution: Remove the duplicate content from one of the content repositories. In case any dummy content source is added that contains duplicate content, it can be removed by the following steps- a) Login to SU Admin panel b) Go to Content Sources c) Click on the delete option to remove the content source If the crawling configuration is updated and it is returning duplicate articles with http:// and https:// protocols, you can filter out results so that only articles either from http:// or https:// are shown. To know more on how to filter results using the "Create Formula" method please refer: https://docs.searchunify.com/Content/Search-Clients/Create-Formula.htm If the title of an article is changed and crawlers are crawling both draft and published articles, search results will display both the articles with different article states.

Issues with TOC (Table of Content) indexing

Problem Statement:

Solution:

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