Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you may not be able to execute some actions.

Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).

Cached Results

S

Saurabh Jain last edited by Arshi

Question:

Does SU search API return the latest updated articles or the cached versions?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Search Client

Answer:

SearchUnify search API does not return cached results. It matches the keywords to the searchable fields in the indexed documents and presents the user with results with the top score.

With the release of M21, end users can now view multiple versions of the same article on the results page. Please review the below link for more info

https://docs.searchunify.com/Content/Search-Clients/Merge-Results.htm
Reply Quote 0
1 Reply Last reply

Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Search Client

0
Replies

30
Views

Suggested Topics

S

Incorrect or missing language tag
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

0

1
Votes

0
Replies

26
Views

S

Problem Statement: Why some of the documents are tagged as French in SearchUnify results when they are written and published in the English language? Users are not able to filter few articles based on language? When they select a language filter, corresponding articles are not shown in the search results? Why is the language filter for our doc site not coming? Environment Production Reported product version M'21 Resolved in version M'21 Module Search Client Causes: Content in the community is tagged to the French language. Articles are missing language metadata or not tagged to the correct language metadata. Language metadata information of the articles is not crawled Solution: Please check if the content present in your community is in the English language and not in the French language. SearchUnify crawlers use REST APIs to fetch content from different communities. Please click here to understand how to configure metadata for search results. If few articles are missing for a given language filter, please check whether articles are tagged and crawled with correct language metadata. For other causes of missing articles in the search result, please click here Make sure crawling is not stuck and all the content with correct language metadata is crawled. Also, make sure the language filter is not hidden in the SU admin panel.
S

Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent

0

1
Votes

0
Replies

38
Views

S

Problem Statement: Why is the TOC page not indexed? How to ignore the text appearing in TOC? How to ignore the text appearing in TOC but include the same text appearing in other parts of the page? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Solution: If the TOC page exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing. To skip the keyword altogether, add keywords in stopwords - https://docs.searchunify.com/Content/NLP-Manager/Manage-Stopwords.htm? Reach out to the support team who can help crawl only the description part of the body tag. This will skip the TOC keyword but search the rest of the body.
S

Session Timeout on the Search page
Created • Last Reply Last reply • Saurabh Jain

Search Analytics search clients analytics sessiontracking

0

1
Votes

0
Replies

86
Views

S

Problem Statement Consider a user performs a search, then closes the search page; and again opens a new Search page and starts performing new searches. Are all these searched performed considered under the same session? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Analytics Answer If a user logs in, logs out, and continue searching, the entire set of session activities is captured under the same session ID in the "Session Tracking Details" report in Search Analytics. Session timeout represents the event when a user do not perform any action on the Search Client page for an interval. In the following scenarios, a session is considered as complete or logged out, and a new session starts for the following searches for the same user: a) If a user performs searches in two different browsers during the same period then two session IDs are generated for the same user, in "Session Tracking Details" report (shown below in the screenshot). b) If a user doesn't perform any activity for more than 60 minutes or the session timeout duration which is set from the SearchUnify Admin Panel. If a new search is performed after the idle time which is greater than the Session timeout period, then again two session IDs are generated. Note: 60 minutes is the default Session Timeout duration, but it can be changed from the SearchUnify Admin Panel. Mentioned below are the steps, to change the default Session timeout duration: Navigate to the Search Clients from the left navigation bar in the SearchUnify Admin Panel Click ""Edit"" for the desired "Search Client" Navigate to the Analytics Properties Find the Session Idle Timeout option and update the Session Timeout duration as per your requirements.
S

Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

0

0
Votes

0
Replies

86
Views

S

Problem Statement: How can you implement and test the Page rating component on Communities and Knowledge platforms Environment Production Reported product version Colubridae 19 Resolved in version Colubridae 19 Module Search Client Resolution Page Rating is a widget that displays a feedback question and collects reader responses. To setup Page Rating component on your platform, please follow the link: https://docs.searchunify.com/Content/Search-Clients/Page-Rating.htm Once the setup is complete, the Page Rating component will start showing up on your platform The data on responses is collected through the Yes and No buttons and stored in a report also named Page Rating. You can view the ![report] (https://docs.searchunify.com/Content/Search-Analytics/Overview.htm#!#PageRatingFeedback) in SearchUnify Search Analytics section
Base URL and Create base HREF
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients

0

0
Votes

0
Replies

115
Views

Question What is the significance of Base URL and Create base HREF options in search client settings? Environment Reported product version Colubridae '19 Resolved in version Colubridae '19 Module Search Client Answer Base URL The Base URL field serves multiple purposes in a search client. It is meant for configuring the attachment URL and making PDF, DOC, and other files searchable. HREF URL The HREF URL field is used to define the redirecting links from the search results page. The first half of the text of the URL is auto generated when you drag-drop a particular crawled field from the list given in search client configurations. Those are unique field names stored by SU in our indexes. Here is an example: https://qa-searchunify.com/documentation/article/{{lightningsb___knowledge__kav___UrlName}}. This is the logic for how the URL is generated : lowercase(contentSourceName) appended with two underscore lowercase(objectApiName) appended with two underscore and lowercase(fieldApiName). For more details, follow the below link Custom Base HREF.
S

No results are returned in SearchUnify
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches

0

0
Votes

0
Replies

28
Views

S

Questions: What are some of the reasons for SearchUnify not returning any results? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answers: Connection with the content source got failed. Reauthenticating the content source and recrawling the content source should solve the problem. User was deactivated in the given content source such as Salesforce, Lithium, Zendesk, etc. User needs to be reactivated to fetch search results from the given content source. All the results are filtered due to the Formula defined in the SU admin panel. Correct or remove the formula to get the search results. Performance issue that caused analytics data size to exceed the heap size. Please contact the SearchUnify support team to take further action. Incorrect Client URL. The Client URL needs to be corrected before trying to make a connection.
Not able to search draft KB Articles
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches salesforce

0

0
Votes

0
Replies

129
Views

Problem Solution Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage Environment Salesforce Production Reported product version Mamba '20 Resolved in version Colubridae '20 Module Search Client Cause As per the current functionality, SearchUnify crawler picks only published articles based on their last modified date. If an article goes into draft stage, Article will become unavailable in the SearchUnify Search until it get published again. Solution As a part of the Colubridae '20 release, the last published version of an article will be visible even when it is a draft. Admin users will be able to configure this setting and make both draft and published copies of the article in search results searchable. Please follow the link for more details: https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm
Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page

0

0
Votes

0
Replies

23
Views

In SearchUnify, once you create a search client, it can be applied on multiple pages. The search bar that can be applied on various pages is termed as a Search Box. The main page where the search box redirects you when you search for a query is known as the Search Page. Hence, various search boxes for a particular search client will all redirect you to one main search page. For example, Search Boxes on different pages of SearchUnify documentation redirect to the same main Search Page when a query is searched through them. Search Boxes Search Page

Cached Results

Question:

Answer:

Suggested Topics

Incorrect or missing language tag
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent

Session Timeout on the Search page
Created • Last Reply Last reply • Saurabh Jain

Search Analytics search clients analytics sessiontracking

Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

Base URL and Create base HREF
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients

No results are returned in SearchUnify
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches

Not able to search draft KB Articles
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches salesforce

Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page

Cached Results Ask a Question Submit Idea

Question:

Answer:

Suggested Topics

Incorrect or missing language tag Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients tagging

Issues with TOC (Table of Content) indexing Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients tableofcontent

Session Timeout on the Search page Created • Last Reply Last reply • Saurabh Jain Search Analytics search clients analytics sessiontracking

Implementing Page rating Component Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients page rating

Base URL and Create base HREF Created • Last Reply Last reply • sugrokker Search Clients search clients searchclients

No results are returned in SearchUnify Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches

Not able to search draft KB Articles Created • Last Reply Last reply • sugrokker Search Clients search clients searchclients searches salesforce

Difference between a Search Box and a Search Page Created • Last Reply Last reply • Arshi Search Clients search clients search box search page

Cached Results

Incorrect or missing language tag
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent

Session Timeout on the Search page
Created • Last Reply Last reply • Saurabh Jain

Search Analytics search clients analytics sessiontracking

Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

Base URL and Create base HREF
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients

No results are returned in SearchUnify
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches

Not able to search draft KB Articles
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches salesforce

Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page